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“One star on service” 1 of 5 stars
Review of Novotel Beijing Sanyuan

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Novotel Beijing Sanyuan
4.0 of 5 Hotel   |   Tower 18, No. 5 Shuguang Xili, Chaoyang District | Subway SanyuanQiao Station Exit D, Beijing 100028, China (China International Exhibition Centre)   |  
Hotel amenities
Ranked #330 of 5,423 Hotels in Beijing
Chicago, Illinois
1 review
“One star on service”
1 of 5 stars Reviewed February 9, 2013

I booked two nights in December 2012 but was not able to make the trip when I arrived at O'Hare Airport in Chicago because my China visa was expired. I called the same day to the hotel to cancel the reservation. The hotel told me that I should call Agoda, the travel company, to cancel it. When I called Agoda, the lady told me it was the hotel that handled this.

Agoda refused to refund with justified reason. I booked the hotel online, there was no terms or conditions that I could not cancel or get refund until after I made the booking when they sent a confirmation in email with the statement of no refund.

I made a lot of trips in China in the past couple of years by booking via Ctrip and other travel agencies, never had problem cancelling or changing dates. I lost $240 to Agoda this time. I will never ever to book with Agoda again ...

  • Stayed December 2012, traveled on business
    • 1 of 5 stars Service
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499 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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graz
1 review
5 of 5 stars Reviewed February 3, 2013

Excellent hotel, only it seems to be difficulty for the taxi driver to reach it even if already can see it from the Highway. Breakfast could be improved - rest was great

Excellent hotel, only it seems to be difficulty for the taxi driver to reach it even if already can see it from the Highway. Breakfast could be improved - rest was great

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Barcelona, Spain
Top Contributor
58 reviews 58 reviews
29 hotel reviews
Reviews in 32 cities Reviews in 32 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed January 22, 2013

I stayed there for business.

Rooms are OK (Novotel standard), location is good (near the airport, just next to Sanyuanqian subway and airport train station), it's not in the city center so we saved a lot of time in traffic jams, hotel is clean and not noisy

It's great as a business hotel

If you go to Beijing as a tourist though, it's too far from city center and the main attractions. It's much better to go to Novotel near Tiananmen square

Room Tip: I always take a high room in China to minimize noises
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Hoersholm, Denmark
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 27, 2012

The hotel is located next to the Sanyuanqian subway station and the express train to Beijing international airport terminal 3. It is convenient to take the Airport express trais rather than a taxi. The standard hotel room is big enough but the bed is very hard and leaves a bad impression. The bathroomand is equiped with a large shower. The breakfast is below avarage but in winter time you need a coat if you don't want to frezz. The fitness center is good, with different types of fitness equipment, several bycycles and 3 running machines.The staff is friendly and helpsome. If the an upgrade to a better room also provides a better bed is it recommedable.

Room Tip: If the an upgrade to a better room also provides a better bed is it recommedable.
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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SophiaZhang2010, Manager at Novotel Beijing Sanyuan, responded to this review, January 9, 2013
Dear guest,
Thank you very much for your comment; it is valuable for us to improve our service.
Our beds are orthopedic created by Simons, the world leaders in matrasses and bedding. We understand your preference in having softer bedding and advise you not to hesitate to ask our teams for a soft liner to make the bedding softer.
It is true that Beijing weather got colder reaching the -14 Degrees C and our maintenance teams have added sufficient heating to warm up the restaurant for a better comfort of our clientele.
Many thanks again for your comment. You are welcome to coming back to our hotel again. Let us Know so that we arrange for a softer bed for you.
Best Regards,
Sophia Zhang
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Hong Kong
1 review
3 of 5 stars Reviewed December 10, 2012

There are not much shopping place nor restaurants around the hotel, it would be better if they provide more variety of food and more water for the guest. The internet connection is pretty slow and hoping it would improve more.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SophiaZhang2010, Manager at Novotel Beijing Sanyuan, responded to this review, December 13, 2012
Dear Valuable guest,

Thank you for your comments and for the time spent in writing these valuable information. It helps us in improving our service and facilities.
First of all, as for the shopping place and the nearby restaurants , you should not have noticed Phoenix Gallery shopping mall behind our property and 2 minutes’ walk from the hotel .The Galleria opened in December 2011 provides our guests with a good variety of restaurants, shops and coffee shops as well as two shopping Marts offering different goods and food . Let me know for your next visit, I will be delighted to accompany you to there. As for the mineral water, we do provide two complementary bottles in each room as Beijing tap water is not drinkable. Regarding Internet connection, we provide a 20 MB broadcasting power which works quite well. We are moving ahead with a new power reaching the 50 MB so that our clients would benefit of a free powerful connection efficiently.
Please let me know when you are back in Beijing and I will be glad to take care of you personally to make of your stay an enjoyable one.
We are looking forward to welcoming you back to our hotel again.

Thanks & best Regards,
Sophia Zhang
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Beijing Sanyuan

Address: Tower 18, No. 5 Shuguang Xili, Chaoyang District | Subway SanyuanQiao Station Exit D, Beijing 100028, China
Location: China > Beijing Region > Beijing > China International Exhibition Centre
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#146 Luxury Hotel in Beijing
#224 Best Value Hotel in Beijing
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Beijing Sanyuan 4*
Number of rooms: 306
Official Description (provided by the hotel):
Novotel Beijing Sanyuan is located in the heart of the city, only 15 minutes from airport. The airport Express Train and Metro Line 10 are right in front of the hotel, it is easy to connect you everywhere in Beijing. The hotel is only few minutes from the Embassies district, Lufthansa shopping mall, silk market, and 3 Exhibition centers. The 306 rooms provide comfortable accommodations to Business & Leisure guests, offering complimentary internet access ensuring permanent connection. ... more   less 
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Also Known As:
Novotel Beijing
Beijing Novotel

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