We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent service all round; rooms need more attention” 4 of 5 stars
Review of Shangri-La Hotel Beijing

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Shangri-La Hotel Beijing to your Saves list
Shangri-La Hotel Beijing
5.0 of 5 Hotel   |   No.29 Zizhuyuan Road, Haidian District, Beijing 100089, China (Yuanda Road)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Get Back RMB400
Ranked #39 of 5,465 Hotels in Beijing
Certificate of Excellence 2014
Sydney
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
Reviews in 16 cities Reviews in 16 cities
34 helpful votes 34 helpful votes
“Excellent service all round; rooms need more attention”
4 of 5 stars Reviewed December 9, 2012

This being my first visit to Beijing, I was thrilled to find the Shangri-La Beijing met the standards I've come to expect after multiple stays at Shangri-La resorts worldwide. The usual trimmings are all there, with the service tipping the scales as soon as you walk through the door. The staff in all departments I interacted with were excellent.
Overall, the rooms are staple Shangri-La: all the features I've come to expect for my business traveller needs (comfy bed, good workdesk set-up, plenty of wardrobe space). On the downside, tea/coffee facilities were limited to a single black tea tea-bag (no coffee, milk or sugar to be seen) and the bathroom was looking a little tired and in need of some elbow-grease cleaning. It wasn't dirty by any stretch of the imagination, but it needed a bit more effort on the housekeeping front.
Do make the effort to sample the breakfast offerings in the buffet or via room service, and make the time to try high tea or a sumptuous (and very well priced) cocktail at the Cloud Nine Bar during your stay,

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,398 reviews from our community

Traveler rating
    682
    589
    104
    15
    8
See reviews for
54
89
47
351
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Shanghai, China
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 30, 2012

Amazing expeience. Many example of attentive and personal services. Let's share one - while it takes 30 minutes to wait for taxi in the morning, the staff issue me a ticket and encourage me to hang around in the a/c'ed lobby, while they hailed cab from the street. Truly considerate. Wil recommend to everyone.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, null, Singapore
Top Contributor
130 reviews 130 reviews
78 hotel reviews
Reviews in 53 cities Reviews in 53 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed November 21, 2012

it would be Shangri-La Beijing.

There is absolutely nothing to complain about this hote. Service is brilliant, Food is good. They would accomodate your every request. I always feel that this is my home away from home. The staff are genuinely caring and that is not a request they would deny their guest.

I must say that for a while I was so spoilt by the excellent service they have rendered to me that I had expected the same of other hotels only to be disappointed.

It is such a shame that these days I rarely stay at this hotel but I do feel that the staff are like my friends in Beijing.

Well done everyone and please keep up the great work you are doing

Room Tip: The rooms in the new wing are superb. Try to get the higher floors as you can get to see smog and ev...
See more room tips
  • Stayed December 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 20, 2012

This hotel seems to run a very interesting business model - they allot you the worst and oldest room available in the property when you check-in and when you complain about the room conditions, they try to upsell you a 'valley' wing room at double the rate. The scheme possibly works for Shangri la patrons willing to indulge since they throw in lounge access, etc for the valley rooms.
I stayed here with my husband for 1 night. We'd orignally booked for longer but decided to check out and move to a different hotel after 1 night. I've stayed at their property in Hong Kong before and the room/service provided in Beijing wasn't even close. It can possibly pass off for a basic sleep over property but you expect more from Shangri la for the price you pay.
The staff are pretentious and put on a good show of showing concern for your issues with the room as they try to upsell the newer wing.
Location is fine, lounge is alright, service is poor, rooms are depressing, room service is cold (freezing!).

Room Tip: If you're willing to pay a premium, choose a room in the valley wing
See more room tips
  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShangriLaBeijingMgmt, Manager at Shangri-La Hotel Beijing, responded to this review, November 28, 2012
Dear Value Guest: thank you for staying with us during your recent visit to Beijing and for taking the time to share your negative comments about the hotel and our offerings. We would like to further discuss the matter with you. Kindly contact our Resident Manager at hakan.ozel@shangri-la.com. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Amboy, New Jersey
Senior Contributor
45 reviews 45 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 18, 2012

Hotel is located well in the business district. I was on personal holiday, but it still served well. Staff is friendly and competent in English. Rooms are spacious and even the view from the front of the hotel was wonderful. Concierge staff especially helpful.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Top Contributor
81 reviews 81 reviews
29 hotel reviews
Reviews in 36 cities Reviews in 36 cities
67 helpful votes 67 helpful votes
1 of 5 stars Reviewed November 18, 2012

Book a holiday Inn Express instead at half the price at a better location. Old rooms, BnB type filthy bathrooms and cold room service with indifferent staff attitude.
Mind you, the website photos and features mentioined are highly deceptive and perhaps belong to the era of the Ming dynasty.

I spend over 30 nights a year in Shangri la properties across asia and have rarely been dissappointed - but this one is a sham. Very old rooms, furniture and upholsery almost like a Bangkok massage parlor. I asked for a diiferent room and was promptly taken to another identical room on the same floor! Chose to stay in the same room instead, spend the night and check out the next morning instead of the 3 nights I had originally planned.
When I complained about the room, I was curtly told that they could upgrade me to the 'Valley' wing at double the cost.
Decided to pay 200 CNY extra instead and moved to the Ritz Carlton the next day. Much better rooms and felt like a luxury property.

Stay here only if you are willing to pay a premium to stay in the 'Valley' wing, or pay 60% of the rate and stay at the Ritz Carlton instead.

This hotel in an embarassment to the Shangri la chain and possibly the worst they have.

Btw, I ordered the curry of the day in room service for dinner. Most above avergae hotels have moved on to the concept of 'hot boxes' to transfer room service. Got a bowl of cold curry that would perhaps have been edible when warm - seemed like leftovers from the dinner buffet.

Having said all of this, I am a Golden Circle diamond loyalty member and a regular corporate patron of the group - and if I can't get average satisfaction, if you are a regular guest - you have no hope in hell!!!

Room Tip: Yes, don't choose one here..
See more room tips
  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShangriLaBeijingMgmt, Digital Marketing Manager at Shangri-La Hotel Beijing, responded to this review, November 22, 2012
Dear Value Guest: thank you for staying with us during your recent visit to Beijing and for taking the time to share your comments. We are very concerned about your negative experience on this visit with us and would very much like to further discuss the matter with you. Kindly contact our Resident Manager at hakan.ozel@shangri-la.com, thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 18, 2012

This is the first time I stayed with Shangri-La Hotel Beijing on a business trip. Their service was great just like all their Shangri-La resorts and hotels. I stayed in their older wing. The room was spacious and I can tell it was recently renovated. I love their bed, I think Shangri-La hotel chains has the most comfortable bed. The location of the hotel is a little out of the way. I couldn't find any restaurants or bars around the hotel. However, it was easy to grab a taxi to go anywhere but the traffic in BJ was crazy so make sure you leave plenty of time to travel. I ate at their lobby restaurant in one afternoon and ordered from their regular menu. I have to say their food wasn't really attractive and tasty. Not worth of the money. Their in-room dinning food quality was much better. I also spared out two hours and visited their Spa - The Chi Spa. The spa was nice and it was newly builed in their newer wing.

Room Tip: To save you some money, pick the rooms in their older wing. They are recently renovated and is conne...
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Shangri-La Hotel Beijing? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shangri-La Hotel Beijing

Address: No.29 Zizhuyuan Road, Haidian District, Beijing 100089, China
Location: China > Beijing Region > Beijing > Yuanda Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Spa Hotel in Beijing
#22 Business Hotel in Beijing
#32 Luxury Hotel in Beijing
#35 Family Hotel in Beijing
#39 Romantic Hotel in Beijing
#251 Best Value Hotel in Beijing
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Beijing 5*
Number of rooms: 670
Official Description (provided by the hotel):
Located in the west of Beijing at the heart of the financial and technological district and within close proximity to some of China’s most magnificent historical sites, the Shangri-La Hotel, Beijing is only 30 minutes from the Capital Airport, providing an ideal location for both business and leisure travelers. The hotel has a total of 670 well-appointed guestrooms and 7 exceptional restaurants and bars. Well-equipped health club is welcomed by the health conscious and fitness-motivated guests. Shangri-La’s exclusive spa, CHI offers some of the largest and most luxurious private treatment suites to the city. For grand or intimate events, hotels’ two ballrooms and 28 function rooms are perfect choices. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Hotels.com, Travelocity, Booking.com, HotelTravel.com, Ctrip TA, Priceline, Agoda, Odigeo and Jetsetter so you can book your Shangri-La Hotel Beijing reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Beijing
Shangri La Beijing

Owners: What's your side of the story?

If you own or manage Shangri-La Hotel Beijing, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.