From the moment we stepped off the airplane till we were ticked and checked in our luggage to leave we were spoiled and taken care of like we were royalty. We arranged to be picked up at the airport and imagine our surprise when there was someone waiting when we stepped off the place. He escorted us thru the airport transfer train, customs and luggage pick-up and out to our waiting car. We were whisked to our room when we arrived at 2:00 A.M. and were told we could complete the check-in in the morning. The Hotel is beautiful, the accommodations superior but you expect that at a luxury hotel. It is the staff that is exemplary. Our every need was anticipated. We have been to Ritz Club Levels all over the world this one is the absolute best. The manager and her staff are truly exceptional at providing information, support and genuine feelings. They put their hearts into the job and it shows. When you return from and outing they say Welcome Home and they mean it. Can't wait to go back.