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“Fantastic value layover” 4 of 5 stars
Review of Ibis Beijing Capital Airport

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Ibis Beijing Capital Airport
3.0 of 5 Hotel   |   No.2 Tianzhu Middle Street, Tianzhu Town, Shunyi District, Beijing 101312, China (Beijing Capital International Airport)   |  
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Hotel amenities
Ranked #838 of 5,422 Hotels in Beijing
Worcester, United Kingdom
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
“Fantastic value layover”
4 of 5 stars Reviewed December 18, 2013

Located a short distance away but easily accessible by means of the shuttle bus.
Very similar standard to European Ibis.
There is a good chinese restaurant over the road.
Call the staff on arrival for the shuttle and book your return shuttle while checking in. Great value for a bed for a layover with free transport, cost us less than GBP £40 so delighted.
Would use again.

Stayed September 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
7102gm, General Manager at Ibis Beijing Capital Airport, responded to this review, December 20, 2013
Dear Flyingflame,

Season's greeting from Ibis Beijing Capital Airport!

Thank you stay with us and kind share your experience with all of us. Your positive comments encouraged me and my team quitely.

At Ibis, we strive to provide a superior service experience for every customer, your satisfaction is the most important value.

We will continuously developing our service quality and focus on guest's needs, delivery effecient, humanized assistance to our customer.

Thank you again for your time to give us your experience, we hope we could have the opportunity to serve you inthe nearly future.


Merry Christmas!

Wilson gao
General Manager
Ibis Beijing Capital Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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232 reviews from our community

Traveler rating
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    94
    35
    26
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
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English first
Tokyo, Japan
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 14, 2013

Stayed as transit hotel. Hotel itself is an OK level, wired internet connection avialable. They provided us a shuttle bus to the airport but it was 50 RMB. Taxi driver is not understanding English and even the name of the hotel "IBIS" they don't. You can choose non-smoking room. The only reason you choose this hotel is price.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
7102gm, Manager at Ibis Beijing Capital Airport, responded to this review, November 17, 2013
Dear GOKUMA,

Thank you for stay with us and take your time to share your experience with us.
At Ibis, we strive to provide a superior service experience for every customer, we care about
your comments since it may an opportunity to improve our services.
For the transportation, we could not afford to 24h service, so we planned personal service with reasonable charge for such needs.
We always appreciate our guests who could contact with us, communication leads us better the service. Therefore, your feedback is very important to us, we will keeping value added our "PRICE".

I hope we could serve you agian in the future.

Sincerely,

Hotel management team
Ibis Beijing Capital Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brunei
Senior Contributor
31 reviews 31 reviews
26 hotel reviews
Reviews in 21 cities Reviews in 21 cities
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed October 30, 2013

Arrrive beijing midnight 1am, the hotel concierge offer RMB150 for one way airport transfer because airport shuttle run till 12am. The price is slightly expensive but due to our large and many luggages, we accepted the offer. The ride is about 10mins, not far from the airport.

SInce the hotel is mainly for transit passengers, been expecting the limited hotel room amenities.

However, I would like to highlighted the quality of the breakfast. Each adult pay CNY30 (SGD6) for buffet breakfast. OH please.. dont waste the money.. the foods is inedible and choices very limited. So be patient and eat in the airport.

Dont even bother to take picture of the hotel.

  • Stayed October 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
7102gm, General Manager at Ibis Beijing Capital Airport, responded to this review, November 8, 2013
Dear Babybun,

Thank you for taking the time to tell us your experience at the Ibis Beijing Capital Airport.
I have shared your comments with our team. I am sure that this feedback showed us what we should do better as soon as possible to continuously improve the quality of our services.

At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to fix the issues pointed.

We appreciate you sharing your concerns, and it is our hope that we will be given an opportunity to better serve you in the near future.

Sincerely,

Hotel Management Team
Ibis Beijing Capital Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed October 30, 2013

To sum it up: basic accomodations but close to airport. No glamour but suits the purpose.

Pluses:
- Hotel management did respond to our email re shuttle service and directed us to the VIP Airport Services desk at terminal 2 to make a call for the shuttle since we didn't have a phone. This solved any language barrier too.
- Directions were clear (in English) and we were able to find where we needed to go.
- Upon calling, we were told that the shuttle would arrive in 15 minutes and it did. You wait at exit door 11 and a person will head over carrying an IBIS Sign looking for you. He will then guide you to the parking garage where they are able to stop.
- Trip to hotel was about 10 minutes - took some back route bypassing all of the traffic on the airport expressway.
- Shuttle to the airport does drop off at terminal 3 - first stop. They are unable to pick-up at terminal 3 due to some constraints by the government or airport as I understand it.
- We booked shuttle upon arrival and got wake-up call in time. Shuttle was on time.
- Room itself was clean. Lobby was clean.


Minuses:
- No real restaurant or snack bar at hotel. Best they could do was instant noodles - not appealing after a long day of travelling.
- Bathroom had a strong odour like sewer gas - may have just been our room or a problem. We turned the fan on hoping that it would clear up and closed the bathroom door. Didn't ask for a room change as we were tired and it was ok with door closed.

If you are in search of food, we did find a hot pot restaurant nearby thanks to another guest who was able to converse with the management. They guided us out the back door of the hotel and across a lane/road. The restaurant has three horses in the logo. There is a Massage sign beside it. Will upload a picture so you can recognize and perhaps ask for guidance. Understand that there is another nearby restaurant of poor quality and poor cleanliness. The hot pot place was fine - very little English but using BAA BAA vs MOO MOO we were able to tell what kind of meat we were getting.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
7102gm, General Manager at Ibis Beijing Capital Airport, responded to this review, November 8, 2013
Dear YVR Tripper,

Thank you for taking the time to tell us your experience at the Ibis Beijing Capital Airport.
I shanll thank you personally for your kind understanding and explained lot for us, it more close to the reality we are.

At Ibis, we strive to provide a superior service experience for every customer, actually we are doing so. Airport terminal 3 pick up, we will start it soon since many guest reflected; about the restaurant, one new restaurant will be relaunched soon, it located in our hotel building, it may easier for our guest although it dose not run by hotel,etc.

We appreciate you sharing your concerns, and it is our hope that we will be given an opportunity to better serve you and all of our guest in the future.

Sincerely,

Wilson Gao
General Manager
Ibis Beijing Capital Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed October 29, 2013 via mobile

I had emailed ibis 3 times regarding my airport transfer at 10pm at night. The response was a phone number to contact. On arriving I tried twice to call where the first occasion the phone rang out, followed by the second where the operator did not understand English.

On the taxi ride, he could not find the hotel, leaving myself at another hotel, where the staff were kind enough to phone ibis hotel. The staff were not helpful at all, and I was told to find my own way there.

The staff spoke little to no English.

I would not recommend anybody to stay here.

  • Stayed October 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
7102gm, General Manager at Ibis Beijing Capital Airport, responded to this review, November 7, 2013
Dear Sarahs TravelNote,

I am awfully sorry about the experience you have met, actually I was shocked.

At Ibis, we strive to provide a superior service experience for every customer, therefore, I will share your commnets to my team to see what happenned. After that, I shall personally apologize to you and find the way out to retrive your confidence of Ibis &Accor.

I hope you could read this response and agree with my attitude. If it was possible, please write to me at: h7102-gm@accor.com our mail address, for further communication.

Sincerely,

Wilson Gao
General Manager
Ibis Beijing Capital Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Beijing Capital Airport

Address: No.2 Tianzhu Middle Street, Tianzhu Town, Shunyi District, Beijing 101312, China
Phone Number:
Location: China > Beijing Region > Beijing > Beijing Capital International Airport
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Wheelchair access Airport Transportation
Hotel Style:
Ranked #838 of 5,422 Hotels in Beijing
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Beijing Capital Airport 3*
Number of rooms: 167
Official Description (provided by the hotel):
Ibis Beijing Capital Airport have 167 modern, comfortable and clean rooms, which is with speed internet access as free of charge, meanwhile, wireless board band are available in public area. 24 hours snack service will bring unlimited enjoyable time to client ... more   less 
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Also Known As:
Ibis Beijing Capital Airport Hotel Beijing

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