We stayed at this hotel twice on our post cruise trip in China. The first night we were treated to a huge room with a wall of windows and an office suite. The room was quite large, airy and bright. Two large queen beds were extra comfy with lovely duvets. Nice lovely, soft, huge bath towels and comp slippers. Comp water is in the room and turn down service offers additional. I also appreciated the door bell and do not disturb light light displayed at the door. The large room gets top marks from me. Hint-- there is a tv remote located in the lower media drawer, using the control pad next to the bed is a little awkward.
Breakfast downstairs in the mall is a little strange but the variety served was nicely done. I agree with another reviewer that it is dark in Jing and there is no natural lighting. People who have trouble with steps may find it awkward as you do end up going up a step in different areas of the buffet. They have everything from Asian, American to Euro choices.
The lobby space is indeed shared with high end shopping retailers such as Harry Winston and Channel. I found it to be strange and didn't care for it. I felt that I was in a mall rather than my hotel lobby. The stores were not at all inviting.
On the last two nights of our tour we stayed back at this hotel again. This time we received a much smaller room with two double beds. It was nice but very average and I would compare it to any Marriott in the states. Nice but nothing special. I disagree with the other reviewer who compared it to a Holiday Inn. That's just not true. The air conditioning system worked fine. Controls are on the pad next to the bed. If I were to stay at this hotel again I would prefer the larger room.
On our check out morning our tour guide had arranged with the hotel to provide us with a breakfast box since the restaurant was not open yet. We took it on the plane with us to the envy of all around us including the flight attendants. Nicely done.
Location in the city is excellent. For an evening stroll you can walk down to the "snack market" to try a scorpion or other tasty morsels.
The bell service handled and stored our extra luggage perfectly during our trip.