We arrived at 10P and were greet by a smiling staff and Tim W. the general manager. This began the realization that we would be enjoying a special place. Never before were we greeted by a hotel GM. He continued to check if all was well and offered any needed assistance to make our stay perfect. When we entered our room, we were breathless with the layout and decor. It was grand to not have a high rise experence. The gardens and courtyard layout of rooms were a much better experience. Every restaurant was excellent. Always happy with our dining and wait staff. We have become advocates of staying at Summer Palace and its sister property, Amanfayun. If you go to Beijing, Aman at Summer Palace, is the only choice.