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“Tripadvisor ranking of hotel no longer accurate” 3 of 5 stars
Review of Hilton Beijing Capital Airport

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Hilton Beijing Capital Airport
5.0 of 5 Hotel   |   1 Sanjing Road, Beijing Capital International Airport, Beijing 100621, China (Beijing Capital International Airport)   |  
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Ranked #26 of 5,311 hotels in Beijing
Top Contributor
112 reviews 112 reviews
76 hotel reviews
Reviews in 60 cities Reviews in 60 cities
96 helpful votes 96 helpful votes
“Tripadvisor ranking of hotel no longer accurate”
3 of 5 stars Reviewed September 20, 2013

I have stayed at this hotel a large number of times since it opened. I have in the past given it glowing rankings as one of the best airport hotels in the world. As a Diamond member of Hilton, I have got excellent service and have had great experiences at this hotel. Unfortunately, it has had tremendous turnover and for the next six months as the staff are trained many aspects of the experience visitors may have will be bumpy - on my recent stay, this involved being given a room someone else was sleeping in (this also happened to someone else in my group), two cancelled guaranteed reservations, difficulty getting through to the front desk, slow check-out, etc., etc. The hotel is in a great place and it has wonderful rooms. However many aspects of being a good airport hotel go beyond the physical and include people and service and this hotel is now acting as closer to a 3 star than a 5 star. I was so frustrated by check out and the complexity of it (when people are new at things, they are slower and things go wrong) and I missed the shuttle bus (even though I was promised at check out it would wait for me and I ended up being on time for it) that I took my 70 kg of luggage and dragged it across the grass to walk to the airport instead of continuing to deal with the hotel's deteriorating service. Look, the Langham is roughly comparable to the Hilton and it may well be and probaby is a better choice for the next six months until the management issues at the Hilton are sorted out. The issues are so significant than even taxi drivers I was talking to were aware of them. I really hope this hotel gets its act together again.

Stayed September 2013, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed September 15, 2013 via mobile

Stayed many times and consistent excellent service,rooms and facilities,superb buffet and reasonable prices.Much the best Beijing airport hotel with excellent shuttle bus service but T3 is lacking distance ,5 mins .Far superior to the Crowne Plaza which having stayed recently on this trip is to be avoided.

Stayed September 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Top Contributor
85 reviews 85 reviews
42 hotel reviews
Reviews in 44 cities Reviews in 44 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed September 6, 2013

Arrived at 05.30am and early check- in was not a problem. Rooms are great and gym and pool open that early and great equipment, if limited English channels on the equipment's tv!
Breakfast buffet was very good. Shuttle bus runs on time!

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth, United States
1 review
5 of 5 stars Reviewed August 30, 2013

This is one of the best Hilton and best hotels I ever stayed for business. Top class employees and great facilities. Also very convenient to comute from the hotel to airport. They have a great gym facilities and excellent Spa. Also great restaurant options. The food cost could be improved, but of very high quality.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redmond, Washington
Top Contributor
62 reviews 62 reviews
31 hotel reviews
Reviews in 34 cities Reviews in 34 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed August 29, 2013

My two daughters and I flew in to Beijing from Seattle via Delta with the flight arriving at 11PM. My wife had already been in China for a couple weeks before us, so she was able to check in at the hotel and meet us at the airport using the airport shuttle. She had the shuttle wait for us, so we got right on which was appreciated after such a long flight.


As Delta flies out of Terminal 2, the drive to the hotel was a little longer than what it would be from Terminal 3 (you can actually see this terminal from the hotel). It took about 10 minutes to get from Terminal 2 to the hotel. It was very easy to find the shuttle, right outside of door 3.


No issues with the front desk as my wife had already checked in, the kids and I gave our passports to the front desk for them to photocopy. Took about 2 minutes, and then we were off to our room.

The lobby itself is huge with a bar/sitting area in the middle. It’s almost too big, not very inviting as it’s big, cold and impersonal. On the bright side, lots of room for the kids to run around, and it would never feel hectic or chaotic due to all the space.

I immediately noticed the size of the hallways. Really the biggest I’ve ever seen, both wide and tall, and you could probably drive a small car through them.

Carrying through the theme of bigger is better, the room had the highest hotel room ceilings I’ve experienced, it made the room seem bigger than what it was which had a nice effect. The room was perfect in every way – we asked for two beds as we have four people in our family. Since our kids are still on the small side (7 & 10), we had ample room in each bed to sleep without having to get a rollaway. The bathroom is broken up into 3 sections – toilet, shower and sink/tub. The nice thing is that you can have 3 people doing 3 different things all in relative privacy. The room also had huge windows which provided a lot of natural light.

The hotel website talks about soundproofing and I can attest to the fact that what they say is true! We all had a restful night of sleep, and then the next day we watched airplane after airplane come in for landing outside our window, but the noise was minimal.


Very pricey, but without any viable options in walking distance, the hotel can afford to be expensive. My wife ate at Yue Shang and said the food was very good. We also had the breakfast buffet at 360 Casual Dining which had quite a variety of food, the staff was very friendly and attentive, but the cost was jaw dropping. $100 to feed a family of four, that is crazy expensive no matter where you live.

Swimming Pool

After breakfast we took the kids to the swimming pool, this is one of the best pools I’ve experienced in China without a doubt. It is a huge lap pool, the water was a decent temperature, and the changing rooms were very nice and included a steam room and hot tub. There was only one other swimmer with us for a short time, so we essentially had the pool to ourselves. The view of Terminal 3 is great, the pool is definitely one of the best features of this hotel.

Check Out

This was the low point of our stay and although the front desk clerks cannot be completely faulted, they could have helped me with the situation. There were two clerks and one line – I was standing there for 5 minutes or so when a woman ignored me waiting there and went to the desk and stood by a guy who was finishing up his checkout. Both the clerks looked up, saw me, saw her, and they knew she just walked past me. The guy checking out finished, and then the clerk proceeded to help the rude, inconsiderate woman who ignored the line. I have traveled to China many times, I understand that some people do not think they have to stand in lines as their time is more important than everyone else’s, so I proceeded to engage the woman in a discussion about her etiquette and her lack of manners. She said she was in a hurry, offered no apology, finished checking out, and walked off. I am a big boy and I can fight my own battles, but the clerk could have chosen to not serve her and instead point out I was there first. If people aren’t expected to queue up at the hotel, then put a sign saying “most rude and aggressive person will be served first,” and then let the guests take it from there.

Apart from the checkout experience and the expensive breakfast buffet, the positives outweighed the negatives. We liked staying at this hotel, and if we find ourselves arriving Beijing at night once again, we will definitely stay here.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wheaton, Illinois
Top Contributor
61 reviews 61 reviews
21 hotel reviews
Reviews in 33 cities Reviews in 33 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed August 29, 2013

The Hilton Beijing Capital Airport hotel provides excellent service in every area: rooms are spacious, clean and comfortable. The beds might be the most comfortable beds in Beijing. The fitness center has excellent equipment including treadmills and free weights. The dinner buffet is pricey but offers a wide assortment of culinary options including chinese food, indian curries, carved meats, fresh fruit and delectable bite-size desserts. The breakfast buffet is not as complete but still provides many healthy and enjoyable options for the asian and western palate. The staff are friendly and helpful and have excellent English. Wifi is available for free in the spacious lobby and near the business center. Wifi is available in your room for a fee. The only complaint I have is that I was assigned a room on the fifth floor directly under the treadmills at the fitness center. The thump-thump-thump of someone running on a treadmill at 5:00 AM roused me from a much needed sleep. But that was a small annoyance at what is otherwise a beautiful and excellently managed hotel.

Stayed August 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yokohama, Japan
Top Contributor
183 reviews 183 reviews
72 hotel reviews
Reviews in 56 cities Reviews in 56 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed August 18, 2013

Heard a lot about the terrible traffic conditon and got a reservation for the later arrival flight.24 hour shuttle bus was really convenient and it took only few minutes to arrive in the hotel.just feel hilton-like service in front desk,in my own room,everywhere.Pool view was awesome and saw the terminal 3 of beijing airport.It was not so easy to find entertainment venues around hotel.

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Beijing Capital Airport

Address: 1 Sanjing Road, Beijing Capital International Airport, Beijing 100621, China
Phone Number:
Location: China > Beijing Region > Beijing > Beijing Capital International Airport
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Spa Hotel in Beijing
#13 Business Hotel in Beijing
#19 Luxury Hotel in Beijing
#24 Romantic Hotel in Beijing
#35 Family Hotel in Beijing
#286 Best Value Hotel in Beijing
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Beijing Capital Airport 5*
Official Description (provided by the hotel):
Located just one minute away by 24-hour hotel free airport shuttle bus from both Terminal 3 and the Airport Rail Link that provides 28-minute access to the city centre, the Hilton Beijing Capital Airport is just 10 minutes away from the new China International Exhibition Centre, and all the major tourist attractions are less than 40 minutes away. This stylish departure from typical airport hotels offers five-star comforts for business travellers, people in transit and tourists alike. ... more   less 
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Also Known As:
Hilton Beijing Capital Airport Hotel Beijing

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