Booked two nights and a hotel limo from the airport to the hotel. Even after one hour passed since my flight arrived on time, no one appeared. I called the hotel many times to find telephone operators having difficulty in speaking any languages other than Chinese and forwarding the calls to the right section. Someone who finally answered just kept saying that they would call me back soon, but they did not. As a Diamond member, I stayed at a lot of Hilton Family hotels, but I can safely say that this is one of the most unreliable hotels.