We spent a long weekend with friends in Beijing and stayed a few nights at the Hilton Wangfujing. Overall I was very impressed. The hotel is huge with sleek and trendy decor. Check in was quick and we were pleasantly surprised as we were upgraded to a slightly larger room.
Our room was HUGE but very cozy. There was a whole room inside our room that I didn't even discover until the following day! Enormous bathroom with a great shower, very comfortable bed (not too hard or too soft), a sitting area and a desk. On our last day in Beijing it snowed so we stayed in and just enjoyed the room before checking out.
We had the buffet breakfast each morning and loved it. Fresh juices, an omelet station, fruits, waffles, etc. It had a little bit of everything, all of which was delicious. Excellent, strong coffee as well, which was served in a french press that is replenished until you are ready to fly out of the room on a caffeine high. We had cocktails one night in the bar and they were perfect - strong and tasty!
Location was great - we could easily walk to the forbidden city, Tiananmen Square, etc.- and there are tons of malls/shops nearby. Getting a taxi from the hotel was always quick and very easy. All of the hotel staff were very friendly and helpful.
The only odd experience I had at the Hilton took place when I tried to use the pool. They have a lovely, large, heated pool that I was very much looking forward to swimming in. The first time I went to the pool (you have to check in at the spa desk) I was asked very politely to sign in, then I was asked if I had a swimming cap. This wasn't abnormal as most hotels I've stayed at in Asia have required you to wear a swimming cap, which they normally supply. However, when I said I didn't have one the front desk staff then told me I would need to purchase one. I asked if that was really necessary and if they had one I could use, to which they said no. So I said never mind, I won't use the pool. Then they suddenly had one I could borrow. The next day I went through the same process, being asked to buy a cap, then being allowed to borrow one. I didn't research this too closely but I don't recall seeing anything saying swimming caps were mandatory and you had to supply your own, nor have a I ever stayed at a hotel that tried to make me purchase one. Regardless, initially being told I could only use the pool if I purchased a swimming cap kind of put me off. Luckily, this was the only unpleasant experience I had at this hotel.
While getting a taxi from the hotel was easy, getting a taxi anywhere else in Beijing proved to be very difficult. The day we landed in Beijing we had booked a car service to take us from the airport to the Great Wall, then to the Hilton. This worked incredibly well as we avoided a lot of traffic, the car service was excellent and we had beautiful weather (we even saw some patches of clear blue sky!!). A friend had advised me that we should just book the car service for the entire weekend as they remain on call and, while expensive, you can use them as much or as little as you need. We decided against this as we figured we'd be doing a lot of walking and could easily flag down a taxi when needed. We were wrong.
For the rest of our time in Beijing we had freezing cold weather with steady, heavy ran that later turned into snow (it was so wet that I had to abandon my shoes halfway through the day and buy a new pair of shoes and socks at a massive shoe warehouse). Walking in this was unpleasant but we soon discovered we had no choice but to keep going as we were never once able to get a taxi even when stopping at hotels or other places where there would normally be a taxi rank. There are a number of illegal taxis in Beijing, which we made a point to avoid but even those were difficult to find. I don't know if this is normal or if it was just due to the weather but be prepared to walk, use the subway or hire a car service! The subway is hot and crowded but works well and is easy to use.
Despite the weather and our very tired, wet legs, we had a great time and would stay at the Hilton again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your very complete review of your experience at our hotel last month. Please accept my sincere apologies for the bathing cap issue. I have discussed this with my team to prevent such a situation from happening again. I was relieved to learn that despite this hiccup you enjoyed the hotel as well as Beijing. Yes, the availability of taxis in Beijing continues to be a head ache, expecially during inclement weather such as you experienced. You did well to avoid the illegal taxis. Besides being more expensive, they carry no insurance to cover their passengers in case of accidents. I hope you will visiti your friends in Beijing again, perhaps in a different season, and that you will consider us as your place to stay again. With kind regards, Marc de Beer
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.