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“Really a Swissotel?” 3 of 5 stars
Review of Swissotel Beijing Hong Kong Macau Center

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Swissotel Beijing Hong Kong Macau Center
4.0 of 5 Hotel   |   No.2 Chaoyangmen Beidajie, Beijing 100027, China (Beijing Workers' Sports Complex)   |  
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Ranked #95 of 5,118 hotels in Beijing
Doha, Qatar
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Really a Swissotel?”
3 of 5 stars Reviewed September 3, 2013 via mobile

I checked in very late, and Vernica the receptionist wasn't really in the mood to work this day. She was not very happy as she couldn't find my reservation, also it was visible she wasn't treating other guests well. Thankfully William came across and apologised for her behaviour and finished my check in after finally 30 mns of waiting. Also you can't swim at the very old pool without a cap?? RMB 60.00!? If this is a law regulation I'm sure as a 5 star hotel (and in China) you can sort out complimentary ones made in China that will cost you very cheap. On the other side their doorman Richard great personality and the real soul of this hotel.

  • Stayed August 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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826 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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English first
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed September 3, 2013

Made a short visit from Hongkong. The rooms are a bit worn out and beds were very hard. Staff is very helpful. Breakfast was excellent with a wide range of variaty. They had a nice beergarden with german beer and food. Alltogether we had a nice stay here.

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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New Delhi, India
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 3, 2013

This hotel is located near the embassy area - so if you are looking for places nearby forget it. The plus point is the metro at the hotel entrance which makes it easy to get around. The hotel upgraded me to an apartment suite so had the comfort of a kitchenette and a spacious living room. The internet is free only if wired - the wi-fi is chargeable. Staff is courteous and food is ok.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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İstanbul
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 3, 2013

Firstoffall .I have been first time in Beijing.. I like that hotel. Everykind of the entertainment were we have got...Even new year eve night all night were superrrrrrrrrr... Cleaning and service were super either....Loby hall caffe hall .Reception staff..very lovely and smily ..

The street is the main street which is the near all Consulate area businnes area. Shopping area
which they call the street name " women styreet"" were super ...

Hotel rooms street sides is okay...but the backyard rooms super for sleep in quite..

2010 ten 2011 first day including city tour 10 days we have been there January..with full snow....

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Harbin, China
Top Contributor
50 reviews 50 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed September 2, 2013

The hotel is good, the room is a little bit worn out, but clean, mostly the bathroom, which is a very positive point.

The bed is good, the pillows are comfortable and there's a range of choice (kinds of filling) to choose from. I stayed at a standard room and found the size quite reasonable (8th floor).

Another positive detail: on the hotel's website, there are lots of promotions, mostly for the weekends and I got one with late check-out (4pm), which was very convenient.

Breakfast, for Beijing's standard, is good. It is not an easy task to get a real western breakfast in China, even in some "western" or international chains. Important detail...breakfast is included in the price, which is not so usual either.

In-room service was quite efficient and good...we arrived late in the night and ordered some snacks...honest price and delicious burgers (I do recommend Club Social and Beef Burger - the french fries were crispy and tasty!).

Very nice and attentive staff! That's, in my standpoint, the best "detail" about the hotel. Courtesy, smile, honest price in China are not that easy at all and one gets all of this at Swissotel. We arranged a private tour to Huanghuacheng (Great Wall) and paid 800rmb. On the net, the cheapest price we had found was 1100rmb for 3ppl. The car was good and the driver spoke English and was very friendly.

Subway station (Dongsishitiao) just out of the front door, which was great! Very convenient!

My experience at Swissotel was really good! I'll be back and I recommend the place.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Las Vegas
1 review
1 of 5 stars Reviewed August 30, 2013

I would not stay here every again. Food was terrible and very over-priced. Staff was good. Room was nice. Pillows very comfortable. The location for this hotel is quite good. There is a subway stop just out the front door. Very convenient.


  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Swissotel

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Brentwood
Senior Contributor
46 reviews 46 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed August 30, 2013

We travelled from Uk in July. The trip had been booked via Thomas Cook. Upon arrival at the hotel- after the 12 hour flight, we were allocated one of the shoddiest rooms that I have ever seen in a 4/5 Star Hotel! The wallpaper was peeling off, the bathroom sliding door was broke, the view consisted of a well and the rooms opposite. Needless to say we made our feelings felt and after a very short discussion we were upgraded to a very much superior room with a far better view. I can only think that they initially try to palm "holiday guests" off with their poorest rooms in the belief that these guests are sufficiently unsophisticated and lacking in confidence that they will accept whatever they are given. Big mistake! Be warned. Perhaps it is also something to do with the "arrangement" Thomas Cook have with certain hotels, or am I being too cynical?
Apart from this initial problem I cannot fault the hotel or its staff. As one of your other contributors has commented breakfast was excellent and the internal restaurant and outside bar/bistro offered good food and good service.
There is an upmarket Chinese restaurant "Happy Clouds" built into the hotel. Quite strange. Very expensively decorated with ponds and waterways along with very elegant seating. However, they stop serving at 9pm and when we were there failed to have any Peking Duck. rather strange when one considers that this is the recommended dish everywhere in Beijing!
Whilst in Beijing we had a fantastic time visiting the hutongs by Heihei lake and the Drum and Bell Tower. Of course the Ming Tombs, Great Wall, Forbidden City, Summer Palace, Temple of Heaven are 'must see' attractions. Mr Tea, teahouse, Dung Wu Silk Factory worth a visit along with Pearl City and The Jade Warehouse - all organised via Beijing Red Sun Travel Service Co. Ltd and bookable through the hotel.Tianamen Square and the National Museum a worthwhile halfday excursion. Beijing itself is amazing and offers so many things of interest that 5/6 days definitely not long enough, just enough to whet the appetite for another visit! The food at the Night Market may be another thing! Scorpion-on-a-Stick anyone?

Room Tip: make sure you check everything in your room upon arrival- get a room facin west if poss 10th floor a...
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Swissotel Beijing Hong Kong Macau Center

Address: No.2 Chaoyangmen Beidajie, Beijing 100027, China
Location: China > Beijing > Beijing Workers' Sports Complex
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#40 Spa Hotel in Beijing
#54 Family Hotel in Beijing
#61 Romantic Hotel in Beijing
#72 Luxury Hotel in Beijing
#75 Business Hotel in Beijing
#213 Best Value Hotel in Beijing
Price Range (Based on Average Rates): $
Hotel Class:4 star — Swissotel Beijing Hong Kong Macau Center 4*
Official Description (provided by the hotel):
European style and warm Asian hospitality characterize this charming downtown hotel. You will love the personalized service, fine dining created by chefs from all over the world, efficient business support and those extra touches for which Swissôtels are renowned. Truly international staff and clientele, located in the commercial and diplomatic district. ... more   less 
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Also Known As:
Swissotel Beijing Hotel Beijing
Swissotel Hotel Beijing
Beijing Swissotel Hotel

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