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“Disappointed” 2 of 5 stars
Review of Redwall Hotel Beijing

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Redwall Hotel Beijing
3.0 of 5 Hotel   |   No.31 Shatan North Street, Dongcheng District, Beijing 100009, China (Houhai)   |  
Hotel amenities
Ranked #1,171 of 5,423 Hotels in Beijing
3.5 of 5 stars 376 Reviews
Newcastle upon Tyne, United Kingdom
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
38 helpful votes 38 helpful votes
“Disappointed”
2 of 5 stars Reviewed August 30, 2013

Hotel on a dusty dirty side street The theme seemed to continue on the inside too, reception, sitting and bar area looking as if they'd seen better days.
Check-in was fairly quick but we had to find our own way to our room.
Once inside the room was pleasant enough and cool, but on opening the curtains we faced directly onto another room with only about 1 metre apart.
There was a mini bar and tea/coffee facilities however only 2 tea bags were free of charge coffee had to be paid for.
Bathroom was awful no bath only a shower curtain to stop water getting onto wash basin area, so after a shower the bathroom was a no go area until the maid arrived the next day.
Restaurant was outageous, no cutlery or place settings, beer served without a glass, food served on a dish lined with tin foil, one of the hotel guys went fumbling in a drawer and brought out 2 pairs of chopsticks and dropped them on our table and walked off, he'd actually handled them and expected us to eat with them.
Food was possibly the worst chinese meal I've ever had.
Hotel is convenient for Forbidden City.
Beware of rickshaw scam, every one of them will tell you 3 yuan, first day we got in one to take us to entrance of forbidden city, 100 metres down the road 2 more rickshaw riders came up behind and asked my wife to get on another rickshaw as it would be easier, I felt uneasy so I stopped them and we jumped out.
2 days later we were walking along the road and another rickshaw guy asked to take us for 3 yuan, we'd been walking all morning and wanted to go to shopping area so we agreed as he seemed to be a trustful looking type.
He took all shortcuts avoiding busy roads then halfway up a quiet street he stopped took out a card and pointed to a price of 300 yuan (£30) and began getting very agressive I offered 5 yuan but he knocked it out of my hand, we began calling for help and this is when we noticed he had an accomplice he began shouting to him to leave us.
Do not use at all.
Also be aware of taxi at airport, go to offical taxi stand you will be approached inside the airport and these guys will try and charge you double the fare, it's about 150 yuan to city centre.

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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376 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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  • English first
  • French first
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English first
Richmond, VA
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed August 30, 2013 via mobile

The lobby smelled like raw sewage, unclean restaurant, disgusting lobby bathrooms, you must boil water in the rooms, mold in tub, mold surrounding air vents, rock hard beds, bugs flying out of toilet paper holder, sketchy location (albeit near Forbidden City), very dirty carpets especially in the hallways, some sketchy clientele, not sure if my towels were clean. Overall a horrible stay - I don't ask for much in a hotel - and this one couldn't even do that. Sorry, but it's true. I guess the only positive was that there were no bed bugs - which was a surprise. Will never, ever stay here again. Ever.

Stayed August 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kotka, Finland
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed August 12, 2013

We booked economy room, that was the cheapest one. Big mistake! The room was dirty, small and depressing. We went to front desk to change our room. They showed us standard room, it was bad too. Actually, I didn't see any differense between these two rooms. Then we asked to see standard deluxe room and chinese style room. For some reason they didn't want to show us chinese style room, but standard deluxe room was quite good so we took it. It only cost 200 euros more to stay in this much better room for 9 nights, and it was definitely worth it! Some staff members don't speak english but there's allways somebody available who do speak english. Breakfast is not very good, we ate it only two times. We ate at hotel restaurant at first evening. Food was good but very expensive by Beijing standards. Go left from hotel main entrance, there's many nice little restaurants in small street very near and also a little grocery store. Food in one of these restaurants costs only couple of euros and it is delicious! Location is great. Hotel is close Forbidden City, Tian'anmen, Drum Tower, hutongs and some parks. We walked to many attractions, it was so easy! Subway station Dongsi is quite close and the subway was very easy to use!

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Top Contributor
83 reviews 83 reviews
4 hotel reviews
Reviews in 27 cities Reviews in 27 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed August 9, 2013 via mobile

3 times at this Hotel for it's excellent location, close to bus stops and easily accessible from almost anywhere. The staff were mostly new and not as nice as they use to be. A couple of the bell boys were extremely helpful and nice. Forget about changing money at the hotel, it was always unavailable.
Although we had the higher range room(business) there was flooding in the bathroom when I attempted a bath. The fridge was not working properly, they change it but it was no better. The overall quality of this hotel is going down. The biggest advantage is it's location and still reasonably priced.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed July 31, 2013

this was not too bad but the beds were rock hard and the rooms are small and dark. Hotel staff do not speak much english which made it very hard to ask for things or to get information. Its good point was that it is extremely close to the forbidden city. On the whole I would not stay here again Im sure there are better hotels around for the same price.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madrid
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 27, 2013

First, this is 'redwall', not 'red wall', sounds the same, but the written separatedly are the fancy ones near the Fujiwang street. We stayed mid July 2013 in this hotel redwall. The location is acceptable, near the northeast corner of the forbidden city, but a taxi in Beijing costs for a standard tour always 13 yuan always (if they don't want to cheat you), so you can search for a better location. If you should be anyway in this hotel, you can try the little Oasis Cafe at the corner to the forbidden city at about 100m. The owner is very friendly and you can have there a coffee, toast and marmelade. And the restaurant at the opposite road is also a good choice around.
Regarding the hotel, the room in which we had been, a deluxe room, was acceptable, but for the same price could be better things around. But the restaurants in the hotel had not been the cleanest ones. As wellthe service was not especially customer orientated. Even if you just arrive for breakfast, which lasts until 9:30h, at 9h the start to take things away, does not matter.

At the front desk they had very little knowledge of anything, or almost no standard tourist question they could answer (how to go, how much a taxi, etc.), maybe not even talking in Chinese was our impression.

The type 'Chinese room' is even of lower level than the others. We had tried also that and is smelled like humid.

If you are not very picky or for any other reason, you can try this hotel. Don't expect too much from the stuff. The rooms could be cleaner, but at least the beds were clean. The restaurants inside at at your own risk. Around is also nothing special, except the north wall of the forbidden city. You can take a taxi to Fujiwang street, where there are fancy shops, restaurants and hotels. Also a subway station, which is the best to move in Beijing.

All in all,

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nieuwegein, The Netherlands
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 24, 2013

We thought it couldn't be that bad with an average mark of a 7.0 on websites like Booking.com, Zoover and TripAdvisor. But unfortunately I was wrong.

We made a reservation for a 'Chinese Traditional Style Room'. Looked well on the photo's. When we had checked in, they gave us a 'Standard Room' instead of the Chinese thing. It smelled very bad and the bathroom was dirty. After some complaining at the hoteldesk they gave us the right Chinese room what they should have done in the first place.

The Chinese room was much better than a standard room with a updated interior and bathroom. Altough, we've found some pubic hair of the hotelguest in front of us. Like, what the... Do they actually clean the rooms?

The location wasn't that bad. Forbidden city and many other places of interest are very close to the hotel, so you could walk. On the other side, almost none of the taxi drivers didn't know the hotels adress.

WiFi is only available in the hotel lobby and didn't connected well all the time.

Only thing I could do is recommend you guys to book an other hotel when travelling to Beijing.

  • Stayed July 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Redwall Hotel Beijing

Address: No.31 Shatan North Street, Dongcheng District, Beijing 100009, China
Location: China > Beijing Region > Beijing > Houhai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1,171 of 5,423 Hotels in Beijing
Price Range (Based on Average Rates): $
Hotel Class:3 star — Redwall Hotel Beijing 3*
Number of rooms: 191
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Also Known As:
Red Wall Beijing
Hotel Red Wall
Red Wall Hotel Beijing
Beijing Red Wall Hotel

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