This is a nice Ritz, although perhaps not completely central if you are not there for business. The staff is very attentive and eager to please, but we did have a few issues. We had a loud noise in our bathroom that began late in the evening, but a quick call and housekeeping was able to fix it within 30 minutes. We ordered a car to take us the airport the night before, but the next morning, they had no reservation and had to scramble to arrange something. We went one night to the Chinese restaurant, where we were told there was no availability but to go anyway and see if they could seat us. When we arrived, the restaurant was almost empty, but there were two tables that had not been cleared and were filled with dishes. Plenty of seats, but we were put off by the dirty tables and overall atmosphere, so we ordered room service instead, which was good.
Overall, I love the Ritz brand, and I think this hotel tries to really live up, with staff that really cares about your experience, but it falls a bit short. A part of our problem also stemmed from the language, which we try not to expect an English-speaking world, but the language level at the Ritz was lower than we expected, and we often had communication problems.
With this said, though, it is still a lovely hotel and the staff really tries. I would just go prepared to face some obstacles, but know that they will work hard to resolve them for you.
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