I booked two nights in December 2012 but was not able to make the trip when I arrived at O'Hare Airport in Chicago because my China visa was expired. I called the same day to the hotel to cancel the reservation. The hotel told me that I should call Agoda, the travel company, to cancel it. When I called Agoda, the lady told me it was the hotel that handled this.
Agoda refused to refund with justified reason. I booked the hotel online, there was no terms or conditions that I could not cancel or get refund until after I made the booking when they sent a confirmation in email with the statement of no refund.
I made a lot of trips in China in the past couple of years by booking via Ctrip and other travel agencies, never had problem cancelling or changing dates. I lost $240 to Agoda this time. I will never ever to book with Agoda again ...
- Official Description (provided by the hotel):
- Novotel Beijing Sanyuan is located in the heart of the city, only 15 minutes from airport. The airport Express Train and Metro Line 10 are right in front of the hotel, it is easy to connect you everywhere in Beijing. The hotel is only few minutes from the Embassies district, Lufthansa shopping mall, silk market, and 3 Exhibition centers. The 306 rooms provide comfortable accommodations to Business & Leisure guests, offering complimentary internet access ensuring permanent connection. ... more less
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- Also Known As:
- Novotel Beijing
- Beijing Novotel