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“Shabby hotel, shonky management - avoid like the plague” 1 of 5 stars
Review of City Hotel Beijing

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City Hotel Beijing
No.4 East Gongti Road, Chaoyang District, Beijing 100027, China (Beijing Workers' Sports Complex)   |  
Hotel amenities
Ranked #1,601 of 5,111 hotels in Beijing
Sydney
2 reviews
2 helpful votes 2 helpful votes
“Shabby hotel, shonky management - avoid like the plague”
1 of 5 stars Reviewed April 25, 2008

My Chinese friend and I booked a two bedroom apartment with a double bed and two single beds.

Upon arrival we were given an apartment with four single beds only. We complained to reception, who told us they didn't actually have any apartments with double beds. When we pressed them further, they admitted that they do have such apartments but had given them to other people (despite our booking). The carpet, beds and bathrooms were also in decidedly shabby condition, so we wanted out.

Reception told us we could cancel without charge, but we thought it best to confirm this with the hotel site we had booked through.

Various phone calls followed as we spoke to the customer service line for the site, who in turn spoke to the hotel, who in turn spoke to us. Meanwhile we also rang some places to find a different hotel in the same area. Eventually we found one, made a booking, and were relieved we wouldn't have to stay in a shabby place with the wrong bed configuration.

But then came the snare. Our complaints and phone calls had, apparently, taken just over one hour, and the City Hotel informed us that, although we had not yet used anything in the apartment (not even the toilets), it was their "policy" that we would have to pay the first night's accommodation, because we had been in the room for more than one hour. They were willing, however, to "negotiate" this down to 100 yuan.

Right...so we spend one hour trying to sort out THEIR failure to honour our booking, and they want to charge US for it? I've never heard of anything so shonky in my life. It was only through some very heated discussion and raised voices down at reception that were were eventually able to get back our deposit and leave without charge.

Does anyone really want to stay at a shabby hotel with a management that fails to honour people's bookings and then tries to charge them for the hotel's own mistakes? Shonky, shonky, shonky.

  • Liked — The fact that we were eventually able to get out of it.
  • Disliked — Management's dishonesty and attempts to rip us off.
  • Stayed April 2004, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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25 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
Arlington, Virginia
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
56 helpful votes 56 helpful votes
1 of 5 stars Reviewed January 7, 2008

was supposed to stay here for two weeks but cut the stay short after I just couldn't take it anymore.

no pros

what made it that terrible?:

no real lock on door. (see photo) someone kept trying to enter while I slept--only chain kept them out, but you can still see in.
no one speaks English.
there was cigarette smoke everywhere. (EVERYWHERE)
staff encouraged strangers to sit with you at breakfast. (who would smoke and blow it in your face while eating)
in order to reach the street access it was necessary to walk through major construction and what smelled like open sewage.

I have never felt this awful traveling. Truly it was disgusting.

  • Liked — nothing
  • Disliked — everything
  • Stayed April 2007, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beijing, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 10, 2006

Stayed there while my apartment in Beijing was being fixed. Not 5-star, but better than many Beijing hotels.

Next door to several good pubs, close walk (0.5km) to the subway and easy to get taxis for work meetings. Clean room and friendly staff made for a good stay. Also next to several great local restaurants that cater to foreigners.

Subway is a great way to get to Tiananmen & the forbidden city, Military Museum, and it's the fastest way to the west side of the city due to the huge traffic on the ring roads.

If you want a no frills good room for a reasonable price, pick the City Hotel (Chung Shi Bing Guan in Chinese - all the local taxi drivers know it!)

  • Liked — Location & Price
  • Disliked — Room Service
  • Tips/Secrets — It's a clean bed & bathroom for a reasonable price
  • Stayed July 2005, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about City Hotel Beijing

Address: No.4 East Gongti Road, Chaoyang District, Beijing 100027, China
Location: China > Beijing > Beijing Workers' Sports Complex
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #1,601 of 5,111 hotels in Beijing
Price Range (Based on Average Rates): $
Reservation Options:
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Also Known As:
Beijing City Hotel
City Hotel Beijing

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