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“Made Beijing Manageable” 5 of 5 stars
Review of The St. Regis Beijing

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The St. Regis Beijing
5.0 of 5 Hotel   |   No.21Jianguomenwai Street, Chaoyang District, Beijing 100020, China (Beijing Railway Station / Jianguomen)   |  
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Ranked #27 of 5,423 Hotels in Beijing
Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Made Beijing Manageable”
5 of 5 stars Reviewed 4 days ago NEW

The St. Regis Beijing is a great hotel with an amazing staff. I lost my iPhone: they found it. I needed directions: they provided them. Speaking no Mandarin and in town for a brutal week of client meetings, I don't think I could've survived without the substantial assistance that the St. Regis provided so graciously and consistently. Thank you!

  • Stayed December 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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684 reviews from our community

Traveler rating
    461
    162
    45
    12
    4
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70
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Semarang, Indonesia
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We chose this property as recommended by a friend, we stayed at Diplomat Deluxe Room for two nights early December. The room was magnificent, clean and nicely decorated. The bathroom was spacious, an LCD TV was provided on the sink, so we can catch up the news while shaving and toothbrushing, I thought it was a good idea.

Breakfast was very good, an array of inter continental, oriental and Japanese foods to choose.

Compared to other hotels in China, St Regis Beijing has very good staff, helpful and speak English very well.

I would recommend this hotel and certainly will come back to this property when I visit Beijing.

Room Tip: Diplomat Deluxe room is very nice as it has large space and a decent desk to work. Great bathroom as...
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  • Stayed December 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

My husband and I spent 4 nights here following some research on TA ... Have to say this is the first time I would have to seriously disagree with what is posted here. The hotel is very old, rooms are extremely dated. The TV wouldn't work (they did try to come and fix it). The food wasn't particularly good ... Very hard to be positive when comparing to the Peninsula Shanghai, which had just arrived from. Perhaps we should have started here and ended there!

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alain_03198, General Manager at The St. Regis Beijing, responded to this review, 4 days ago
Dear Fibondgirl,

I would like to take this opportunity to thank you for taking the time to post your comment on Tripadvisor following your last visit at The St. Regis Beijing.

Please accept my sincere apologies for your disappointment. Feedback from our guests enables us to continuously improve our operation and guest service and I do hope that this first experience will not deter from visiting us again, thus providing us with an opportunity to demonstrate what The St. Regis Beijing is known for. I would then kindly ask you to contact me directly as I would like to ensure that you will be very well taken care of.

Again I thank you for your valuable feedback.

Kindest regards,

Alain Rigodin - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Herzaliya
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

We arrived at this hotel from Lhassa, Tibet and we were welcomed as honoured guests !

Breakfast is a magnificent banquet in its own right !

The room was large, light and fresh.

The concierge were extremely attentive and helpful.

Room Tip: Strongly recommend that one becomes a member of Starwoods Hotel Group.
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  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alain_03198, General Manager at The St. Regis Beijing, responded to this review, 4 days ago
Dear AlanHerzaliya,

Thank you very much for the nice post you wrote on Tripadvisor following your first visit here at the St. Regis Beijing. It is much appreciated.

The team and I are delighted to read that you had a lovely stay and that you were able to enjoy our the breakfast experience as well as the service rendered by our Concierge.

Many thanks again for staying at The St. Regis Beijing and looking forward to welcoming you and your family back the next time you visit the North China region.

Kindest regards.

Alain Rigodin - General Manager
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new jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very beautiful hotel. There is a great spa inside with all different baths - cold, warm, hot etc - it was lovely! Very nice decor inside and great service. Good breakfast buffet.
Only negative I can think of (for some people) is that it is in a quiet section of the city not within walking distance of anyplace. Very safe and almost secluded type atmosphere.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alain_03198, General Manager at The St. Regis Beijing, responded to this review, 2 weeks ago
Dear Shadijoon,

Thank you so much for taking the time to post your comment on Tripadvisor following your last stay at The St. Regis Beijing.
Your feedback is much appreciated. It is pleasing to know that you much enjoyed what the St. Regis brand and The St. Regis Beijing has to offer, and in particular our service, breakfast experience and of course our huge Health Club and indoor pool.

Again thank you for your contribution and I do look forward to welcoming you and your family back soon the next time you visit Beijing.

Kindest regards,

Alain Rigodin - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Visit there for 3 night on business trip.
I booked the standard room .
You don't accept for more then that
Big room , clean twice a day
They think about everything
The team is very nice and friendly
Most of the talk basic english

The only problem is smoking
Smoke is not allowed but no one force it
And you can smell it everywhere

Stayed November 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alain_03198, General Manager at The St. Regis Beijing, responded to this review, 3 weeks ago
Dear Bartsimpson2012,

I would like to take this opportunity to thank you for your comment posted on Tripadvisor, following your last visit at The St. Regis Beijing.

We are pleased to read that you enjoyed the comfort of your room and the service rendered by our team. I thank you also for your feedback which is much appreciated.

Looking forward to the opportunity of welcoming you back to The St. Regis Beijing the next time you visit the North China region.

Kindest regards,

Alain Rigodin - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
München
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I had a great room, excellent breakfast with widest variety of meals (Asian, American or European). Great service, helpful staff. Maybe not exactly at the centre of the city, but close enough. Can really recommend this place.

Stayed November 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alain_03198, General Manager at The St. Regis Beijing, responded to this review, 3 weeks ago
Dear Andres W,

Thank you very much for taking the time to write your feedback on Tripadvisor following your last visit here at the St. Regis Beijing.

It is much appreciated and I am pleased to see that you had an enjoyable stay and did enjoy as well the breakfast experience offered at Garden Court.

Once again, I thank you for your kind words and do look forward to welcoming you back soon at the St. Regis Beijing.

Kindest regards,

Alain Rigodin - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The St. Regis Beijing

Address: No.21Jianguomenwai Street, Chaoyang District, Beijing 100020, China
Phone Number:
Location: China > Beijing Region > Beijing > Beijing Railway Station / Jianguomen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Beijing
#13 Family Hotel in Beijing
#19 Business Hotel in Beijing
#20 Luxury Hotel in Beijing
#26 Romantic Hotel in Beijing
#335 Best Value Hotel in Beijing
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The St. Regis Beijing 5*
Number of rooms: 258
Official Description (provided by the hotel):
The St. Regis Beijing exemplifies luxury, elegance, and impeccable service and is now relaunched in 2008. Superbly situated in the heart of Beijing's business, shopping and diplomatic districts, it is the hotel of choice for the world's most discerning traveler. Experience uncompromising and incomparable service-hallmark traits of our signature St. Regis Butler Service. Available 24 hours a day, the St. Regis Butler attends to every detail. ... more   less 
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Also Known As:
The St. Regis Beijing Hotel Beijing
St Regis Hotel Beijing

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