This hotel is absolutely divine. Situated in the diplomatic district, Chongyang it is part of the Sanlitun complex, a collection of retail, office, residential and entertainment housed in low rise buildings. The layout works beautifully. The design of the Opposite House is one of its main selling points. The lobby is an art gallery of grand proportions (the Chinese really know how to use space to powerful effect) which rotates exhibitions. The staff are delightful and can’t do too much to help. We had an early check out for a 7.45am flight to Xian and they organised and timed everything perfectly – wake up call, breakfast in the room, confirming the flight (questionable because of snow) and the car service. I had booked a Studio 45 and was offered an upgrade to a larger room with breakfast on check in. This was a good choice. The room was stylish and incredibly relaxing. One end of the room was a huge window looking out onto the street through trees – my partner perched on the couch there to do his reading and writing and loved it. Being a bath fanatic, I made use of the wooden tub scented with supplied bath salts and bubble bath from their in house toiletry range (Ba Ha Li). The bath is enormous – ideal for two. The minibar is free – a feature of the Swire Hotels (there is a sister hotel Upper House in Hong Kong)My only gripe about the room is open slats at the top of the toilet door which mean you can hear everything in the toilet from the room consequently I ended up using the lobby toilet at times. The hotel is not cheap but on a global scale it is excellent value, it probably cost around 60% of what you’d pay for the same thing in another major city.
My gripes - even though the room was booked in my name with my credit card and paid for with the same card, we were mysteriously registered under my (male) travel companions name. Annoying when trying to charge restaurant bill to my room to be told the name is wrong. I booked a rate through the hotel's website which included triple miles on my membership (Qantas). I did not receive these miles and when I queried the hotel they said it could not be done due to an IT issue??