My two daughters and I flew in to Beijing from Seattle via Delta with the flight arriving at 11PM. My wife had already been in China for a couple weeks before us, so she was able to check in at the hotel and meet us at the airport using the airport shuttle. She had the shuttle wait for us, so we got right on which was appreciated after such a long flight.
As Delta flies out of Terminal 2, the drive to the hotel was a little longer than what it would be from Terminal 3 (you can actually see this terminal from the hotel). It took about 10 minutes to get from Terminal 2 to the hotel. It was very easy to find the shuttle, right outside of door 3.
No issues with the front desk as my wife had already checked in, the kids and I gave our passports to the front desk for them to photocopy. Took about 2 minutes, and then we were off to our room.
The lobby itself is huge with a bar/sitting area in the middle. It’s almost too big, not very inviting as it’s big, cold and impersonal. On the bright side, lots of room for the kids to run around, and it would never feel hectic or chaotic due to all the space.
I immediately noticed the size of the hallways. Really the biggest I’ve ever seen, both wide and tall, and you could probably drive a small car through them.
Carrying through the theme of bigger is better, the room had the highest hotel room ceilings I’ve experienced, it made the room seem bigger than what it was which had a nice effect. The room was perfect in every way – we asked for two beds as we have four people in our family. Since our kids are still on the small side (7 & 10), we had ample room in each bed to sleep without having to get a rollaway. The bathroom is broken up into 3 sections – toilet, shower and sink/tub. The nice thing is that you can have 3 people doing 3 different things all in relative privacy. The room also had huge windows which provided a lot of natural light.
The hotel website talks about soundproofing and I can attest to the fact that what they say is true! We all had a restful night of sleep, and then the next day we watched airplane after airplane come in for landing outside our window, but the noise was minimal.
Very pricey, but without any viable options in walking distance, the hotel can afford to be expensive. My wife ate at Yue Shang and said the food was very good. We also had the breakfast buffet at 360 Casual Dining which had quite a variety of food, the staff was very friendly and attentive, but the cost was jaw dropping. $100 to feed a family of four, that is crazy expensive no matter where you live.
After breakfast we took the kids to the swimming pool, this is one of the best pools I’ve experienced in China without a doubt. It is a huge lap pool, the water was a decent temperature, and the changing rooms were very nice and included a steam room and hot tub. There was only one other swimmer with us for a short time, so we essentially had the pool to ourselves. The view of Terminal 3 is great, the pool is definitely one of the best features of this hotel.
This was the low point of our stay and although the front desk clerks cannot be completely faulted, they could have helped me with the situation. There were two clerks and one line – I was standing there for 5 minutes or so when a woman ignored me waiting there and went to the desk and stood by a guy who was finishing up his checkout. Both the clerks looked up, saw me, saw her, and they knew she just walked past me. The guy checking out finished, and then the clerk proceeded to help the rude, inconsiderate woman who ignored the line. I have traveled to China many times, I understand that some people do not think they have to stand in lines as their time is more important than everyone else’s, so I proceeded to engage the woman in a discussion about her etiquette and her lack of manners. She said she was in a hurry, offered no apology, finished checking out, and walked off. I am a big boy and I can fight my own battles, but the clerk could have chosen to not serve her and instead point out I was there first. If people aren’t expected to queue up at the hotel, then put a sign saying “most rude and aggressive person will be served first,” and then let the guests take it from there.
Apart from the checkout experience and the expensive breakfast buffet, the positives outweighed the negatives. We liked staying at this hotel, and if we find ourselves arriving Beijing at night once again, we will definitely stay here.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.