We were staying at the St Regis and staff from there called and made a reservation for us however when we arrived they claimed they had no knowledge of this gave us a number and said it would be a short wait. After all the hype we thought why not and settled to have a cocktail watching the duck ovens. First shock was being asked to pay for our drinks when they arrived - I asked if we could add it to the bill but apparently not - it later became apparent that this is because lots of people leave before ever getting a table - anyway as we were in China we were like OK and paid. Some other Eurpoean tourists arrived maybe 20 minutes later and they refused to pay for their drinks and demanded to speak to the manager and all of a sudden they are being seated. Basically when I queried this it was just a lot of sorries but seemed to be if you complain you get seated so I did and low and behold we were seated.
Ordered a variety of food including the duck and in honesty they were all fine but not exceptional and as has been mentioned before the duck is quite greasy and the special pancakes are not as good as elsewhere.
The main issue was a large group of chinese customers were having a drinking competition and one of the party threw up over the table and then fell asleep in his own vomit. His party continued their meal around him and he was not asked to leave. They merely cleaned the floor around him which is nothing short of disgraceful.
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