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“Big hotel with personal service” 4 of 5 stars
Review of Shangri-La Hotel Beijing

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Shangri-La Hotel Beijing
5.0 of 5 Hotel   |   No.29 Zizhuyuan Road, Haidian District, Beijing 100089, China (Yuanda Road)   |  
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Ranked #39 of 5,423 Hotels in Beijing
Hong Kong, China
Top Contributor
82 reviews 82 reviews
28 hotel reviews
Reviews in 23 cities Reviews in 23 cities
102 helpful votes 102 helpful votes
“Big hotel with personal service”
4 of 5 stars Reviewed June 9, 2013

This is a BIG hotel. There are many people around during day time. If you are looking for quietness, you can only experience that early in the morning or late at night - the best time to appreciate the artistic paintings and flower arrangements in the lobby and lounge. I stayed in the Garden Wing. The facilities in the room were a bit dated comparing with other modern hotels in Beijing. Despite of which, the bed was very comfortable and I had a good sleep. The hotel provided excellent service which has made up for everything. the staff at the reception counter, health centre and restaurants were all polite and genuinely caring. They would do extra miles to make guests feel at home. The Chi-spa was good but about 50% more expensive than similar spas in other Beijing top hotels.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,361 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
hk
Senior Contributor
39 reviews 39 reviews
29 hotel reviews
Reviews in 25 cities Reviews in 25 cities
49 helpful votes 49 helpful votes
1 of 5 stars Reviewed June 8, 2013

This might be the worst hotel I've stayed at.
Health club facilities were broken and I asked for assistance. The attendant spoke no english and didn't lift a finger. The rest of the staff while apologetic, were equally useless.
I escalated this to the duty shift manager, and just like the rest of his team was apologetic, but offered no solutions and still useless.
I asked to speak directly with the General Manager and never heard a peep from him either.

The General Manager along with the rest of the team needs to replaced with competent management that has the bare minimum training in running a 5 star hotel. The team at Shangri La Beijing is clearly the F team.

I've stayed at other Shangri Las and written rave reviews, but this one is far far away from the mark.

Service is lacking, English is hardly spoken, and guest requests seem to be quickly forgotten.

This is more akin to a 1 star motel than a 5 star hotel - go for other options in Beijing

  • Stayed June 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShangriLaBeijingMgmt, Area General Manager at Shangri-La Hotel Beijing, responded to this review, June 18, 2013
Dear Valued Guest,

Thank you for staying at Shangri-La Hotel, Beijing during your recent visit to Beijing and for taking the time to share your experience about our staff and Health Club facilities.

Thank you for highlighting the need to increase the English language proficiency of some of our Chinese colleagues. As for the issue with the Health Club facilities, kindly contact me at christopher.chia@shangri-la.com so that we may further understand your specific requirements and strive to meet your needs within our safety operating standards.

Christopher Chia
Area General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 3, 2013

We stayed in Shangri-La Hotel Beijing for 3 nights in this visit. I was given a room with Garden view which had a fantastic view. The staff were very polite, check in and out was very smooth and easy. They tried any possible way to offer help and anticipting your needs, whatever receptionist, concierge boys, the girls in the lobby or room attendant... I felt that some positive changes compared to the last visit. Overall the hotel was fantastic and I will definately be coming back. Hope that you can continue to provide excellent service.

Room Tip: Garden View room is alwyas my first choice.
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Contributor
48 reviews 48 reviews
25 hotel reviews
Reviews in 28 cities Reviews in 28 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed June 2, 2013

This Shangri-La Hotel lives up to the reputation of the chain -- extremely good and polite service, the highest standards, etc. I had the bottom priced room, "Superior," in the older of the two towers (the Garden Wing), and it truly was superior. The room was large, spacious, intelligently appointed, with a good sized bathroom with excellent lighting. The breakfast buffet had a very large selection, from various cuisines. Coffee came immediately upon sitting down. The Chinese restaurant in the hotel, the Shang Palace, is justly famed. The hotel's fitness center is very spacious, with the weight room separate from the aerobics room. The changing rooms are elegant. The hotel also has a large garden at the rear, which in very crowded and hectic Beijing, is a rare oasis of calm, greenery, and serenity.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 2, 2013 via mobile

I was exhausted after 10 hr flight, 1 hour immigration and 1 hour ride. However, From the moment I arrived at your hotel I was treated like a special guest. Hebe Liu tool my boss and me to our rooms and completed the check in process there. It was so remarkable, that we told everyone we could about the excellent experience. I imagine you will have many more guests because of the service. I know I will come here again

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Pontresina, Switzerland
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 1, 2013 via mobile

The Shangri-la in Beijing was our starting point to prepare for the 33 day Classic Car Rally from Beijing to Paris in Mai 2013. We had 100 cars parked in their lot and were getting our things together.

All staff at Shangri-la was very friendly and helped us with information and services. I am happy to observe that friendliness and professional service seem to be everywhere in this house.

The rooms are partly newer partly older but perfectly clean. Drinking water is provided and AC is running well. Room cleaning and laundry services work fine.

The lunch buffet in the main restaurant is a delight. High price for lunch but very varied and with wonderful ingredients for many tastes.

I would come again to Shangri-la Beijing. Also without a 50 year old car in the parking lot to drive home for 12'250 km's.

Stayed May 2013, traveled with friends
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Shanghai, China
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 26, 2013

My flight to Beijing is late at 20:00 in the evening. And the departure of the flight was delayed till
21:00. I asked the receptionest to wait and do not cancel my room before shutting down my mobile phone. Finally I checked in the hotel at 12:00 and had a very good rest in the hotel.
I appreciated for the patient of your staff.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel Beijing

Address: No.29 Zizhuyuan Road, Haidian District, Beijing 100089, China
Location: China > Beijing Region > Beijing > Yuanda Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Spa Hotel in Beijing
#23 Business Hotel in Beijing
#26 Family Hotel in Beijing
#31 Luxury Hotel in Beijing
#36 Romantic Hotel in Beijing
#273 Best Value Hotel in Beijing
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Beijing 5*
Number of rooms: 670
Official Description (provided by the hotel):
Located in the west of Beijing at the heart of the financial and technological district and within close proximity to some of China’s most magnificent historical sites, the Shangri-La Hotel, Beijing is only 30 minutes from the Capital Airport, providing an ideal location for both business and leisure travelers. The hotel has a total of 670 well-appointed guestrooms and 7 exceptional restaurants and bars. Well-equipped health club is welcomed by the health conscious and fitness-motivated guests. Shangri-La’s exclusive spa, CHI offers some of the largest and most luxurious private treatment suites to the city. For grand or intimate events, hotels’ two ballrooms and 28 function rooms are perfect choices. ... more   less 
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Also Known As:
Shangri La Hotel Beijing
Shangri La Beijing

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