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“Nice Hotel but Air quality an issue” 4 of 5 stars
Review of Sheraton Beijing Dongcheng Hotel

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Sheraton Beijing Dongcheng Hotel
5.0 of 5 Hotel   |   Southeast of Anzhen Bridge, 36 North Third Ring Road East,Dongcheng District, Beijing 100013, China (Anzhen)   |  
Hotel amenities
Ranked #57 of 5,111 hotels in Beijing
Canada
Senior Contributor
37 reviews 37 reviews
37 hotel reviews
Reviews in 26 cities Reviews in 26 cities
42 helpful votes 42 helpful votes
“Nice Hotel but Air quality an issue”
4 of 5 stars Reviewed 4 days ago NEW

Our stay at the Sheraton Beijing Dongcheng was, overall, generally solid. The hotel is new and the rooms were well-appointed and tasteful. Service was spotty, given the usual language challenges - particularly at the front desk where they could not understand anything. On the other hand, the concierge staff were great. In terms of food service, we enjoyed the comprehensive breakfast buffet. Our main complaints were that the rooms tended to have poor lighting, the water pressure in the shower was weak, and of particular concern, was the overall air quality. Others describe the rooms being smokey but I don't think they are smokey; they are just not filtering the external air bring pulled in from polluted Beijing. There was always a strong sheraton smell in the air.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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222 people have reviewed this hotel

Traveler rating
    120
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Odessa, Florida
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

this hotel is situated in very convenient area and this hotel has a free breakfast and the service is very excellent and this hotel is just 3 years old and the price is very excellent. from this location all the sightseeing are very close and the malls are also near

Room Tip: you can take regular room its just like a suit
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton Dongch... B, Hotel Management Team at Sheraton Beijing Dongcheng Hotel, responded to this review, 1 week ago
Dear Reviewer, Thank you for your kind comments and we are delighted that you had a great stay at our hotel.
Your positive feedback will further encourage us to continue to improve our service levels.
Thank you again for sharing your experience and our hotel team look forward to being at your service to you again in the near future should you return to Beijing.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bayonne, New Jersey
Top Contributor
172 reviews 172 reviews
103 hotel reviews
Reviews in 92 cities Reviews in 92 cities
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I always feel at home when staying at this property. Many employees remember me and welcome me as soon as I walk through the main door. One the property managers, Mr. Russ, always makes sure to greet me at some point during my stay. During this stay, I was upgraded to a Presidential Suite which was amazing. It had several lounge rooms, a bar area, a office area, a telescope, steam room and sauna. I had never been upgraded to such an amazing room. Usally, I get a Jr. Suite or suite. I am so grateful that the staff gave me an opportunity to experience the maximum pure luxury for a night. I just wish I had stayed more days to enjoy the room but hopefully, I may get that same upgrade in the future. The restaurants at this hotel are excellent and the customer service is true to the Sheraton experience. You will not be disappointed in staying here, especially, if you have platinum status with Starwood.

Stayed June 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton Dongch... B, Hotel Management Team at Sheraton Beijing Dongcheng Hotel, responded to this review, 1 week ago
Dear reviewer, Thank you for staying with us and for posting such a wonderful review.
We are always delighted to hear from our loyal guests and thank you for continuing to choose our hotel. We consistently strive to provide high levels of personalized service in an instinctive manner and are happy to learn that our team is meeting, and hopefully more than occasionally exceeding, your expectations. We would look forward to welcome you back to the hotel again in the near future.
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Kuala Lumpur, Malaysia
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Being SPG member I'm happy to experience similar standard of service across all hotels. This hotel is located in business district with close proximity to central tourist attraction. Rooms are tastefully furnished with modern design. I stayed here for 5 nights and I enjoyed the facilities here!
the F&b team could better improve on crowd management. On my last day I notice there was several meetings on going and there were various group of people headed to Feast for lunch and buffet line was disaster!

Room Tip: Choose higher floors for peace of mind
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton Dongch... B, Hotel Management Team at Sheraton Beijing Dongcheng Hotel, responded to this review, 2 weeks ago
Dear reviewer,
Thank you for choosing The Sheraton Beijing Dongcheng Hotel and sharing your experiences and recommendations following your recent stay.
We appreciate you taking the time to bring your concerns to our attention.
Thank you again for choosing The Sheraton Beijing Dongcheng Hotel and we look forward to welcoming you back to the hotel again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Hampton, New York
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

As is typical of Asian Sheratons, hotel is much better run than US Sheratons. Good rooms, good service, excellent breakfast. Downside is location on 3rd Ring Road reasonably convenient to Olympic site but very inconvenient to Central sights. Traffic is awful 24/7 and its can easily be a half hour taxi ride (cheap enough) to Tian'anmen Sq or the Forbidden City. Ride the subway and save time but its a bit of a haul from the hotel to the nearest stop.

Room Tip: No view from anywhere - take any room
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  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton Dongch... B, Hotel Management Team at Sheraton Beijing Dongcheng Hotel, responded to this review, 3 weeks ago
Dear reviewer,
We are delighted to know you had a wonderful experience at Sheraton Beijing Dongcheng Hotel and your satisfaction is the biggest recognition for our associates.
We all look forward to your return so that we can create another memorable experience with you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I am more of a Marriott person so I don't stay with SPG a lot. But I am very impressed by this hotel. The location is close to the airport enough to avoid a lot of traffic, but still in the main city area (east area). The hotel is new and clean, the rooms are big and nicely decorated. One good thing about this one is there is a big mall right next to it so it is convenient to shop, watch movie and enjoy good food. I stayed there for only once but I will consider to come back if there is a chance.

Stayed June 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton Dongch... B, Hotel Management Team at Sheraton Beijing Dongcheng Hotel, responded to this review, 3 weeks ago
Dear reviewer,
Thank you for taking time to post such a wonderful review on Tripadvisor.
With a passion for delighting our guests, it is always pleasing to hear of such an enjoyable experience. We are happy to learn that our facilities and services added to your comfort.
We certainly look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bolton, United Kingdom
Top Contributor
127 reviews 127 reviews
30 hotel reviews
Reviews in 34 cities Reviews in 34 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed June 7, 2014

We stayed here for a business trip and bear in mind we didn't want to leave the hotel very much due to the smog and traffic. Therefore we needed a hotel that was comfortable and spacious, with restaurants and some shops nearby. The hotel had many restaurants. Our favourite was the Feast restaurant which serves a hotpot that you cook yourself. The service in this restaurant, in the bar and in the club lounge for breakfast and dinner was absolutely excellent. We stayed on the club floors and the rooms were really nice and spacious with plenty of water supplied and plenty of toiletries. The maids called twice a day to clean and tidy the room. The staff in the club lounge were very polite and friendly including the chefs behind the counter. Really the only negative comments I could give about the hotel is that it was nowhere near a subway station, so it was a long walk, it was also not in walking distance to any really decent attractions. The majority of the food in the club lounge was really nice, except the hot plate food could have done with being hotter. Those negative points however are just things that could be improved to make it closer to perfect and the hotel still deserved an excellent rating from me. I have stayed in the Westin Financial Street in Beijing in the past too, which was equally as good.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton Dongch... B, Hotel Management Team at Sheraton Beijing Dongcheng Hotel, responded to this review, 4 weeks ago
Dear reviewer, Thank you for staying with us and posting your recommendation here on TripAdvisor.
We are more than pleased to hear that our hotel rooms, facilities and services could assist in your comforting experience and leave you with good impressions.
Our hotel is dedicated to delivering warm and comforting services to all the guests around the world.
We certainly look forward to welcoming you back very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton Beijing Dongcheng Hotel

Address: Southeast of Anzhen Bridge, 36 North Third Ring Road East,Dongcheng District, Beijing 100013, China
Location: China > Beijing > Anzhen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #57 of 5,111 hotels in Beijing
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Beijing Dongcheng Hotel 5*
Official Description (provided by the hotel):
The Sheraton Beijing Dongcheng Hotel is conveniently located on Beijing’s north Third Ring Road, in the heart of the city’s transportation network. Just 20 minutes from Beijing Capital International Airport (PEK), we have easy access to major attractions such as the Olympic Stadium, Tiananmen Square, Financial Street, the Forbidden City, and the Great Wall.Our 441 contemporary guest rooms and suites range from 43 to 240 square meters. In addition to the celebrated “ahhh” of the plush Sheraton Sweet Sleeper™ Bed, you’ll also enjoy a 42” LCD Flat Screen Television, High Speed Internet Access, and a separate bath and shower.During your stay, share a meal in one of our four restaurants—featuring Chinese, Japanese, Italian, and all-day dining—or get a refreshing drink in our Lobby Lounge. Relax with a massage at the Shine Spa for Sheraton, take a dip in our indoor heated swimming pool, or work out in our modern fitness center. And you can easily stay connected to home and the office with wired and wireless High Speed Internet Access in your guest room, the business center, or meeting rooms.Let us bring your vision of a grand meeting or lively social event to life in our 13 functions spaces, totaling more than 2,400 square meters. State-of-the-art audiovisual facilities are available, as are experienced event and catering specialists. ... more   less 
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