I have stayed at this hotel six times in the last 10 months always staying on the Horizon floor. I have always received excellent service right from my very first visit to the most recent. The staff are genuinely keen to offer the best service possible and on a couple of occasions when there has been a problem in the room they have resolved it quickly and efficiently, determined to make sure you receive the best. The quality of the food on the Horizon floor is excellent and as a woman travelling alone on business it is a very welcoming and pleasant place to spend a couple of hours after a hard days work. The rooms are spacious and kept immaculately clean. Consistently excellent - I will return on my next trip.