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“Great location & beautiful hotel” 4 of 5 stars
Review of The St. Regis Beijing

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The St. Regis Beijing
5.0 of 5 Hotel   |   No.21Jianguomenwai Street, Chaoyang District, Beijing 100020, China (Beijing Railway Station / Jianguomen)   |  
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Ranked #27 of 5,422 Hotels in Beijing
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great location & beautiful hotel”
4 of 5 stars Reviewed July 22, 2013 via mobile

Pros: beautiful hotel- great beds, very well maintained, butler service, great amenities ( spa, pool, bowling, happy hour).
Close to silk market, transit, restaurants.

Cons: expensive

Stayed for 2 nights on our way home to Canada. Great experience, would Deffinetely recommend staying at the St Regis.

Stayed July 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaryZeng, Online Manager at The St. Regis Beijing, responded to this review, July 23, 2013
Dear Guest,

Thank you for taking the time to post your review on Trip Advisor.

We are delighted to hear that you enjoyed your stay with us, and glad to hear that you are satisfied with our butler service and facilities.

It was indeed our pleasure to have you as our guest and we hope that we will have the opportunity to welcome you back in the near future.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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681 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
San Francisco
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 21, 2013

The St. Regis Beijing is a very nice hotel, pretty with attractive traditional public rooms. We had a very clean and nicely decorated suite and were welcomed with fresh flowers and chocolates. The hotel staff were extremely polite and accommodating, every request was met with a smiling "Certainly madam". The hotel is not that centrally located though, every attraction and shopping area is a taxi ride away, but still it is nice to return to the leafy neighborhood where the hotel is situated.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaryZeng, Online Manager at The St. Regis Beijing, responded to this review, July 23, 2013
Dear Guest,

Thank you for taking the time to post your review on Trip Advisor.

We are delighted to hear that you enjoyed your stay with us, and glad to hear that you are satisfied with our service and facilities.

It was indeed our pleasure to have you as our guest and we hope that we will have the opportunity to welcome you back in the near future.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed July 14, 2013

Of course the St. Regis looks great. Stunning. And we have stayed here many times over the years.

But in the lavishly decorated suite room there is no coffee machine--just
a kettle for heating up water and packets of instant Nestles. Yes, I can call "the butler" and have that person bring a cup of coffee. With great formality, etc etc. But most good hotels now allow the paying customer to brew up his or her own cup of coffee. True luxury is choice. To interact with staff, or not. To have good coffee available in the room.

And we had to replace two
refrigerators in the first five hours--we are on our third and it is the second day. Many phone calls. "We replaced the refrigerator for you. We upgraded your fridge." Huh? The first two did not even get cold. Staff stated that that was the appropriate temperature. We asked that they put their hands inside the warm fridges. Oh! But would not the inspection of the room before guests arrive include checking the mini bar fridge? Will the broken fridges be chucked out? I bet they are in some other rooms now.

What does this mean? For all the butlers and the flowers--which are nice, of course, just let me have a COLD drink from the fridge without running through three fridges and let me make a decent cup of coffee in the room.

Not real world problems, of course. Still...

Stayed July 2013, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaryZeng, Online Manager at The St. Regis Beijing, responded to this review, July 15, 2013
Dear Guest,

Thank you very much for taking the time and detailed opinions about your recent stay here at The St. Regis Beijing.

Our hotel prides itself on providing bespoke services, and when things do go wrong we rectify them immediately.

Please be assured that your opinions are taken very seriously and we will take the necessary measures to do an internal follow up and ensure that issue’s doesn’t happen in the future.

We will be ensuring that your profile is updated and that your stays from now will be everything you would expect and more.

Thank you for your comments and we look forward to welcome you in near future.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed July 6, 2013

The St Regis in Beijing was kinda disappointing, the room is a bit old and small, and the staff ( front office )was not so friendly ( supposed to have a butler service but I never saw the butler during my stay ), the happy hour at the bar was nice though ( bar staffs and specially the bar manager was very friendly and nice), and the breakfast was great with big buffet and lots of choices, great location too

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaryZeng, Online Manager at The St. Regis Beijing, responded to this review, July 8, 2013
Dear Guest,

Thank you very much for taking the time and detailed opinions about your recent stay here at The St. Regis Beijing.

Our hotel prides itself on providing bespoke services, and when things do go wrong we rectify them immediately.

Please be assured that your opinions are taken very seriously and we will take the necessary measures to do an internal follow up and ensure that issue’s doesn’t happen in the future.

We will be ensuring that your profile is updated and that your stays from now will be everything you would expect and more.

Thank you for your comments and we look forward to welcome you in near future.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
49 reviews 49 reviews
40 hotel reviews
Reviews in 38 cities Reviews in 38 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed July 3, 2013

My husband and I arrived in Beijing after midnight and a long flight. We had arranged an airport pickup from the hotel, and all went smoothly. We booked a "St. Regis suite" which had separate rooms (bedroom, dining/living room) in case one of us was awake due to jet lag. It was a spacious corner room and well-appointed. The hotel has several restaurants and a very nice gym and large indoor pool. We found the location to be very convenient (3-minute walk) to the subway which we used often. Beijing is a sprawling city so access to transportation is key. We used the hotel concierge to arrange a car and driver to take us to the Great Wall for 1/2 day. The hotel staff speak manageable English. The breakfast buffet is very nice and would suit an international clientele.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaryZeng, Online Manager at The St. Regis Beijing, responded to this review, July 8, 2013
Dear Guest,

Thank you for taking the time to post your review on Trip Advisor.

We are delighted to hear that you enjoyed your stay with us, and glad to hear that you are satisfied with our service and facilities.

It was indeed our pleasure to have you as our guest and we hope that we will have the opportunity to welcome you back in the near future.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Top Contributor
78 reviews 78 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed July 2, 2013

Simply stunning hotel with exceptionally attentive and friendly staff. I had advised our flight arrived early and our room was ready on arrival which was great after a long journey. I had mentioned it was a special trip and champagne was waiting on ice for us at arrival time - great attention to detail. Room was large and spacious with seating area with sofa and chairs, office type desk, walk in closet and roomy bathroom with seperate shower and bath and fully electric toilet! Initially the coffee we requested was a little watery but my husband does prefer expresso so we simply asked for this and it was super. Any requests were dealt with quickly and efficiently.
Happy hour at the Press Club Bar was super and the manager, a young gentleman from Albania, was always friendly, chatty and helpful. The only reason we didn't use the bar more was that it allows smoking after 7.30 - something we prefer to avoid.
Metro station is close and there are lots of shops and restuarants around the area.
Would definitely return if staying in Beijing again.

Room Tip: As SPG members our room was kindly upgraded - so I suggest you join SPG online
See more room tips
  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaryZeng, Online Manager at The St. Regis Beijing, responded to this review, July 3, 2013
Dear Guest,

Thank you for taking the time to post your review on Trip Advisor.

We are delighted to hear that you enjoyed your stay with us, and glad to hear that you are satisfied with our service and facilities.

It was indeed our pleasure to have you as our guest and we hope that we will have the opportunity to welcome you back in the near future.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Woodlands, Texas
Top Contributor
59 reviews 59 reviews
26 hotel reviews
Reviews in 20 cities Reviews in 20 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed July 1, 2013

The St. Regis is still a gem after all these years. The public areas are beautiful and our room was lovely, spacious and comfortable - even the bed. Unfortunately, the service is spotty at best. Management seems to be aware of its problems and is exceptionally responsive. Kudos to them. Although I understand that the Sunday Brunch is fabulous, the morning breakfast buffet is a shadow of its former self, catering to a Chinese clientele only. On the whole, the food was mediocre at the Garden Court and La Chine restaurants while the service was shockingly bad. The newly renovated pool area is marvelous. The location is great for tourists but Beijing traffic (total gridlock at all times) makes it very difficult for those who need to do business in the financial district (NW) or in areas to the NE. On the whole, a lovely, comfortable hotel that affords a good nights sleep.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaryZeng, Online Manager at The St. Regis Beijing, responded to this review, July 2, 2013
Dear Guest,

Thank you for taking the time to post your review on Trip Advisor.

We are delighted to hear that you enjoyed your stay with us, and glad to hear that you are satisfied with our service and facilities.

It was indeed our pleasure to have you as our guest and we hope that we will have the opportunity to welcome you back in the near future.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The St. Regis Beijing

Address: No.21Jianguomenwai Street, Chaoyang District, Beijing 100020, China
Phone Number:
Location: China > Beijing Region > Beijing > Beijing Railway Station / Jianguomen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Beijing
#14 Family Hotel in Beijing
#19 Business Hotel in Beijing
#20 Luxury Hotel in Beijing
#24 Romantic Hotel in Beijing
#337 Best Value Hotel in Beijing
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The St. Regis Beijing 5*
Number of rooms: 258
Official Description (provided by the hotel):
The St. Regis Beijing exemplifies luxury, elegance, and impeccable service and is now relaunched in 2008. Superbly situated in the heart of Beijing's business, shopping and diplomatic districts, it is the hotel of choice for the world's most discerning traveler. Experience uncompromising and incomparable service-hallmark traits of our signature St. Regis Butler Service. Available 24 hours a day, the St. Regis Butler attends to every detail. ... more   less 
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Also Known As:
The St. Regis Beijing Hotel Beijing
St Regis Hotel Beijing

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