Great service - the staff genuinely cares and all speak good English.

A couple things that I like in particular
-There's a free shuttle to Zhongguancun Software Park, which is where I need to go. Many taxi drivers don't know about this place, so it avoids the confusion of finding it. It's also difficult to find a shuttle from the software park due to its remoteness. It's a small thing, but makes a difference.
- If you want good western food for breakfast, the buffet is excellent. (The Chinese food is good too, but that's to be expected). It's a little expensive, about 200 RMB.
- Rooms are spacious. Internet is reliable, both wired and Wifi. Don't make you login after the first time, unlike other hotels where you log in every day.

Location is okay. If you want to walk to restaurants, there are some within walking distance. There's not a lot of life in the area though after dark. But, it's the closest good hotel to our office.

This being my first visit to Beijing, I was thrilled to find the Shangri-La Beijing met the standards I've come to expect after multiple stays at Shangri-La resorts worldwide. The usual trimmings are all there, with the service tipping the scales as soon as you walk through the door. The staff in all departments I interacted with were excellent.
Overall, the rooms are staple Shangri-La: all the features I've come to expect for my business traveller needs (comfy bed, good workdesk set-up, plenty of wardrobe space). On the downside, tea/coffee facilities were limited to a single black tea tea-bag (no coffee, milk or sugar to be seen) and the bathroom was looking a little tired and in need of some elbow-grease cleaning. It wasn't dirty by any stretch of the imagination, but it needed a bit more effort on the housekeeping front.
Do make the effort to sample the breakfast offerings in the buffet or via room service, and make the time to try high tea or a sumptuous (and very well priced) cocktail at the Cloud Nine Bar during your stay,

Amazing expeience. Many example of attentive and personal services. Let's share one - while it takes 30 minutes to wait for taxi in the morning, the staff issue me a ticket and encourage me to hang around in the a/c'ed lobby, while they hailed cab from the street. Truly considerate. Wil recommend to everyone.

it would be Shangri-La Beijing.

There is absolutely nothing to complain about this hote. Service is brilliant, Food is good. They would accomodate your every request. I always feel that this is my home away from home. The staff are genuinely caring and that is not a request they would deny their guest.

I must say that for a while I was so spoilt by the excellent service they have rendered to me that I had expected the same of other hotels only to be disappointed.

It is such a shame that these days I rarely stay at this hotel but I do feel that the staff are like my friends in Beijing.

Well done everyone and please keep up the great work you are doing