We stayed on the exec floor (13th) and got a reasonable rate through a club. You will pay more for this hotel, but the location and staff are both excellent. No need to take hotel taxis, especially to airport, as Beijing Taxis are cheap and effificient. Many many things within walking distance of hotel. Do check out the breakfast, afternoon tea and happy hour on the executive floor. We never ordered room service given these options for free;)

I stayed there 5 nights and enjoyed my stay. But it was not what I would call an exciting 4 or 5 star hotel. There were several problems and the hotel staff only corrected the problem and did nothing extra. When I arrived, I was escorted to my room which was great because the door lock was broken. I was told they would fix the door and told it was take half a day and come back. I was offered nothing in return. I then told them to give me another room but everything was sold out. I was told a better room was available the next day, so I booked it and I paid the higher price. The second room had a much larger and nicer bathroom, but not to the level of other top 5 star hotels. The first room looked very basic. The lobby is nothing to get excited about. The entrance to the hotel is nothing to get excited about. But, in the lobby and 2 floors below the lobby is a mini shopping mall with every major luxury brand store. And these stores are not the usual hotel mini version, the are full size. That was surprising since they seemed to be empty everytime I walked by. Over all I enjoyed my stay. Both rooms were on opposites sides of the building, so I got to see the main road view and the pool side view. Neither are what I would call impressive. So don't go there for the views! The hotel staff were nice. When I came back late on my second day to move to my new room, a staff attendant noticed me enter the lobby and immediately told me my new room was ready. That was impressive. I guess she waited there all day? The location is great. I was not so impressed to stay there automatically on my next trip. I booked this hotel because I saw it was rated #1 by internet users. But I would say it's a nice hotel, but not GRAND. I walked to the Hyatt and that hotel looked impressive from the "outside". So I will probably try there next time.

My husband and I stayed for 8 nights in this superb hotel. We had booked a Duplex suite but were upgraded to the Beijing suite when we arrived. I had been in contact with the hotel before our arrival to ensure our booking had been received and to tell them about our anniversary which was to take place whilst we were there. This appeared to be a good move as the lady I had communicated with acted as a personal concierge whilst we were there and we received a complimentary bottle of champagne on our anniversary, (this may also have been because we were staying in a suite of course).
The hotel is very grand. It is spotlessly clean and has an impressive lobby area complete with sweeping staircase and a fine array of designer shops. The receptionists are helpful and courteous and we did not have to wait long for attention even at busy times.
Our suite was beautiful. It consisted of lounge, dining area, office area, bedroom, bathroom with his and hers sinks, and a separate toilet. There was a plasma screen in the lounge and in the bedroom, and the bath had a LCD TV at the foot which was fully controllable via easily-reachable buttons at the side of the bath. There were far more channels available than I had been told to expect, e.g. BBC World News and three film channels. The air conditioning was excellent and the complimentary toiletries were of good quality. The minibar, was well stocked; a beer was about 35 RMB (which is about £2.20) which is not the end of the world. I particularly liked the 'mood lighting' available, very romantic!
The hotel has its own restaurants, which is handy as China is quite a difficult place if you don't speak Chinese and don't particularly wish to sample the locals' food. The Jinn restaurant is where breakfast is served and we found it to be of superb quality. You could literally have anything you wanted - cereals, full English, omelettes, pancakes, fresh fruit or Chinese. At busy times, 8am to 9am, it gets very busy and you may have to wait for a table but it is not too painful and everyone is very courteous. In the evening the Jinn restaurant serves 'Fusion' food which, to my mind, means Western-style Chinese food that isn't very Chinese at all. Try the duck pancakes, oh try them please!!! My mouth still waters at the very thought. The other restaurant we visited in the hotel was the Hong Qiou which serves more traditional Chinese food; you can even have Shark's fin if you want to pay the ridiculous price! We went for the safe option and had sweet and sour pork, duck, beef with mushrooms, noodles etc. This too was fabulous and honestly not very expensive. A word of advice...if you order tea don't order water as well. We made this mistake without realising that they will keep topping up the tea indefinitely and so we ended up with tea, water and beer!
If you have had a tiring day the other option is room service. We had this a couple of times and were never dissappointed. If you are missing your burger and don't like McDonalds after watching 'Supersize me' (I still can't get the non-decaying fries out of my mind), then room service does the most delicious burger ever...mmmmmm burger. Just make sure that you remember that all prices are subject to a 15% Service charge which we still can't work out, particularly when they then leave a space on the bill for 'tip'.
As part of our package we had access to the club lounge. We found this area invaluable. You can have breakfast here but it is far more limited than the Jinn restaurant. In the afternoon they serve the most delicious scones with cream and jam and other fancy little sweet things, so vital for the ladies after a long morning haggling in the market! In the evening they have a small buffet of meats, cheese and tacos. You can also help yourself to alcoholic and non-alcoholic drinks. We found the club really great before and after having a meal in the hotel. We had drinks in the Lobby bar on our anniversary and gulped at the bill when we could have had complimentary drinks in the club!
The location of this hotel is ideal. It is right by the Wangfujing shopping precinct and either a walk or a very short and cheap (70p) taxi ride to the Forbidden City and Tianeman Square. Taxis are extremely easy to get right outside the hotel lobby and are cheap and reliable. The hotel organised a Hutong tour for us and a hotel taxi to the Summer Palace and Great Wall. Although far more expensive than if you organise it yourself I suspect it was well worth the extra money, our taxi driver actually showed us around the Summer Palace like our own personal guide.
All in all an amazing experience that I would love everyone to share.

Best facilities, best services, best value. We will definitely stay here again.