I had been to this hotel in August last year ... Though I have been to many luxury hotels before and after, nothing compares to the experience of Ritz! I had always expected the facilities and ambience to be good but the best part was the service ... we were on a business trip and we were a large group but people in the restaurants, lobby and even fitness centre remembered and called us by our names ... extremely helpful staff ... as we were not used to the food there, the chef asked us our preferences and prepared a few Indian dishes for us daily in our week's stay ... such small things go a long way in making the stay memorable!
I would like to mention Paula Minn, Kaili Fang, Iris and Sebrina who were excellent at their work and very helpful whenever we needed something!
I dont think I'll look for any other hotel when i visit Beijing next!!! You'll have to visit it to experience it!