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“Great hotel” 5 of 5 stars
Review of Fairmont Beijing

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Fairmont Beijing
5.0 of 5 Hotel   |   No.8 Yong'an Dongli, Jianguo Menwai Main Street, Chaoyang District, Beijing 100022, China (Guomao)   |  
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Ranked #16 of 5,488 Hotels in Beijing
KY
Level Contributor
57 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Great hotel”
5 of 5 stars Reviewed February 4, 2013

Great 5 star hotel. A notch below Waldorf Astoria in Shanghai, but still a beautiful and incredible hotel. Wonderful amenities, great food and excellent service. The spa, fitness center and pool are amazing. Its best to be in the Fairmont Gold rooms, if at possible.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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854 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
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  • Chinese (Simplified) first
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English first
London, United Kingdom
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed February 3, 2013

High end luxury hotel, clean and comfortable with a superb (but very expensive) steak restaurant. However, the hotel is just lacking something in terms of character and ambience for couples on holiday and the location is not great in terms of walking to restaurants etc, but then again Beijing is not really suited to that anyway. Perhaps better for business travelers.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 3, 2013 via mobile

I spent 6 months in Beijing for business and stayed at the Fairmont for the entire time. It's been a great experience and staff are trying very hard to make everyone feel at home. It's no wonder the hotel was voted best in China - food is excellent (though pricy) at breakfast, the steak restaurant and also the lunar 8 in the basement.

In summary: If you have the choice stay here. You won't regret it.

Oh: and someone complained that coffee isn't "served" at breakfast but that guests have to get coffee / tea for themselves. Well, I guess that's not too untypical when you have a superb buffet breakfast. Having been there for so long I can only laugh that someone could judge the entire, marvellous hotel, based on how they get served coffee!

  • Stayed September 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blainville, Canada
Level Contributor
51 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed January 25, 2013

I am a platinum member of Fairmont and been at many Fairmont hotels across the world so I do know how to compare and review Fairmont hotels.

Arriving at the Fairmont by car we had a very poor welcome service level "A BIG Zero", 4 Fairmont guys outside talking and ignoring guests which we had to take our own bags inside while they chat it away. Even during the 4 days we were there they ignore and don't even know the platinum members or anyone but I did notice that they give more attention to Chinese guests.
At one point I was loss and talked to one of them and he just looked away and went and service a Chinese guest first. I would fire every single one of you if they would work for me.

We checked in 2 rooms and since I am the one who reserved and paid for both rooms I do expect billing in my name and not my guest. This took over 20mins at checkout to fix. A waste of time especially when I explain at start at check in.

Room was great and had a suite 1519 which was beautiful view with open blinds " wow type of view"

Maid service was great:

Room service was fast and great.

But what made this stay very pleasant and welcoming was a person named "Apple Fu" at the Lobby area which give close attention and always ready to guide us and make recommendations. If I can score a perfect 10 I would just because of Apple making it very special from start to end and even being there at checkout to assure the service at check out was done well and also our bags taking care of.

I wish and recommend that the Fairmont Beijing would use Apple a true example to the rest of the staff because her smile will make you day special. If it was not her I would rate a 1 or 2 star overall.

I loved the Room service staff and food was great and fast,

The maid service was quick, nice and always happy!

The reason I removed a star was because the lack of service from staff who does not know who you are or don't give a damn like the check in outside people.

Not happy with the "The Cut Restaurant which in my book is overprices and subpar" but was happy with Lunar 8. Was so-so with the Willow Spa but remember they are 5 times the price compare to other massage places in China and you paying North American Prices here.

Not far away from The silk market which you can shop until you do and bargain them down to 1/10th of their asking price.

Overall a Beautiful hotel, beautiful rooms, perfect location and a great staff member Named "Apple"

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chandigarh, India
Level Contributor
41 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed January 21, 2013 via mobile

Stayed for 2 nights and the hotel was very classy. The rooms are spacious and the bathrooms especially are also impressive. Breakfast needs more improvement the spread is weak. I was very impressed while checking out the staff dealing was something I had never seen in hotels.

  • Stayed July 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NY
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed January 20, 2013

I must say that I had a very different experience that many of the other TA contributors. This is not a 5-star hotel - it is not built like one nor is it operated like one. The location is not ideal - not close to anything important or on a main road. The lobby is small and relatively dark - only 8 chairs to sit down on. The elevators are slow. The overall layout is unusual. It's just not built like a fine hotel. Operationally, things don't always work well here. The service is OK - but nothing special. When I checked in, the toilet in my room did not work - and it took them 20 minutes to figure out that they needed to move me into another room. The room was clean - but not the same level of cleanliness that I experience at a Four Seasons or Ritz Carlton. Food in the club on the 20th floor was mediocre. Yes, I was in a Junior Suite on the Gold Level - but that just didn't make at any nicer. Think twice before you book - there are a lot of nicer hotels in Beijing.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed January 20, 2013

I LOVE the rooms here! Beautiful bathroom and very nice amenities. It was our honeymoon and we have received roses and chocolates in the room! That was a very nice touch. I loved the TV in the bathroom and the amazing toilet with buttons attached (haha). The shower and bathroom were also very nice.

The rooms are very well maintained and cleaned. The service here was also excellent. The concierge was amazing. He had helped us with many things and told us some history of Beijing.

The front desk manager Xavier was extremely helpful and remembers us every time we walk by the lobby.

The pool was very nice but I think there was too much clorine there because my skin hurts after I swam. This is the only complain I have.

We thoroughly enjoyed our stay there. I highly recommend this hotel. The location is also very good, close to subway and the Silk Market. It was a really fun trip.

Room Tip: Both our room and our inlaw's room were fantastic.
See more room tips
  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairmont Beijing

Address: No.8 Yong'an Dongli, Jianguo Menwai Main Street, Chaoyang District, Beijing 100022, China
Location: China > Beijing Region > Beijing > Guomao
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Beijing
#9 Business Hotel in Beijing
#11 Romantic Hotel in Beijing
#13 Luxury Hotel in Beijing
#220 Best Value Hotel in Beijing
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont Beijing 5*
Number of rooms: 222
Official Description (provided by the hotel):
Exceptional accommodations and service in an ideal Central Business District (CBD) location await you at Fairmont Beijing, China - voted #1 hotel in China on TripAdvisor in 2012. Stunning architecture and interior design reflects traditional and contemporary Chinese styles. Savor the ultimate dining experiences in our award-winning restaurants, keep fit on the road in our state-of-the-art gym and pool, then relax and indulge in our Willow Stream Spa.Please visit the TripAdvisor homes our hotel restaurants, The Cut and Lunar 8! ... more   less 
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Also Known As:
Fairmont Beijing Hotel Beijing

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