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“Not Here!” 1 of 5 stars
Review of Swissotel Beijing Hong Kong Macau Center

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Swissotel Beijing Hong Kong Macau Center
4.0 of 5 Hotel   |   No.2 Chaoyangmen Beidajie, Beijing 100027, China (Beijing Workers' Sports Complex)   |  
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Ranked #98 of 5,111 hotels in Beijing
Las Vegas
1 review
“Not Here!”
1 of 5 stars Reviewed August 30, 2013

I would not stay here every again. Food was terrible and very over-priced. Staff was good. Room was nice. Pillows very comfortable. The location for this hotel is quite good. There is a subway stop just out the front door. Very convenient.


  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Swissotel

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816 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
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Brentwood
Senior Contributor
46 reviews 46 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed August 30, 2013

We travelled from Uk in July. The trip had been booked via Thomas Cook. Upon arrival at the hotel- after the 12 hour flight, we were allocated one of the shoddiest rooms that I have ever seen in a 4/5 Star Hotel! The wallpaper was peeling off, the bathroom sliding door was broke, the view consisted of a well and the rooms opposite. Needless to say we made our feelings felt and after a very short discussion we were upgraded to a very much superior room with a far better view. I can only think that they initially try to palm "holiday guests" off with their poorest rooms in the belief that these guests are sufficiently unsophisticated and lacking in confidence that they will accept whatever they are given. Big mistake! Be warned. Perhaps it is also something to do with the "arrangement" Thomas Cook have with certain hotels, or am I being too cynical?
Apart from this initial problem I cannot fault the hotel or its staff. As one of your other contributors has commented breakfast was excellent and the internal restaurant and outside bar/bistro offered good food and good service.
There is an upmarket Chinese restaurant "Happy Clouds" built into the hotel. Quite strange. Very expensively decorated with ponds and waterways along with very elegant seating. However, they stop serving at 9pm and when we were there failed to have any Peking Duck. rather strange when one considers that this is the recommended dish everywhere in Beijing!
Whilst in Beijing we had a fantastic time visiting the hutongs by Heihei lake and the Drum and Bell Tower. Of course the Ming Tombs, Great Wall, Forbidden City, Summer Palace, Temple of Heaven are 'must see' attractions. Mr Tea, teahouse, Dung Wu Silk Factory worth a visit along with Pearl City and The Jade Warehouse - all organised via Beijing Red Sun Travel Service Co. Ltd and bookable through the hotel.Tianamen Square and the National Museum a worthwhile halfday excursion. Beijing itself is amazing and offers so many things of interest that 5/6 days definitely not long enough, just enough to whet the appetite for another visit! The food at the Night Market may be another thing! Scorpion-on-a-Stick anyone?

Room Tip: make sure you check everything in your room upon arrival- get a room facin west if poss 10th floor a...
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Berlin
1 review
5 of 5 stars Reviewed August 30, 2013

Pros:
- Good and friendly staff; from the doorman Richard (special thanks) to Mr. Chovanec, everybody works to make your stay a memorable one. We will remember ours very dearly!
- We were spoiled by some nice surprises throughout our stay
- Locationwise, it is close to Sunlitun and easy to find good and quality local and western restaurants/venues/clubs in the vicinity
- Value for money considering the real 5-star swissotel experience.
- Great Breakfast, a lot of choices.
- Pool and AC working flawlessly unlike some other comments.
- Good and responsive concierge helping out with all kinds of arrangements and directions in the city.

Cons:
May need to wait long for a taxi depending on the daytime.
The hotel bar seems to be expensive than similar bars
The building is not the most modern building in town, we heard it will go through renovation.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco
1 review
4 of 5 stars Reviewed August 23, 2013

Great location right on subway line 2 with easy access to airport express. Love the breakfast, good quality, good food, friendly staff. Gym well-equipped, pool isn't full-length, but still works well for lap swimming and is comfortably warm. The sauna at 80°C could be a bit hotter.

The rooms have a nice modern ambience, but some show their age a bit, e.g. with chipped desk legs from the chair banging against it. Also, they aren't all equipped the same, I think higher floors are better. I stayed at the 6th floor once and then on the 11th floor. The room on the 11th was better.

Room prices tend to be on the cheaper end of the scale among Swissotels, but it's still a good luxury hotel, so it's a great value. Overall, I'm happy. I'm in Beijing more often and will very likely stay here again.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Swissotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas, United States
Top Contributor
62 reviews 62 reviews
30 hotel reviews
Reviews in 33 cities Reviews in 33 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed August 21, 2013

This hotel is 20 years old but has European Old World charm. Warm and inviting the staff here make this hotel. Richard, the evening doorman always remembers my name. And Daisy at the Greyline travel desk in the lobby is always helpful and has gone above and beyond the call of duty arranging complicated train tickets for me. The best coffee and chocolate in Beijing hands down. I stay here for a week every month and the service quality is always excellent. I often have business meetings in the Swiss Cafe and the Flow Bar on the first floor. The hotel is a nice walk to great food and entertainment venues like Sunlitun Soho, Sunlitun Village and the Silk Market. My hope is they will add WiFi to the rooms in the near future as it is currently only available in the lobby, cafe and bar. I highly recommend this hotel.

Room Tip: Upper and back rooms are quieter.
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 14, 2013

Stayed at this hotel twice during a recent business trip to China. Good location for business, subway station in front. Rooms were comfortable and a good value. Breakfast included which adds to the value because the breakfast bar was $30 otherwise. The breakfast bar had a wide variety of both Western and Chinese items. Only downside is that the restaurant is supposed to open at 6 AM. I had to leave early two days and breakfast was still being set up when I arrived at the restaurant at 6:15. The restaurant in the hotel is expensive for lunch and dinner. Items at the Swiss Café were reasonably priced. There are several reasonably priced restaurants across the side street from the hotel including one with Hong Kong style Chinese food. There is also a Starbucks around the corner.

Free Wi-fi is only available in the lobby. There is a fee for the Ethernet connection in the room.
The pool was closed for refurbishing while I was there. A dip in the pool would have been refreshing after spending the day out in the heat.

The staff was friendly and attentive and enough spoke English so conducting business was not a problem.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sydney, Australia
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed August 14, 2013

Made a mistake booking here. No in-room wifi, bed the hardest I have ever encountered in a supposedly international standard hotel. You can't use the pool without a swimming cap (admittedly local law) but charging 60RMB for a 10RMB swimming cap (which they then can't tell you where to buy) is a total ripoff. Noisy and inadequate air conditioning.

  • Stayed August 2013, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Swissotel Beijing Hong Kong Macau Center

Address: No.2 Chaoyangmen Beidajie, Beijing 100027, China
Location: China > Beijing > Beijing Workers' Sports Complex
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#39 Spa Hotel in Beijing
#52 Family Hotel in Beijing
#59 Romantic Hotel in Beijing
#76 Luxury Hotel in Beijing
#78 Business Hotel in Beijing
#210 Best Value Hotel in Beijing
Price Range (Based on Average Rates): $
Hotel Class:4 star — Swissotel Beijing Hong Kong Macau Center 4*
Official Description (provided by the hotel):
European style and warm Asian hospitality characterize this charming downtown hotel. You will love the personalized service, fine dining created by chefs from all over the world, efficient business support and those extra touches for which Swissôtels are renowned. Truly international staff and clientele, located in the commercial and diplomatic district. ... more   less 
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Also Known As:
Swissotel Beijing Hotel Beijing
Swissotel Hotel Beijing
Beijing Swissotel Hotel

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