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“An urban oasis in the heart of bejing” 5 of 5 stars
Review of The Emperor Beijing Forbidden City

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The Emperor Beijing Forbidden City
3.5 of 5 Hotel   |   No.33 Qihelou Street, Dongcheng District, Beijing 100006 , China (Tian'anmen / Wangfujing)   |  
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Ranked #64 of 5,417 Hotels in Beijing
Ottawa, Canada
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
29 helpful votes 29 helpful votes
“An urban oasis in the heart of bejing”
5 of 5 stars Reviewed October 22, 2013

We just recently had a very enjoyable stay at the emperor hotel in beijing. We arrived later in the evening so we took a taxi from the airport (see 'supaclass's review for alternative options than taking a taxi - nice!). The taxi cost about 100rmb and took approximately 35 minutes (although the traffic was pretty heavy - although this seemed to be the norm). Our taxi driver did not know where this hotel was. We used the offline map app - maps 2 go - of beijing which DID NOT have the Emperor Hotel marked in the correct spot (it was off by a few blocks) so we had to find the place ourselves using wi-fi. A general tip for all locations/hotels you want to travel to by taxi, try to have the Chinese spelling/address for the cab drivers as from our experience throughout china, directions in pinyin were not widely understood. The Emperor hotel was at the end of a long, narrow, not overly buy shop and stall lined street - qihelou street adjacent to beichizi, a street that borders the east side of the forbidden city.
The location overall, fantastic. A 10-15 or so minute walk along the east side of the forbidden to its entrance or a 10 minute walk to jinshan park and add an extra 5 or so to BeiHai park as well. Relatively close to the metro station and easy to get to the wanfushing street and night market.
The roof top bar/patio was beautiful both in set up and the views it provides. Te patio itself is actually on trip advisor for the views of the forbidden city and Jinshan park it provides. A bit cool this time of year but a lovely bonus to an already fantastic property.

Te rooms themselves were quite unique - plenty of room, storage and all the travel ammenities you could want - even a fitness centre and a complimentary minibar that was replenished daily. Plenty of hot water, wi-fi was a bit hit or miss.
We found th staff to be very accommodating and friendly and spoke good enough English to address our questions (keeping in mind any English is really a bonus). We found all staff to be pleasant. We were even provided daily cookies and weather reports - Nice touch. The only improvement I can note is that we had a free breakfast included in our reservation but nobody told us that until we checked out- no big deal but you may want to check this out at check in.

Overall, a great location (if you know where you are going!) unique and modern rooms, very clean and hospitable. A great base to see beijing.
Thank you!

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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371 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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Singapore
1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed October 7, 2013

While in a great location in terms of walking to major attractions and tourist areas, this hotel greatly lets itself down in terms customer service. The "duty manager" (Amanda) seemed to go out of her way to be both rude and unhelpful in a couple of our requests, which were extremely simply. 1) Could we check out 30 mins late as we were running late . . she flat out refused to accomodate so we requested she speak to the general manager who immediately said this was fine and not a problem. 2) Requested that concierge check flight status for the next leg of our journey with local offices, as we were flying to HK which at the time was experiencing a typhoon so plenty of carriers were cancelling flights . . .again, Amanda basically refused to let her staff check for us as she saw it as our problem? Those examples aside, she would ignore customers at the front desk, we didnt see her display any form of hospitality to her guests. I am pointing this out specifically in the hope that management of the hotel read this review and take steps to either provide her the right training in hospitality, or take action as it reflects very poorly on the hotel.

There were also more trainees than actual experienced staff, and it was evident that they have had little to no experience in dealing with western tour groups.

Rooms were good, interesting interior design, always cleaned. Internet access was patchy at best.

We had a great stay in Beijing, shame the service from the staff was such a dissapointment.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
frankfurt am main
Top Contributor
56 reviews 56 reviews
18 hotel reviews
Reviews in 27 cities Reviews in 27 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed October 4, 2013

there are two ways of getting to the hotel from the airport - one is the airport express bus at rmb25 per person to deshengmen (which is also a subway stop) and taxi (approx. rmb16-rmb20) from there to the hotel. we took the one hour airport shuttle bus ride which is cheaper, rmb16 per person and got off at the last stop, xidan and took a taxi (approx. rmb20).
check-in went smoothly, staff was very friendly and spoke good english. i read in one review that the hotel didn't have any elevator so i was prepared to take the stairs to the room assigned to us. the rooms are named after emperors..
the trendy, brightly colored room is spacious and clean; one big closet and lots of shelves. not only is the mini bar complimentary, they brought us a small plate of cookies everyday. for me, it was a nice personal touch that made our stay more enjoyable.
the bathroom is big with shelves but there was only one hook on the wall.
one big minus is the thin wall, i could hear voices or tv in the the next room.
buffet breakfast had a good selection of bread, juice, cereals, fresh fruits,.. all that with a view of the forbidden city. the rooftop had a better view.
the closest subway station is by tiananmen square (20-25 min. walk).

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cologne, Germany
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed September 29, 2013

The hotel in general is very interesting and definiately has a "special look". It is very stylish, the breakfast was good and the dinner fantastic. But: the service is not acceptable. The staff was just not able to check in our group appropriate. Instead all of us had to show up at reception again and again "to check". Also got calls and knocks on the door at 4 am. By the hotel staff!! One person even opened the door of my hotel room. When I asked at reception they only said "had to check". Also the level of English knowledge is very limited which makes it even more difficult to address what was going wrong.
Unfortunately we will not go here again. Even though the view from the rooftop terrace is really nice...

  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batehaven, Australia
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed September 18, 2013

This hotel would barely make it to 3.5 stars. Whilst it is in a good location and the breakfast is quite good and the mini bar is free, the rooms are not at the 4 star level and the food in the rooftop restaurant is very expensive, but there a lot of local restaurants nearby.
The staff are friendly and speak reasonably good English.
Taxi fare to aiport is around $25 (aust).
There is no lift at this property.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed September 14, 2013

This hotel is the best one we ever been to.they have a coler in room and they put sodas in there.at the top they have a restraint .and they whirly clean it well.if your going to Beijing you might want to come here.

Room Tip: The top floor is the best room
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 6, 2013 via mobile

Don't let the exterior of the building scare you away, the inside is nicely done. Rooms are of good size, clean and with a complimentary mini bar (soft drinks, beers, tea) for you to empty after a day in Being. Closely located to Forbidden City and Tianamen square. We booked two rooms with connecting doors and an extra bed. The latter was not there when we arrived and quite a hassle to have put in the room after all.
Te existing beds are, well, rather Chinese: if you like your beds soft, ask for another duvet to sleep ON rather than under.

Stayed September 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Emperor Beijing Forbidden City

Address: No.33 Qihelou Street, Dongcheng District, Beijing 100006 , China
Phone Number:
Location: China > Beijing Region > Beijing > Tian'anmen / Wangfujing
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites
Hotel Style:
#29 Spa Hotel in Beijing
#40 Romantic Hotel in Beijing
#90 Business Hotel in Beijing
#356 Best Value Hotel in Beijing
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Emperor Beijing Forbidden City 3.5*
Number of rooms: 56
Official Description (provided by the hotel):
The Emperor Beijing Forbidden City is on the east side of the Forbidden City. First Design Hotels' in China it combines the warm embrace of the Chinese hospitality with the newest western design to give our guests an Emperor's experience. In the Crystal Restaurant our first-class team introduces you to the Imperial taste dishes revealing the secrets of the Emperor's dishes. ... more   less 
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Also Known As:
Emperor Hotel Beijing

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