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“A very dirty hotel with poor service” 1 of 5 stars
Review of King Wing Hot Spring International Hotel

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King Wing Hot Spring International Hotel
4.0 of 5 Hotel   |   No.17 Dongsanhuan South Road, Chaoyang District, Beijing 100021, China (Panjiayuan)   |  
Hotel amenities
Ranked #1,012 of 5,424 Hotels in Beijing
3.5 of 5 stars 147 Reviews
Phoenix, AZ
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
107 helpful votes 107 helpful votes
“A very dirty hotel with poor service”
1 of 5 stars Reviewed February 18, 2006

In 2005, we took a tour to China and this hotel was the one that we stayed in for five nights in Beijing. Based upon our experience at this hotel, it is our recommendation not to stay at this hotel.

We want to make it very clear that we are seasoned travelers. We have taken bus tours, land tours, railroads tours and cruises before. We have traveled to China, Europe, Canada, Mexico, Bahamas and etc. as well as throughout the United States; therefore, we have stayed at several hotels. In addition, I spend at least 100 nights a year in hotels as I traveled throughout North America on business. Furthermore, we have stayed in several hotels in China on our own on previous trips and this trip.

From the beginning, we knew that hotel will be a ‘problem.’ We came to a Beijing a few days earlier on our own before this tour started. We stayed at the Marriott Renaissance Beijing Hotel. When we left the Marriott Renaissance Beijing Hotel, it took us over twenty minutes to find a taxi driver from the line of taxis that were lined up at the hotel that had a general idea of the location of this hotel and how to get there. The taxi driver had to make two stops to get additional directions from people from street to get the hotel.

The entrance of the hotel reminded us of an international border crossing. They had a guard to open the arm gate. There were a bunch of people conducting a ‘sidewalk flea market’ on the sidewalk in front of the hotel using the sidewalk as tables.

It took us nearly ninety minutes to check in. We walk in and said that we are with this tour and we are checking in. Not a single person at the front desk (a total of four front desk personnel), the concierge desk and the assistant manager had any information on our tour or even knew who in the world our tour operator was. It is our understanding that this tour stayed at this hotel several weeks of the year for at least two or three years. We kept saying the tour company and etc. and it seems like we were talking to a concrete wall…no response at all. We show them the tour coupon book where it states to hand them the coupon for your hotel stay and etc…yet nothing registered on any of them.

None of the individuals at the front desk spoke more than two or three words of English; therefore, you couldn’t even carry on a simple conversation with them. In addition, their employees in their restaurant could only speak simple English like ‘thank you’ or ‘do you want a beer.’ By the way, everyone at the Marriott Renaissance Beijing Hotel at the front desk, concierge desk, spa, swimming pool, lounge and restaurants could speak English and could carry out a conversation with us. The bottom line is if this hotel was a Chinese hotel, we would have no right to complain about the staff inability to speak English. However, the tour company’s brochure as well as the hotel's brochure claims this is a western hotel and the hotel puts itself out to be an international hotel, they should have a staff, especially the front desk, which speaks fluent English not a few broken words and phrases.

In the tour company’s brochure, it states that the hotels are first class and five –stars rated. This hotel is five-star rated by the Chinese Tourist Industry. Based upon my experiences with hotels around the globe, I would have rated the King Wing Hot Springs a one or two stars based upon the conditions of the room.

After they look through hundreds of registration forms, they finally found our reservations. At this point of time, they asked for my passport and they wrote the information on the hotel registration document. They didn’t want to take the passport from my wife and put her information on the hotel registration document. When we checked into the Marriott Renaissance Beijing Hotel, they took both passports. When we traveled to China before, they took the information from both passports when checking in the hotels. When we have traveled to other foreign countries, they took both passports to gather the necessary information. At first, they wanted my wife to print her name on a scrap sheet of paper. My wife refused and request to speak with the assistant manager that was on duty. This took another 15 minutes. They ended up typing my wife name wrong into the system.

It was past 3:00 PM and our room wasn’t ready. After waiting 20 minutes, we went to our first room that they gave to us. We walked in and there was a haze of cigarettes smoke floating in the room and everything such as the carpet, chairs and etc. were dirty with spots, stains and etc. We immediately left and returned to the front desk to ask for another room.

We explained the situation and were told that the hotel has no non-smoking rooms. If this is a western hotel and a five-star hotel to boot, why do they have no smoking rooms or floors? Marriott Renaissance Beijing Hotel had non-smoking rooms something that you expect from a ‘western’ hotel, a four or five-star hotel and etc.

They assigned another room to us so we went to this room…there was no cigarette smoke haze floating in the room but you could smell the residue of cigarette smoke, the carpet was dirty and had stains, there was a hole in the wall (the size of a dumb waiter, in the bathroom showing exposed plumbing pipes.

The bed had no box-spring…only a mattress that was four or five inches deep…it was hard as a rock plus the bed was very low to the ground since there was no box-spring. Everyone on the tour complained about how hard the bed was and how uncomfortable they were.

In the tour company’s brochure, it states that this hotel is located downtown. It isn’t located downtown…it is 10 kilometers from the edge of the downtown area. It is located in the southeast corner of Beijing. Since this hotel was located in the southeast portion of Beijing, we spent many hours every day fighting the traffic while traveling to most of the attractions which were located on the west side. There were days that we spent over five hours on the bus in Beijing. The minimum was four hours on the bus.

Before we started this tour, we were on our own for a few days and we took a tour with Grayline which was outstanding. The tour guide for this tour told us of a show to see at the Red Theatre. He said that Grayline doesn’t sell tickets to this show but it will be worth seeing. At the concierge desk at the King Wing Hot Springs Hotel, we asked about getting tickets to the show. The concierge left the desk to make a phone call (there was a phone on the desk) and told us that only the most expensive tickets were left. Since we were very unhappy about the hotel room, we just wanted to get out from the hotel so we want to the box office at the Red Theatre to see if they have any lower price tickets available. Of course, they had several lower price tickets remaining…we purchased tickets that cost 4X less. The bottom line he wanted to sell us the highest priced tickets so that he could make a bigger commission. By the way, we went to another show before we started this tour which we purchased tickets at the concierge desk at Marriott Renaissance Beijing Hotel which we were able to purchase lowest price tickets not to be forced to purchase the highest price tickets.

The food at the hotel is poor. In the morning, the food at the breakfast buffet was cold and generally undercooked. The milk didn’t taste that good. The milk at the Marriott Renaissance Beijing Hotel tasted like milk in the US. The food for dinner was equally poor. One night, we had dinner with another couple. The wives ordered a duck plate where the duck meat was terrible…very tough and stale. I ordered a cheeseburger and that was terrible.

The size of the hotel room was average. The closet was small so you couldn’t put your luggage inside of it.

Again, it is our recommendation not to stay at this hotel.

  • Stayed September 2005
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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147 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Hillsboro, Oregon
2 reviews
Reviews in 2 cities Reviews in 2 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 26, 2005

Recent stay of 4 nights. The breakfasts were fine, didn't try other meals there. Excellent swimming pool. (Men have to buy a hat for $5!) Rooms were very nice...13th floor was better than 4th floor room for some reason.

Front desk very friendly and all staff helpful. Fun Curio shop for addicted shoppers a short 1 blk walk away.

Good place to stay!

  • Stayed August 2005
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed July 13, 2005

I stayed a total of nine nights in September 2002 and was impressed overall. Yes, it's a ways off from the central city, but it's right on the freeway and taxis are very inexpensive. There is little shopping in the hotel but one of the city's largest outdoor markets is only two blocks away north on the freeway. One street up is an enclosed mall for more refined shopping. The Hypermarket is a couple blocks walk west but the larger and more impressive Carfore (sp?) is a short taxi ride away (maybe 3km) on a street lined with nice restaurants.

There were two restaurants in the hotel, and I ate at and enjoyed both. Western food is not a strong point, but the breakfast buffet was a nice way to start the day.

The air conditioning was inop most of my stay and that was the only negative. The staff were inevitably eager and friendly if not entirely conversant in my native language. Nevertheless, there is always someone handy to handle translations.

I would stay here again, and that's about the best recommendation I have.

Stayed September 2002
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed May 22, 2005

The King Wing is not right in the center of the city nor will you find it on a list of the most popular 5 star hotels, but it was very well appointed and in its favour it offered 5 star service at a very competitive rate and it was very tranquil. As my wife and I were on 6 days vacation and as most of this was travelling out on pre-booked tours, the non central location was not important. What was great was - no waiting in line for breakfast, or the concierge or the front desk. There was a wonderful changing choice of full evening buffet in the main restaurant at only $18.00. Full relaxation facilities including indoor pool. Of course spoken English was limited but it is in Beijing, so what would you expect The staff certainly made up for this shortfall in friendliness and we wanted for nothing, although occasionally a little perseverance was required. May not be the right choice for high powered business but for the two of us - Perfect.

  • Stayed May 2005
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 stars Reviewed April 21, 2005

King wing is beautiful and the rooms were luxurious and comfortable. But lack of english speaking staff really tainted my stay. Ordering room service was a test of my patience. I was passed along several times through different staff - for them to understand something that I was quoting from the menu. And sometimes they just hang up.

But for those who were english speaking (mostly) they were gracious and ready to serve.

The only other drawback is that it is in a residential area, and walking to sites is out of the question, although there is a flea market 5mins walk to the left of the building. So if you are brave enough to catch yourself a cab, which I admit I wasnt being my first time abroad, your choice is the flea market, MacDonalds and the library across the road.

  • Stayed April 2005
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
Top Contributor
373 reviews 373 reviews
104 hotel reviews
Reviews in 137 cities Reviews in 137 cities
416 helpful votes 416 helpful votes
3 of 5 stars Reviewed January 5, 2005

I stayed at the King Wing for 6 nights in October 2004. Even though this hotel is just inside the third city ringroad, we needed to catch a lot of taxis - it's not convenient to the sights, subway or a bus route which goes to the centre. There's also very little in the way of shops or restaurants nearby although 5 minutes walk away there's a supermarket.

It is however a nice hotel to return to after a long days' sightseeing - it has a spacious welcoming foyer and a smiling man in the lift lobby who ushers you into the next available lift.

Our room was well maintained and spacious but inadequately lit and with dubious air conditioning. There was not much in the way of complementary toiletries and no spare roll of loo paper. On more than one occasion we ran out. We also learned the housekeeping staff had no concept of English.

Breakfasts were reasonable and served in an attractive coffee shop. We had a choice of English and Chinese buffets. However when the morning rush occurred the system fell apart and the restaurant staff, most of whom again couldn't speak English, struggled to keep up with the customers' requests for tea and coffee.

I'd rate this hotel as pleasant but to be truly 5 star the restaurant, housekeeping and concierge staff need a better standard of English to be effective and satisfy their customers' needs. It's a hotel probably more suited to group tours not so reliant on a convenient location and shops and restaurants close by.

  • Stayed October 2004
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about King Wing Hot Spring International Hotel

Address: No.17 Dongsanhuan South Road, Chaoyang District, Beijing 100021, China
Location: China > Beijing Region > Beijing > Panjiayuan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1,012 of 5,424 Hotels in Beijing
Price Range (Based on Average Rates): $
Hotel Class:4 star — King Wing Hot Spring International Hotel 4*
Number of rooms: 341
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