We spent 7 nights at The Orchid in June 2013, and we were pleased with the accommodations and were thoroughly delighted with the staff. Our room was small, but comfortable; however, it would have been a bit cramped, if we had spent a lot of time in the room. Larger rooms are available, and we will try to stay in a larger room on our next visit to Beijing.
The staff was excellent--friendly, courteous, and extremely helpful--from email information prior to our arrival through our entire stay. There was no hesitancy (or charge) for arranging for tickets to an acrobatic show (which we also recommend), travel tickets (train), and dinner reservations. Each time we had a question about where to go or how to get there, the staff was able to provide the information we needed (including transportation when necessary). Also, we had a problem with one of our credit cards, and the staff was instrumental in helping us to resolve that situation.
Breakfast on the roof at The Orchid was a great way to start the day, and drinks on the roof were a great way to end the day.
We found that the hotel's location in the Hutong was convenient to several sights and to the subway for reaching other parts of the city. "Living" in the hutong provided a great way to see an important part of Beijing.
In the "for what it is worth" category, we are from the US and are in our mid-sixties. We were visiting our son, who lives in Beijing and teaches at an international school there.
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