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“Wonderful Hotel” 5 of 5 stars
Review of The St. Regis Beijing

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The St. Regis Beijing
5.0 of 5 Hotel   |   No.21Jianguomenwai Street, Chaoyang District, Beijing 100020, China (Beijing Railway Station / Jianguomen)   |  
Hotel amenities
Ranked #21 of 5,111 hotels in Beijing
Edinburgh, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Wonderful Hotel”
5 of 5 stars Reviewed March 31, 2013

I just finished my stay at the St Regis.
On my first night I arrived at 2am due to a flight delay. The staff were so lovely and upgraded me to a suite.
The hotel is truly an oasis in the storm of busy Beijing. Next time I'm in town I will be sure to stay again.
PS - Friday night in the Press Club Bar is great fun.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ugur T, Hotel Manager at The St. Regis Beijing, responded to this review, April 2, 2013
Dear Guest,

Thank you for taking the time to post your review on Trip Advisor.

We are delighted to hear that you enjoyed your stay with us, and glad to hear that you are satisfied with our service and facilities.

It was indeed our pleasure to have you as our guest and we hope that we will have the opportunity to welcome you back in the near future.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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618 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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English first
London, United Kingdom
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 26, 2013

I stayed at the St Regis 10 days ago before transferring to the Fairmont to join a conference I was attending in Beijing. This used to be my regular Beijing Hotel when I lived in HK and it lived up to all of my fond memories.
This place drips class.
From the immaculate tastefully appointed rooms to unparalleled service this place is an oasis in the traffic jammed polluted ( the air quality has to be experience to be believed) city that is Beijing. The butler assigned to the room was incredible and seemed to genuinely care that I got what I needed when I needed it.
So many Asian 5 star hotels present very well, and try very hard but often stray into the kitsch and tacky.
The St Regis manages the understated elegance often strived for but rarely achieved in Europe and North America let alone China.
The only glitch was a room service meal I had came without all the cutlery necessary ( I was forced to eat French Onion soup with a tiny tea spoon) , but in the scheme of things that's pretty minor..
The property is in the middle of the Embassy area of Beijing and is very quiet. Its a bit of a giggle watching the army guys who stand at intervals on little plinths in front of the embassy facing the hotel. They're ramrod straight at attention rotating their heads left, right, center in sharp exaggerated movements....over and over again....non stop.
Very odd.
At about $280 a night , you just cant beat the value as St Regis properties elsewhere are 2-3 times the price..
On the plus sides:
Elegantly appointed, big rooms
Unusually fast ( for China) Internet
Engaging friendly service
Great Breakfast ( they have EVERYTHING)
Crazy Japanese style toilet!
Negatives ( this is quibbling)
Listless boring bar
Room service is on the pricy side
coffee in the lobby lounge is VERY expensive
Taxis are often hard to come by and the doorman has to go out on the street to flag one down- give yourself plenty of time.
The pollution in the city but that's not the hotel's fault.

Great hotel and highly recommended.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ugur T, Hotel Manager at The St. Regis Beijing, responded to this review, March 28, 2013
Dear Guest,

Thank you for taking the time to post your review on Trip Advisor.

We are delighted to hear that you enjoyed your stay with us, and glad to hear that you are satisfied with our service and facilities.

It was indeed our pleasure to have you as our guest and we hope that we will have the opportunity to welcome you back in the near future.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 17, 2013

The St Regis is a great hotel. We debated between the St Regis and Raffles before we came and we are so glad we stayed at St Regis. While not as central to Forbidden City and tienamen square it's only a 5 min cab ride (cost $1.50) or 4 subway stops ($0.75) or 30 min walk. It's absolutely worth it. We did pop into raffles just to compare and it was underwhelming compared to the newly renovated and grand St Regis. We had butler service so free coffee and tea at any time as well as pressing of clothes. We found this to be worth it as the restaurant in the hotel charges about $10 for coffee. Breakfast is a bit pricy if you go for the buffet at ~$35 per person but you can go a la carte with eggs and bacon and pancakes for example at $10 each. Starbucks is across the street and priced similarly to the US.
The hotel has a great gym and fantastic pool. Because we were her pages and waking up at 4 or 5 am we made use of the gym every morning. It was great no extra charge. Also you get free bottles of water in the gym and in the room which are worth it as in many restaurants you get charged $10 per bottle of water it's quite a rip off.
The hotel helped us organize a day trip to the Great Wall and summer palace with an English speaking tour guide, lunch, car service and a traditional Chinese tea house ($300 for the two of us). We thought this was well worth it as we left around 8:30 am and didnt return till around 4:30 or 5pm. The Great Wall is an hour and half drive summer palace around 50 minutes. The tour was provided by gray line and our guide was Michelle. She had very good English and a great sense of humor. We loved the Great Wall it's a must see!! If you're pressed for time you can skip the Summer Palace. We loved Forbidden City much much more and it's really close to the hotel.
The hotel is really helpful and can help you book restaurants for the evening -Peking duck is a must at Duck de Chine!!
Also close to the hotel is Wufanjing street which Is like the 5th avenue of Beijing with many of the high end shops like Gucci and Hermes also on this street you will find a street market with street food and chackis.
After sight seeing and waking for hours you may be in a need for a massage across the main street from the hotel is a massage place think its called Liangzi (greet sign says something about foot massage). Now if you're looking for a typical american spa massage where someone tickles you with oil and you're asleep by the end of it this is nothing like that. This is a Chinese message where you may find yourself in pain at times similar to a deep tissue or sports massage. My husband and I paid approx $50 each for an hour and felt like new born babies after. They massage you in the same room. Their English wasn't the best but we managed. For Chinese standards this was quite pricy but very clean and safe it was like a 3 floor marble spa and the massage was like a chiropractor and massage in one!
Well that was my log winded way of saying STAY ST ST REGIS!
Very safe very convenient very clean and overall a great way to start our Asian travels.

Room Tip: We had a diplomatic suite with butler service. Room was large
See more room tips
  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ugur T, Hotel Manager at The St. Regis Beijing, responded to this review, March 20, 2013
Dear Guest,

Thank you for taking the time to post your review on Tripadvisor.

We are delighted to hear that you enjoyed your stay with us, and glad to hear that you are satisfied with our service and facilities.

It was indeed our pleasure to have you as our guest and we hope that we will have the opportunity to welcome you back to your second home in the near future.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
56 reviews 56 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 17, 2013

We stayed at this property for 4 nights and was upgraded to the Statesmen suite and were pampered by the remarkable service. The butler service was a plus. It also included complimentary coffee and tea service at any time during the day, packing/unpacking services and complimentary shoe shine. The hotel is located within the embassy area and relatively close to major sites within Beijing. Breakfast at the main restaurant was exquisite with great selection. The room was spacious at nearly 650 square feet, with a tiled foyer, a large living room area with a sofa and some armchairs, a dark wood work desk. Amazing SPG perk, free cocktails and snacks in the press club bar and lounge every evening from 5:30-7:00 pm. Will definitely stay again.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ugur T, Hotel Manager at The St. Regis Beijing, responded to this review, March 20, 2013
Dear Guest,

Thank you for taking the time to post your review on Tripadvisor.

We are delighted to hear that you enjoyed your stay with us, and glad to hear that you are satisfied with our service and facilities.

It was indeed our pleasure to have you as our guest and we hope that we will have the opportunity to welcome you back to your second home in the near future.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 15, 2013

This is my 3rd stay & as always I enjoyed my stay. The rooms are well appointed & the bed comfortable. The bathroom nice & big!

We ordered room service & watched the Oscars over breakfast. Very fun!!! Our butler set-up our meal & checked to see if we needed anything! :-)

Highly recommend & will return again!

Room Tip: There are many restaurants in the area, get out & explore!
See more room tips
Stayed February 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ugur T, Hotel Manager at The St. Regis Beijing, responded to this review, March 16, 2013
Dear Guest,

Thank you for taking the time to post your review on Tripadvisor.

We are delighted to hear that you enjoyed your stay with us, and glad to hear that you are satisfied with our service and facilities.

It was indeed our pleasure to have you as our guest and we hope that we will have the opportunity to welcome you back to your second home in the near future.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
46 reviews 46 reviews
30 hotel reviews
Reviews in 23 cities Reviews in 23 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed February 21, 2013

Writing this review now from my very comfortable bed at the St. Regis. The hotel is beautiful, although the decor of the rooms is uninspired. It smells lovely when you walk in, which I appreciate since the air in Beijing is so gross. The concierge is very helpful, and they even gave us a bottle of champagne since we are on our honeymoon! Breakfast was delivered very fast -- less than 20 minutes. However, this evening we ordered a bucket of ice that never came, until we called again 90 minutes later. Overall, this hotel is basically faultless, but just doesn't have a big "wow" effect in terms of the rooms. Very serviceable and comfortable, though. I would stay here again in a minute!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ugur T, Hotel Manager at The St. Regis Beijing, responded to this review, February 26, 2013
Dear Guest,

Thank you for taking the time to post your review on Tripadvisor.

We are delighted to hear that you enjoyed your stay with us, and glad to hear that you are satisfied with our service and facilities.

It was indeed our pleasure to have you as our guest and we hope that we will have the opportunity to welcome you back to your second home in the near future.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beijing
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed February 21, 2013

It has been quite a while (more than one year) since I last time stayed in this hotel, considered as one of the best in town. The spa area has been obviously upgraded.
However it's quite disappointed during my stay this month to see the lounge area on the 18th changed into business center, could only provide basic drinks, without any canapé or snacks. I wonder how much the hotel can save by doing so...
Of course the service standard is always high here, in a city not really famous for service. If there is anyone to blame, it's the management team.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ugur T, Hotel Manager at The St. Regis Beijing, responded to this review, February 26, 2013
Dear Guest,

Thank you very much for taking the time and detailed opinions about your recent stay here at The St. Regis Beijing.

Our hotel prides itself on providing bespoke services, and when things do go wrong we rectify them immediately.

Please be assured that your opinions are taken very seriously and we do apologize for inconvenience caused because of our business center issue, we will take the necessary measures to do an internal follow up and ensure that issue will get an effective improvement.

We will be ensuring that your profile is updated and that your stays from now will be everything you would expect and more.

Thank you for your comments and we look forward to welcome you in near future.

Please do not hesitate to contact me directly for your next visit.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The St. Regis Beijing

Address: No.21Jianguomenwai Street, Chaoyang District, Beijing 100020, China
Location: China > Beijing > Beijing Railway Station / Jianguomen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Beijing
#14 Business Hotel in Beijing
#15 Luxury Hotel in Beijing
#17 Family Hotel in Beijing
#20 Romantic Hotel in Beijing
#376 Best Value Hotel in Beijing
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The St. Regis Beijing 5*
Official Description (provided by the hotel):
The St. Regis Beijing exemplifies luxury, elegance, and impeccable service and is now relaunched in 2008. Superbly situated in the heart of Beijing's business, shopping and diplomatic districts, it is the hotel of choice for the world's most discerning traveler. Experience uncompromising and incomparable service-hallmark traits of our signature St. Regis Butler Service. Available 24 hours a day, the St. Regis Butler attends to every detail. ... more   less 
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Also Known As:
The St. Regis Beijing Hotel Beijing
St Regis Hotel Beijing

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