We booked a Club InterContinental Room, which had breakfast included and food and drinks in the afternoon. The afternoon buffet wasn't mentioned ot us but we'd read about it so sought it out and it was very great. Tasty food offerings and good service, all free, was really useful when we skipped lunch one day while touristing. Breakfast was also good - wide range of food and attentive service.
Our room was great - spacious, well set out, every comfort available that you'd expect in a five star hotel. Giant bathtub, toilet in separate room, lots of cupboard space, pillow menus (although they did send us the wrong one). Free wifi everywhere (though you do have to log into separate networks in your room, restaurant, lobby, etc). Pool/sauna/steam room were all lovely. Indoor pool is definitely what you want in Beijing so you can still exercise and breathe clean air on bad pollution days. Definitely the kind of hotel you wanted to spend more time in, that could lure you away from going outside.
A minor disappointment was with the front desk staff and their handling of a tricky situation. We'd booked a cheap Great Wall tour last minute and with the guidance of Trip Advisor realised it wasn't going to end well. We cancelled the tour but the guide and driver turned up anyway and would not leave. When we returned to the lobby after breakfast, they still had not left and continued to hassle us and we eventually paid them to leave. We didn't find the staff to be helpful in resolving this, despite having said to us subsequently that these tours were known problems and likely illegal. When we'd asked for advice on finding another tour or driver, they just gave us a Grayline brochure, which wasn't what we had in mind. So it doesn't seem like the kind of place you can get local advice. But in another circumstance, a front desk staffer was very helpful in resolving another issue with a taxi driver who'd tried to take us to the wrong InterContinental and wanted us to pay an extortionate fare (A tip for staying at this hotel is to make sure that anyone who is translating to a driver for you knows that there are two InterContinentals a long way from eachother and to go to IC Financial St. Or get "take me here" cards from reception to give out to taxi drivers). Beijing can be a tricky city to manage for non-Mandarin speakers so it's useful to have good support from your hotel to help navigate the dramas that will no doubt arise.
The location is in a quiter part of Beijing. The financial district is quite separate from the centre of the city. It's still fairly central and close to the subway but you can't just go downstairs and access lots of restaurants and shops on the weekend.
Overall, we were very happy with our experience and pleased with our choice of hotel. The price was very reasonable compared to other up market hotels in Beijing and we felt the quality of the room or facilties would have been difficult to beat.
Club rooms (which occupy the higher floors) seemed worth the additional cost.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 15, 2013
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Thank you for taking the time to share your feedback regarding your recent stay with us at InterContinental Beijing Financial Street. We are delighted to know that you enjoyed your stay with us and we made your whole stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.
Meanwhile, we would like to take this opportunity to apologize for any inconvenience our staff may have caused you. Your comments about the Great Wall tour has been documented and will certainly be looked into. We take our guest comments very seriously and appreciate your feedback as this is our best resource for improving guest services.
Thank you again for your feedback and support and we lookforward to welcoming you back in the near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.