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“Super Satisfied and I haven't even been there!” 5 of 5 stars
Review of Hilton Beijing Capital Airport

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Hilton Beijing Capital Airport
5.0 of 5 Hotel   |   1 Sanjing Road, Beijing Capital International Airport, Beijing 100621, China (Beijing Capital International Airport)   |  
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Ranked #25 of 5,311 hotels in Beijing
Honolulu, Hawaii
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“Super Satisfied and I haven't even been there!”
5 of 5 stars Reviewed June 6, 2013

I've traveled a lot. This hotel has far exceeded my expectations. We live in Hawaii, and I've been planning for my wife and 3 kids to spend the summer with my wife's parents in Urumqi. My wife would need to fly from Honolulu to Tokyo, 4 hour layover, then Tokyo to Beijing. Then, spend one night in Beijing and fly out the following day to Urumqi. I researched all the hotels near the Beijing airport and concluded that the best chance at finding some decent service would be from Hilton. I called Hilton's 1-800 number and was met with an unhelpful CSR who proceeded to tell me it was completely impossible for me to put my wife and 3 kids in one room at this Hilton. Our kids are aged 1, 4 and 7-- so it's not like we've gotten to the point where we would be comfortable putting the 4 and 7 year old in their own room, even if it's adjoining doors, it's a waste. Many people traveling to China with kids know about how Chinese hotels have these rules about 2 adults and 1 child being the max. Undaunted by the rude American CSR, I called the hotel directly and asked to speak to the front desk manager. I did live in China for 10 years, so I might have slipped between English and Mandarin, but their English was fine. The front desk manager was able to confirm my reservation in the Hilton system, 1 mom + 3 tykes. Next, I wanted someone from the hotel to meet my wife at the customs exit to help her with the bags (6 50lb bags + 3 backpacks). I was quoted RMB350 for a hotel car pick-up at the airport, roughly $50. I didn't hesitate, knowing she'd be arriving at roughly 2am Honolulu time and that she would really appreciate the help.

I spoke to my wife last night and she gleefully told me that the Hilton people were somehow at the baggage claim within the customs area of the airport, and they helped her get the bags off the carousel and proceeded to help her glide through customs-- none of the 6 bags were opened.

They helped her get back the next day. She never lifted a bag.

She was so happy. Happy wife equals happy husband.

Hilton, thank your for shining so brightly.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
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English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 2, 2013

I was there for one night. Got there around 10 PM from a long trip and once i got there it took atleast 30 mins check in. Got to my room and ordered room service and the person told me the food will take 45 mins to 1 hour as it is busy hour. Seriously busy hour at 23:30? Had no other option so i said ok and i will pay through another credit card. Got my food 1 hour later and when i was about to pay person said he had to take my card since he did not know i was paying by credit card another dissappointment.

The breakfast buffet is amazing plenty of options such as traditonal chinese food or western breakfast.

When I was checking out the receptionist doesnt seem to like her job. No smile, no hello, no good byes.

Definetely would not repeat.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
1 review
5 of 5 stars Reviewed May 30, 2013

Although I was only there one night in transit to Canada I was thoroughly impressed with the hotel, the staff, the room and the service that was delivered during my short stay. I would stay there again in a New York second when I travel back through Beijing and I would highly recommend this to any traveller whether for business or pleasure.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chandlers Ford
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 29, 2013

I stayed here just before flying home. Check in was too long but once I registered the experience was fantastic. I had the buffet - not something I normally do - and it was amazing. The choice and quality was excellent and the service was very good. The Executive Chef came and advised me. I really enjoyed it. The gym and pool looked good but I crashed out. The room was really nice, comfortable bed and good shower. Breakfast was very good. Check out was longer than it should have been, partially because I didn't follow the instructions I should have been given on check in but overall this was a great experience. Only 2 wishes - free Wifi and a shower next to the pool.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karlstad, Sweden
1 review
5 of 5 stars Reviewed May 28, 2013

Convenient location. Shuttle takes two minutes to Terminal 3. Only disadvantage was that there are people offering to help you find the shuttle to the hotel from the terminal who demand to be tipped. But those are not affiliated with Hilton, and they offend all visitors equally.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed May 26, 2013 via mobile

I travel to Beijing a lot and had the opportunity to stay at the Hilton Capital Airport due to an early flight. I normally stay at the Hilton Beijing, downtown, which has better facilities but this time I tried staying closer to the Airport. Great Hotel, excellent staff and all you expect, and more, from Hilton!!!!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed May 26, 2013

good size room and very clean, a few minutes away from Terminal 3, Shuttle service to terminals 2 and 3, Marvelous staff. separate shower, very quite. excellent breakfast. Just what a traveller needs after a 30 hour journey.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Beijing Capital Airport

Address: 1 Sanjing Road, Beijing Capital International Airport, Beijing 100621, China
Phone Number:
Location: China > Beijing Region > Beijing > Beijing Capital International Airport
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Spa Hotel in Beijing
#12 Business Hotel in Beijing
#18 Luxury Hotel in Beijing
#24 Romantic Hotel in Beijing
#34 Family Hotel in Beijing
#288 Best Value Hotel in Beijing
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Beijing Capital Airport 5*
Official Description (provided by the hotel):
Located just one minute away by 24-hour hotel free airport shuttle bus from both Terminal 3 and the Airport Rail Link that provides 28-minute access to the city centre, the Hilton Beijing Capital Airport is just 10 minutes away from the new China International Exhibition Centre, and all the major tourist attractions are less than 40 minutes away. This stylish departure from typical airport hotels offers five-star comforts for business travellers, people in transit and tourists alike. ... more   less 
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Also Known As:
Hilton Beijing Capital Airport Hotel Beijing

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