I have stayed at Fairmont Beijing many times since 2010, this time I was transit from SFO via PEK to TPE stayed only one night and leave the next day. Since I am a FPC member, check in and gold team knows exactly what I need in the room and at gold lounge. In room check in, they took my passport and said "we will do the rest, you relax a bit and see you in the lounge." My favorite white wine is on my preferred table and favorite finger food is there too! I was very impressed with Jessie, she is so detail oriented that I don't have to worry after I wrote her a note what she needs to do. I need to write some Chinese email and send some docs to a vendor, After 15 min or so, I received that email to vendor and copied me. I have never experienced this in any other hotel. If next time you travel to BJ, please try Fairmont Beijing you'll know!!