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“Second time to stay here in nine years, still a strong property” 4 of 5 stars
Review of Crowne Plaza Beijing Wangfujing

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Crowne Plaza Beijing Wangfujing
4.5 of 5 Hotel   |   No.48 Wangfujing Main Street, Dongcheng District, Beijing 100006, China (Tian'anmen / Wangfujing)   |  
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Ranked #83 of 5,423 Hotels in Beijing
Fort Worth, Texas
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
28 helpful votes 28 helpful votes
“Second time to stay here in nine years, still a strong property”
4 of 5 stars Reviewed July 22, 2011

We stayed at the Crowne Plaza for five nights in July as part of a three-week family vacation in China. We also stayed there in 2002 for several days. Great location on the east side of Forbidden City and in the heart of the Wangfujing shopping district. The hotel has a very strong western flavor, and it seems to have a following among western business travellers. Except for no wifi in the rooms, it has the full range of services you would expect in a top-end business hotel. The hotel has hardwired internet in the rooms, and free wifi available in the lobby lounge, Essence restaurant, and ballroom. Because of the open atrium, the wifi signal reached the corridor outside our ninth floor room, which looked out onto the atrium. At times, the signal reached just inside of our bedroom door. We were using an iPad2, and the wifi was generally reliable in the common areas, although sometimes slow and prone to crashing. The Essence breakfast buffet, included in our standard double room rate, was strong western continental, but weak on Chinese food items such as dumplings. The hotel also has Peking Duck, steak, and Chinese restaurants. It has massage services and a health club that includes a small interior swimming pool (bring your swim cap, as is required by most higher-end hotels here) and a hot tub. Minibar items included brand-name condoms. Western pricing is prevalent these days across much of China, and that's the case here. Expect to pay more than 40 RMB (6.4 RMB to the dollar during our stay) for a Tsing Tao in the lounge, where a piano player entertains nightly. Unlike at some Chinese hotels, there's no opportunity here to buy a beer out of a refrigerated case and take it back to your room. You can, however, buy them from your minibar. We did a small load of laundry while we were there, and it cost a little more than $100. Our shorts came back hung in the closet on hangers. A laundered short-sleeved travel shirt came back folded and pressed with a cute cardboard collar stay fashioned as a bow tie. You can't drink the tap water even in the best of Chinese hotels, so you will need to be on the lookout for bottled water. The Crowne Plaza, like other Chinese hotels, offers small complimentary bottles of water in the rooms. The minibar also offered a 1.5-liter offbrand bottle for 30 RMB. That compared to prices of 3 to 7 RMB that we found in a couple of convenience stores two blocks away off of Wangfujing. The hotel offers currency exchange services, and, unlike many other hotels, will exchange U.S. travellers checks, for a small fee of 20 yuan per transaction. We executed two such exchanges, but the hotel denied a third, saying it was short of the necessary cash. The hotel's staff speaks English to varyinig degrees, and the manager is a westerner. During our stay, the entire bank of four elevators malfunctioned, and management posted employees on each floor to direct guests to the freight elevator. Our room was updated, clean, comfortable, and somewhat elegant. The standard doubles were perfect for us, but may be too small for taller guests. The bathroom had both a tub and separate shower. Overall, same great hotel it was nine years ago.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Charlotte, North Carolina
Senior Contributor
35 reviews 35 reviews
27 hotel reviews
Reviews in 24 cities Reviews in 24 cities
63 helpful votes 63 helpful votes
2 of 5 stars Reviewed July 22, 2011

First, I must say that this hotel is in a wonderful location! Sadly, that is were most of the praise ends...
When we arrived, we were initially place in a second floor room that overlooked the lobby. There were numerous school groups booked into the hotel, so the noise was unbearable. We requested a change of room and were placed on the 5th floor. This room was better, but everytime you would use the A/C, it would sound like a jack-hammer. The room was run-down and shabby.
The final insult was, upon check-out, the hotel attempted to charge us an additional 150 RMB for dinner that was paid for by our travel agent. After much debate, the Hotel's GM finally looked at the invoice and noted that they hotel made an error when crediting our account. No apology. Nothing...
Very unpleasant visit.

  • Stayed July 2011, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, ihgcare at Crowne Plaza Beijing Wangfujing, responded to this review, July 26, 2011
Dear TeamZMintHill,

Thank you for your review. I am very sorry about the issues that you encountered.

It is only through feedback such as yours that we can see areas in need of improvement. Rest assured that I have noted the items that you have addressed, and please know that it is not the normal experience that we want for any of our guests.

Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope your future travel plans will continue to include IHG. IHG Care ^bj
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 7, 2011

Came here for business. Terrific position for sightseeing, short walk to Forbidden City, Tiananmen Square and main shopping area.

The hotel itself is a little tired, the decor and the fixtures are a little dated but but it's still clean and the facilities are good.

Downsides - some of the front desk staff need to smile more and be more attentive rather than ignoring guests who are standing in front of them waiting to get some eye contact and some service! Also a simple lunch in the restaurant (laksa - noodle dish) took 40 minutes to arrive, unacceptable for business people with little time to spare.

Upsides - the concierge and porters are extremely friendly and helpful. Couldn't do enough. Thanks guys. The restaurant staff are friendly too.

Summary - business people might expect a little more from the Crowne Plaza brand but for leisure travellers who want to be close to the action, this will suit you well.

  • Stayed July 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai
Top Contributor
62 reviews 62 reviews
53 hotel reviews
Reviews in 33 cities Reviews in 33 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed July 5, 2011

This is quite a tired hotel and surely one of the oldest Crowne Plazas in China. The hotel is rumoured to be about to undergo a full refurbishment which is clearly needs. However, the staff are friendly and courteous, especially at the front desk. The location is great for the Forbidden City and shopping districts.

  • Stayed July 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
83 reviews 83 reviews
44 hotel reviews
Reviews in 47 cities Reviews in 47 cities
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed June 25, 2011

We stayed here for 4 1/2 days. The rooms are well equipped and pretty clean, but old! Location-wise it was fantastic. A short walk to Forbidden City and Tian'amen Square and the taxi's are very cheap to all areas. The limo service from the hotel to the Great Wall was great, even though the driver didn't speak much English, he tried!

The staff were mostly very helpful and they were very accommodating when I missed breakfast a couple of times, due to the time difference playing havoc with my sleeping patterns!

The internet, although free was absolutely terrible too - more like dial up!! Kept dropping out and freezing! Also many sites are restricted access!

WHATEVER YOU DO, DO NOT go to the local restaurant that is across the street and is recommended by the concierge - the food is TERRIBLE - I wish I could remember the name, but it is the one with the green awnings!! The staff were very polite and nice, but the food was HIDEOUS!!

Other than that, a great stay and we had a wonderful time in this bustling city!!

Room Tip: If you want quiet, ask for an interior room
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  • Stayed June 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belgium
Top Contributor
51 reviews 51 reviews
34 hotel reviews
Reviews in 43 cities Reviews in 43 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed June 24, 2011

I was here fifteen years ago , and it's still one of the best hotels in Beijing , good location , close to forbidden city and one of the main car free boulevards in Beijing
They give me a quiet room as per my request , the only remark !!! room furniture looks old and needs a renewing ,
The breakfast is fantastic ,special thanks to Miss Helen and the Dutch manager for there nice talks with me

  • Stayed June 2011, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gainesville, Fl
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 17, 2011

Quiet, comfortable, great location and excellent service. Impressive breakfast buffet was very inexpensive when booked as part of a package online. Two non-Chinese restaurants are a great option when you need a break from Chinese food, and good for a quiet, comfortable night in to recharge batteries. Concierge/bell service provided us with everything we needed, including private taxi, trips, hospital and pharmacy information. Room rate was very reasonable for hotel class.

  • Stayed May 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Beijing Wangfujing

Address: No.48 Wangfujing Main Street, Dongcheng District, Beijing 100006, China
Phone Number:
Location: China > Beijing Region > Beijing > Tian'anmen / Wangfujing
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#52 Family Hotel in Beijing
#53 Romantic Hotel in Beijing
#63 Luxury Hotel in Beijing
#68 Business Hotel in Beijing
#179 Best Value Hotel in Beijing
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Crowne Plaza Beijing Wangfujing 4.5*
Number of rooms: 359
Official Description (provided by the hotel):
Set on bustling Wangfujing Avenue, Crowne Plaza Beijing stands in the heart of the city s vibrant shopping and international business centers, such as Oriental Plaza, Financial Street and CBD. The hotel is Just 45 minutes drive from Beijing International Airport and 15 minutes from Beijing Railway Station with easy highway access to Shenyang, Tianjin and Shijiazhuang. Just a 10-minute stroll or taxi ride will bring you to the magnificent Forbidden City and other historical landmarks including Tiananmen Square, Great Hall of the People, Temple of Heaven and Lama Temple.At each memorable day s end, ours is a familiar, friendly face welcoming you with all the comforts of home. In Beijing, you ll agree that The Place To Meet is Crowne Plaza. ... more   less 
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Also Known As:
Crowne Plaza Beijing Wangfujing Hotel Beijing
Beijing Crowne Plaza
Crown Plaza Beijing
Crowne Plaza Hotel Beijing

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