I have stayed in Grand Millenium on all my business trips to Beijing. It's a fantastic hotel and a great location, I wrote this hotel a glowing review in Sept 2012. It was only on this recent trip that I realised that front desk staff are in need of hospitality training. They are not comfortable speaking in English, are not very friendly and don't look you in the eye. I requested for a non-smoking room and the hotel was out of rooms when I checked in at about midnight. The front desk staff who was checking me in told me only rooms on the smoking room floor were left, which I did not mind as I was so tired, but her tone of voice and lack of empathy was not very hospitable. She had a 'take it or leave it ' look on her face. When I checked out a few days later at 6 am, front desk staff again did not bother to ask if I needed a taxi to the airport and I was left to struggle my way out. That's my only grouse though, and I have to say that poor front desk service seems to be the norm in all hotels in China. Still, this is a great hotel.
- Official Description (provided by the hotel):
- Grand Millennium Beijing is located in the CBD and is part of the Millennium & Copthorne Hotel Group. This is premium 5-star deluxe hotel. Convenient transportation for leisure and business guest. We have 521 grand and spacious guestrooms and mulitple dining options offering a variety of cuisine. For relaxation you can enjoy live entertainment at Havana (house bar). All guests have complimentary access of the award-winning Oxygen Club and swimming pool complex. All rooms have FREE high-speed broadband internet access and FREE WiFi is available through-out the entire hotel including public areas. ... more less
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- Also Known As:
- Grand Millennium Beijing Hotel Beijing
- Grand Millennium Hotel Beijing