This is a great place to relax and to work. Internet in rooms with own router! is reliable and fast. Very stylish rooms and atmosphere in the hotel. The road is very small and therefore has no traffic. Very close to an impressive line of clubs and bars to go out during weekends.

The holiday didn't start well. Arrived at Beijing airport with the hotel driver and car absent. I travel to china a lot and i dread getting taxi's around unfamiliar areas. Tried calling the hotel, no one answered. Ended up tracking down our travel agent in Australia who also couldn't get through to the hotel. In the end after about US$30 in phone calls we gave up and we made our own way in. When we got to the hotel and explained that their driver never arrived, that we just spent a load of money trying to get hold of them, and no one was answering their phone. We got a limp apology and some shoulder shrugging.

We got to our room and immediately were disappointed as our 'none smoking' room stank of cigarettes ash. We had a word with the front desk, and were assured they would figure out something. eventually we were moved to another room on the same floor that also stank of cigarettes. Eventually I figured out that we were on the smoking floor and they were just moving us from one smoking room to the next and that smoke was also being circulated through the vents. After a couple of days we eventually managed to get off the smoking floor. All in all we wasted a lot of time. This should be a no brainer for hotel staff.

We had a lot of trouble with taxi's in Beijing and asked the hotel if there was any premium taxi / limo services we could use to get us about. They weren't of much help, and so we spent a lot of our time figuring our own solutions to common problems and asking the hotel to help implement them.

Overall I was quite disappointed with this 'trendy' hotel. Overall I feel we wasted a lot of time on trying to fix things that are among the core skillset of a hotel to handle for it's guests.

Individually the staff were very nice and some staff members did all they could to help, but generally I got the feeling that the hotel has too many inexperienced staff and the hotel completely lacks that slick experienced service you get at bigger hotels. The 'cool and trendy' nature of this boutique hotel doesn't make up for these short comings. I do note though that this hotel is less expensive then bigger, slicker hotels, but generally there is HUGE room for improvement.

We arranged for 10 people to stay at the hotel for a week during a polo tournament at the Tang Polo Club. These were international traveled businessmen who love to play polo.

They all raved about the hotel, friendly attentive service, great spacious rooms with great food and service in Scarlet's.

They have all requested to stay again next year.

Wow, I cannot speak more highly of this hotel. It was honestly one of the only things I liked about my trip to Beijing. The decor is just outstanding, plus the room size and amenities are the cherry on top. I had many interactions with the staff and they were extremely helpful as well.

My only negatives:
- A far walk to pretty much anything
- Wifi was slow
- No bathtub in 'good room'