I have stayed at this hotel a large number of times since it opened. I have in the past given it glowing rankings as one of the best airport hotels in the world. As a Diamond member of Hilton, I have got excellent service and have had great experiences at this hotel. Unfortunately, it has had tremendous turnover and for the next six months as the staff are trained many aspects of the experience visitors may have will be bumpy - on my recent stay, this involved being given a room someone else was sleeping in (this also happened to someone else in my group), two cancelled guaranteed reservations, difficulty getting through to the front desk, slow check-out, etc., etc. The hotel is in a great place and it has wonderful rooms. However many aspects of being a good airport hotel go beyond the physical and include people and service and this hotel is now acting as closer to a 3 star than a 5 star. I was so frustrated by check out and the complexity of it (when people are new at things, they are slower and things go wrong) and I missed the shuttle bus (even though I was promised at check out it would wait for me and I ended up being on time for it) that I took my 70 kg of luggage and dragged it across the grass to walk to the airport instead of continuing to deal with the hotel's deteriorating service. Look, the Langham is roughly comparable to the Hilton and it may well be and probaby is a better choice for the next six months until the management issues at the Hilton are sorted out. The issues are so significant than even taxi drivers I was talking to were aware of them. I really hope this hotel gets its act together again.