The hotel was billed as a luxury five star elegant hotel. When I hear this I expect that all my wants and needs will be immediately be attended to...sadly they weren't. I stayed here for 4 nights. I was on the concierge level on the 13th floor, the room was very avererge as was the service. The staffed was either disinterested, inefficient or worse yet...rude, I haven't decided which. An example was one afternoon my son wanted to order a salad while I was having tea in the lounge, when it was delivered by room service, they refused to allow it, saying "the smell of the food might offend other people"...it was a SALAD (and we were the only ones in the room!). The exception to the poor service was the head concierge, Mary, who was lovely and went out of her way to see that everything was ok.
Another problem is at the front door...it is virtually impossible for them to get a taxi. We waited on average 20 to 30 minutes. One more point about the rooms... The AC is not very strong...I requested for someone to come look at it...I'm still waiting!
All and all no one at this hotel seemed to care wether I was enjoying my stay or not...next time I'll stay at a Marriott if I want this kind of impersonal service!
- Official Description (provided by the hotel):
- Tech gadgets, Internet. The hotel's 525 rooms and suites offer complimentary wireless and wired Internet access, MP 3 / MP4 connectivity, silent fax machines, DVD/CD players, electronic bedside control panels, and telephones in bathrooms. ... more less
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- Also Known As:
- The Peninsula Beijing Hotel Beijing
- Peninsula Beijing
- Beijing Peninsula
- Peninsula Hotel Beijing