Stay here often on business. Hotel is very new with state of the art facilities. Staff is very well good and quite responsive, especially when compared with other chinese hotels. As compared to the park Hyatt, which is also an excellent choice, the china summit wing is newer and closer to offices in the china world complex. It does not have a club in the same caliber as Xiu in the park Hyatt and also not as easy to get a taxi. Water pressure in the bathrooms of the summit wing also could be higher. Gym has great cardio equipment but the weights leave a bit to be desired.

Stayed on a business floor and was delighted with the check in. A staff member met me at the door, escorted me to my room & completed all the registration at the desk in my room.
The check out was just as easy.
Clean, quiet, efficient, friendly staff, great amenities, terrific views & a choice a outstanding restaurants.

Ten years ago, mainland hotels caught up with their equivalents in HK/Sing in terms of 'hardware'; however, the 'software' (service) still left much to be desired. Now, with the likes of China World Summit Wing, Park Hyatt, they have almost caught up...staff very eager to please. Should change the name - impossible to remember and confusing, as there is a Summit World hotel in same neighhbourhood (same Shangri-La group).

We visited the China World Summit Wing just a few months after it had opened in 2010, and just about everything went wrong. For a high-end hotel in a high-end chain, it was clearly not ready for prime time.

We returned for two nights in October, 2012. What a change! The facility itself was flawless, but most importantly the service was now at a very high standard. I had arranged for an airport pick-up and I was met at the jetway by a pleasant fellow who guided me through immigration and led me to the waiting Mercedes. A nice cool towel and cold orange juice awaited me in the back seat and the trip to the hotel, despite some slow traffic, was effortless. I was met at the hotel entrance and taken directly up to the suite. (The new electronic/iPad-like check in is very cool!) Everything was in order.

Throughout the two-day stay everything worked and the staff always responded to any requests with a smile and a can-do attitude. Room service was excellent, and there's a wide selection for breakfast. I should also mention that the beds are the most comfortable I've ever experienced in a hotel.

All-in-all, this second experience was like staying at a completely different hotel from our visit two years ago. From this visit, I'd say that the China World Summit Wing is now clearly up to the standard of an elite Shanghai-La Hotel.