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“First Class” 5 of 5 stars
Review of The St. Regis Beijing

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The St. Regis Beijing
5.0 of 5 Hotel   |   No.21Jianguomenwai Street, Chaoyang District, Beijing 100020, China (Beijing Railway Station / Jianguomen)   |  
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Ranked #27 of 5,424 Hotels in Beijing
4.5 of 5 stars 685 Reviews
Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
“First Class”
5 of 5 stars Reviewed July 7, 2009

The hotel was very clean, comfortable and elegant. The staff was very friendly and their english was a big help. The services and spa were simple to use and reasonably priced. The fitness center was excellent and spacious. The pool was large, clean and underused. The drinks in the lobby were expensive, 40 rmb for a Tsingtao beer. The same beer was 4 rmb across the street at the 7/11. The food was very good. I would stay there again.

  • Stayed June 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnlineDistribution, General Manager at The St. Regis Beijing, responded to this review, July 14, 2009
Dear Reviewer,

Thank you for staying at The St. Regis Beijing.
Our St. Regis Spa is famous for its spa water, which is derived from a natural artesian spring 1,500 meters below the surface. The fitness center and swimming pool while attended by our staff at all times are available during 24 hours each day.

We appreciate your comment on the price of the beer. Alternatively, next time when you stay with us, we may also recommend to you our Happy Hour at Skyline Lounge on the 18th floor. Here you will be able to enjoy complimentary cocktails every evening. The lounge also serves refreshments with our compliments in the afternoon.

We look forward to welcoming you back soon.
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685 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Dallas, Texas
Top Contributor
70 reviews 70 reviews
37 hotel reviews
Reviews in 40 cities Reviews in 40 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed June 30, 2009

Spent a couple of nights here on a business trip in April 2009. Very comfortable hotel with great staff and service. Also the best breakfast buffet (in the sense of having the widest range of cuisines) I have ever seen.

  • Stayed April 2009, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnlineDistribution, General Manager at The St. Regis Beijing, responded to this review, July 2, 2009
Dear Reviewer,
Thank you for staying at The St. Regis Beijing during your last business trip. Yes, our newly refurbished Garden Court Restaurant is elegantly designed while featuring a private room as well as al fresco dining in our spacious garden. The buffet breakfast and furthermore the Sunday Brunch has won lots of awards in the city. We are looking forward to be at your service again soon.
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Milan
Top Contributor
62 reviews 62 reviews
31 hotel reviews
Reviews in 35 cities Reviews in 35 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 18, 2009

hotel is huge and all services are granted on excellence bases.
I tried a couple of internal restaurant and I foud all good even if the Japanese one is ... too much Chinese !!
in general, but in common with the area, I didn't found the staff confortable with the English tongue (excluded the rfont desk of course), but this in some cases could be considered a point of honor ...

  • Stayed June 2009
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnlineDistribution, General Manager at The St. Regis Beijing, responded to this review, July 2, 2009
Thank you for staying at The St. Regis Beijing and trying our award-winning restaurants.
In regards to the English knowledge issue that you found, we do have instituted an “English School” within our training department with an expatriate on staff to conduct the training, role play and certification. I am convinced that this measure will bring the positive results we expect within our team.
I hope that if your travels bring you back to this wonderful city of Beijing you will choose to stay with us again and witness the improvements we are undertaking.
Thank you once again for your stay with us and we are here looking forward to welcoming you again in the near future.
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london
Senior Contributor
46 reviews 46 reviews
40 hotel reviews
Reviews in 35 cities Reviews in 35 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed June 8, 2009

just great, wonderful rooms, service, limo from airport, spa area is great. pool great. just faultless, it costs but well worth it if you can afford. upgraded to wonderful junior suite with butler service. nice touch with free tea and coffee with your wake up call and had my shoes shined at the same time also, all for free.

  • Stayed May 2009, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnlineDistribution, General Manager at The St. Regis Beijing, responded to this review, June 14, 2009
Dear Mr. / Ms. Turner,

Thank you for staying at The St. Regis Beijing. I do hope our gate-to-gate airport limo service has greatly impressed you.

Actually we provide 24-hour St. Regis butler service to all guests, both in Deluxe Rooms and in Suites.

The St. Regis Butler, with a tradition of over 100 years, curates perfect moments at any time. Astute in the artistry of service, the St. Regis Butler ensures that your unique preferences are known and understood in every detail.

It would be our honor that we could take care of you next time when you are back to Beijing.
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NYC
Top Contributor
91 reviews 91 reviews
64 hotel reviews
Reviews in 39 cities Reviews in 39 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed June 3, 2009

I had a beautiful suite at this hotel and the room was gorgeous. This was after the entire remodeling form several months ago. The staff was attentive and courteous... ever helpful. the food and room service were impeccable. the hotel was a welcome oasis in Beijing after a long day out in the city and a day hiking the great wall. I would gladly recommend this to others and look forward to the day I can stay there again. Health club and spa was amazing. Wifi is a bit expensive.

  • Stayed March 2009, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnlineDistribution, General Manager at The St. Regis Beijing, responded to this review, June 14, 2009
Dear Sir,

Thank you for staying at The St. Regis Beijing. It’s a great honor that you are satisfied with renovation completed last year. Yes, most of the world travelers describe The St. Regis Beijing as an oasis in the center of Beijing, which will gives you a peaceful and quite environment.

It is also appreciated that you recommend our St. Regis spa, which is the first hotel spa in city center featuring artesian waters.
In regards to you concern about the Wifi, I appreciate your comment and would like to inform you that a special promotion is available online, which will include in-room internet access and other benefits.

We are here looking forward to welcoming you back and once again thank you for sharing your thoughts on Tripadvisor.com
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Phoenix, AZ
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 1, 2009

My brother and I were here for a business conference and leisure stay combined. We arrived a few days prior to the rest of the group to acclimate from the jet lag and to get at least a day of adventure on our own. Since the group trip was staying at this resort, we figured we'd stay here, but not after researching some other hotels online. We ended up in a smaller room for the first two nights, but it was hardly a disappointment. Upon arriving we were greeted with all smiles and I received two dozen roses! Beijing is known for their roses apparently... we were escorted by two butlers to our room. The room was not extremely large but did not feel crowded by any means. There were two small beds, but everything was quite luxurious. The first day we slept to catch up on the time and then ventured out the next day. Everything seemed only a quick cab ride or walk away - cabs were inexpensive and the hotel staff was quite helpful to write down the destination on our hotel cards so the drivers knew where to take us. When we finally moved rooms for the group portion of the trip, we were blown away! It was a two bedroom suite with large entryway and grandiose master bath with walkin closet. Everything was absolute perfection! Service was bar none. Food was wonderful with so many options - but we mostly were doing buffett style with the large group. Gym and fitness area were a huge plus as I am a triathlete and was training for a Half-Ironman and needed to keep up my workout regimine. The pool was large and had the lane lines available, and there were actually spinning bikes as well as most other equipment you find in many gyms (which I find doesn't usually happen at a "hotel gym"). They also had an 8 lane bowling alley that ran to 11 pm with pool table to boot! So it was great for some "in-house" entertainment after dinner.

Again, I cannot say enough wonderful things about this hotel and it's curteous staff. I would highly recommend this resort - family, business travel, personal/leisure. They have something for everyone and are eager to please. :)

  • Stayed May 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnlineDistribution, General Manager at The St. Regis Beijing, responded to this review, June 14, 2009
Dear Ms. Bell,

Thank you for sharing your extraordinary experience on Tripadvisor.com. We are delighted to learn that you had an exceptional stay with us during your conference attendance.

Everything we are doing is to try leaving to leave you with an indelible memory of stay, from your butler, conference specialist, to all of us around you.

The St. Regis Beijing is here awaiting your return visit.
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London, United Kingdom
Top Contributor
65 reviews 65 reviews
41 hotel reviews
Reviews in 44 cities Reviews in 44 cities
130 helpful votes 130 helpful votes
5 of 5 stars Reviewed April 10, 2009

My wife and I spent 3 nights at the St. Regis in Beijing last month and we loved every thing about the hotel. The location is perfect, the staff can't be beat, and the rooms are awesome.

When we checked in, I showed them my Starwood member card and the concierge gave me a card showing "extras" like complimentary Evian and free pressings for members. There's a butler on every floor that looks after all your needs. We were constantly going to the concierge desk with "tourist" questions and every suggestion they made was perfect. They pretty much planned out the details of our Great Wall excursion. This St. Regis probably has the best concierge staff of any hotel I have ever stayed in, just can't say enough about them.

The front lobby is extremely impressive and has a nice bar and lounge area. Our room was on the 12th floor facing East towards the financial district. It was the biggest room we had on our entire trip with a walk-in closet and really nice bathroom. There's actually a TV screen in one of the bathroom mirrors so you can watch from the bath tub! Very impressive. I don't normally notice or care about decorations in hotel rooms, but our room had many nice furnishings and pictures on the wall.

The business center & staff were really helpful and the gym was enormous. We did not eat at any of the hotel's restaurants, but we did take advantage of their "picnic lunch" option for our day at the great wall and the food was excellent. The next time I am in Beijing I will definitely stay at the St. Regis again.

  • Stayed March 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnlineDistribution, General Manager at The St. Regis Beijing, responded to this review, June 14, 2009
Dear Mr. Smyth,

Thank you very much for staying in The St. Regis Beijing and thank you for your favorable comments about the $28 million renovation we recently completed last year.

The St. Regis Beijing is doing the best to provide bespoke, seductive and uncompromising service to you, from reception, concierge, butler, business center, swimming pool attendant to all the back-office staff.

Next time, I hope we can welcome you in one of our award-winning restaurants offering you an elegant dining experience. We are all here to welcoming you back to The St. Regis Beijing in the near future.
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Additional Information about The St. Regis Beijing

Address: No.21Jianguomenwai Street, Chaoyang District, Beijing 100020, China
Phone Number:
Location: China > Beijing Region > Beijing > Beijing Railway Station / Jianguomen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Beijing
#13 Family Hotel in Beijing
#19 Business Hotel in Beijing
#20 Luxury Hotel in Beijing
#27 Romantic Hotel in Beijing
#338 Best Value Hotel in Beijing
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The St. Regis Beijing 5*
Number of rooms: 258
Official Description (provided by the hotel):
The St. Regis Beijing exemplifies luxury, elegance, and impeccable service and is now relaunched in 2008. Superbly situated in the heart of Beijing's business, shopping and diplomatic districts, it is the hotel of choice for the world's most discerning traveler. Experience uncompromising and incomparable service-hallmark traits of our signature St. Regis Butler Service. Available 24 hours a day, the St. Regis Butler attends to every detail. ... more   less 
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Also Known As:
The St. Regis Beijing Hotel Beijing
St Regis Hotel Beijing

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