We were greeted by friendly doorman (and we have just traveled all day, we probably didn't look like people who should be staying at the nicest hotel in China), we didn't even have to push the revolving door (they have a uniformed attendant whose sole job is to revolve the door for you.) There's two Rolls waiting in the front to whisk you away if needed (there was a Bentley at our Sanya resort. Upgrade!) The front desk was in a tizzy, but looking back we may have arrived right at 1500 which is when everyone checks in. They didn't have our room available so she immediately offered us an upgrade to a room that was available which was nice. Our room was big by China standards and had beautiful wood fixtures and door jams. The bathroom had a glass enclosed shower with a big tub and all the amenities you could ever want. The staff came for turn down service shortly after we arrived and brought us more towels although we hadn't used any yet! We were meeting a friend in Beijing who had left us a message. The hotel was kind enough to print out her message in English and Mandarin and also give us a map to where we were meeting her. This was extremely helpful for us to give to the cab driver. Later we had tea in the lobby and the staff was extremely attentive in bringing us snacks and drinks. We went shopping at Tiffany which is in the (somewhat dated looking) lobby along with Chanel, LV, Tom Ford, etc. Another nice touch is the wake-up call is not an automated machine but rather a person who calls you personally and wishes you a good day. Also, this is located near shopping, a great food market and about a 20 minute stroll to the Forbidden City. We will be back!