I am usually a fan of St. Regis hotels because they feel smaller and more personal than some of the larger chains in the upscale category, and this St. Regis was no different. We were in a lovely corner room that was very spacious. Our butler was always prompt and courteous, and we took advantage of the complimentary coffee and tea service every day.
The one slight negative is that the hotel is in a quiet area of town (near the embassies) so the walk to the subway was a bit far (which is important in the sweltering humidity/heat of July!). Maybe because it’s in such a quiet, non-touristy area, we had some difficulty getting taxis during some times of the day because it isn’t common for there to be a lot of taxis in the area I guess.
Some of the employees at the front desk were terrific and very helpful (I emailed with Michael before arrival to make some arrangements and he was very prompt), however once we arrived we found the employees at the front desk and concierge to be a bit hit or miss. Some were very helpful; others fumbled around trying to locate all the arrangements Michael had made for us in advance. That was a bit frustrating at a hotel of this caliber but we did enjoy the hotel because of the respite it provided from the busy, crowded city.