Walking into the impressive and expansive lobby, with excellent reception staff, who were kind enough to upgrade us, one had high hopes for this hotel, but sadly it was a letdown.
I have hence upgraded my experience from Poor to Average , in thanks to reception team,
The rooms were dated from the mid eighties, with everything, especially the badly nicked wooden surfaces, clearly showing their age.
It was very hot in Beijing and the aged central aircon struggled to cope. I woke up every night drenched in sweat.A complaint was made, but nothing was done about it.
The breakfast restaurant was abysmal. The restaurant itself was impressive, and appeared newly renovated, with lovely views over the central courtyard and pond.
The buffet selections were numerous, and well topped up, but all the hot food was stone cold. . The burners at the bottom of the hot pans were insufficient to come with the volume of the food in there.
The service staff were clueless, and there did not appear to have any manager or supervisor in control. We were led to our table one morning , and when we got up to pick our selections from the buffet, our table was given away to another guest.
Tea and Coffee had to be requested, and served without teaspoons. It took long minutes of miming, and gesticulating for the waitstaff to understand what a teaspoon was, and then only one was proffered on a table of 2.
More than poor English skills, there appeared to be poor comprehension skills among the staff,
There is no shortage of wait staff around, but all appear to be roaming around in circles, quite clueless,
We were not tempted to try any other outlets for meals, given the chaos we experienced at breakfast.
The wi fi in the room worked sporadically, and appeared to be free.
Our driver also experienced issues with the car park attendant to charged him for entering the premises to pick us up. Apparently only the first few minutes are free, and they then start charging for parking.
Housekeeping did a great job with what they had to contend with, and our room, and all common areas were always clean.
Checkout was a breeze, and no issues were experienced there.
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