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“Excellent stay” 4 of 5 stars
Review of The Westin Beijing Chaoyang

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The Westin Beijing Chaoyang
5.0 of 5 Hotel   |   No.7 East Third Ring North Road, Chaoyang District, Beijing 100027, China (Beijing Workers' Sports Complex)   |  
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Ranked #46 of 5,311 hotels in Beijing
Adelaide, South Australia
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“Excellent stay”
4 of 5 stars Reviewed January 23, 2013

Stayed at the Westin Chaoyang twice around Christmas 2012 - lots of Christmas activities going on (stocking in the room; free cocktails for 'ladies'; mulled wine + nibbles in the foyer; choir). Room was very up-to-date and comfortable. Well maintained bathroom. One issue: no running water one night, but this was fixed fairly quickly (and we were kept up to date with the fixing). Staff pleasant and attentive. Room cleaning standard very high. Comfortable hotel - would definitely stay there again. Breakfast had almost anything one could wish for in a buffet. Foyer lounge service was very good too. Free wifi in public areas (not in rooms). Dined in the Cantonese restaurant one night - service good (although asking for anything on the wine list caused staff to state that they would have to go get it and it would take 15 minutes. A litle odd.). Food very good for hotel food.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Chaoyang, Manager at The Westin Beijing Chaoyang, responded to this review, January 27, 2013
Dear guest,

Thank you for sharing your experiece at The Westin Beijing Chaoyang, and we're pleased to know that you have enjoyed your stay.

Rest assured that we will continue to elevate our services to ensure your future visits remain memorable.

Look forward to welcoming you back to Westin again!

Best regards,

Hotel Management
The Westin Beijing Chaoyang
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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787 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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Chicago, Ilinois
Top Contributor
337 reviews 337 reviews
77 hotel reviews
Reviews in 85 cities Reviews in 85 cities
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed January 20, 2013

This property, which is located virtually next door to my company's Beijng office, offers the typical upscale Asian Westin experience. Even thought there was a foul up with my reservation, the front desk quicly rectified it and accommodated me right away in an upgraded room with a king bed on one of the exectuive floors. The housekeeping was spotless and the included buffet breakfast comprised a wide selection of fresh Asian and Western dishes. The exercise facilities are top notch.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Chaoyang, Manager at The Westin Beijing Chaoyang, responded to this review, January 21, 2013
Dear guest,

Thank you for sharing your experience with us, we are truely humbled to know that you have enjoyed your stay.

We look forward to welcoming you back in the future and for sure will provide you the same uplifting experience.

Best regards,

Management team
The Westin Beijing Chaoyang
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Singapore, Singapore
Top Contributor
75 reviews 75 reviews
10 hotel reviews
Reviews in 29 cities Reviews in 29 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed January 15, 2013

this is a long time coming and i have nothing but good things to say about this hotel. I have been staying in this hotel ever since it opened right after President Bush visited. I would stay there almost every month but when my business stopped in Beijing, I stopped staying since March sadly. It is one of the best hotel I have ever stayed especially in Beijing, and i will always go back and stay if i ever have the opportunity again! Kudos to the hotel and it is the best hotel in China! The staff are fantastic and the lounge is a great place to hang out.

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Chaoyang, Manager at The Westin Beijing Chaoyang, responded to this review, January 16, 2013
Dear guest,

Thank you for your comments and sharing your great experience here with us.

Rest assured that we will continue to elevate our services to ensure your future visits remain memorable.

Look forward to welcoming you back to Westin again!

Best regards,

Hotel Management
The Westin Beijing Chaoyang
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Unidentified
Senior Contributor
43 reviews 43 reviews
39 hotel reviews
Reviews in 35 cities Reviews in 35 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed January 14, 2013

The service at this hotel is really subpar for a Westin in Asia. At reception, it's very erratic, and the bellboys are not very helpful. All very unusual again for a hotel of this reputed calibre in the region. (For instance, the Westin Chosun is unrivaled in terms of service.)

The room was a decent size with a king size bed---with a very comfortable mattress. The housecleaning seemed quite good and consistent. Wireless connectivity was not very good; it died a few times in the late evenings when I was trying to work online and manage some conference calls with the US.

The bathroom is a bit cramped, with a separate shower stall, bathroom stall, and a bathtub. But there's very good water pressure, and the bath fills up quickly. The usual amenities are available.

Despite many claims, the gym is not impressive. First of all, they keep the temperature WAY too high so that you start perspiring even before you work out. The treadmills are clunkers, and the free weights selection is very very poor. They have a lot of machines, but they don't seem to offer much in variety. There is a pool as well.

Champagne brunch is a big feature of this Westin. As a former Beijing resident, I say "stay away." It attracts the worst kind of expatriates; I rarely ever see any Chinese faces among the diners. Kids run around. It's a lot of noise and not as relaxing as some of the other brunches in town -- nor is it decent value anymore.

The location is good if you want to spend your evenings in Sanlitun since you can walk to the area in 15 minutes. The traffic is hell these days in Beijing, and there is a subway stop just outside the hotel -- which is helpful if you don't have to travel during rush hour. Otherwise it takes a while to get a cab.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Chaoyang, Manager at The Westin Beijing Chaoyang, responded to this review, January 16, 2013
Dear guest,

The hotel management team have well received your comments and thank you for letting us know your feedback about your recent stay.

We will look into service improvement to ensure that your future experience is uplifting.

Thank you again and we look forward in being of service again in the future.

Best regards,

Hotel management
The Westin Beijing Chaoyang
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penicuik
Top Contributor
66 reviews 66 reviews
27 hotel reviews
Reviews in 34 cities Reviews in 34 cities
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed January 4, 2013

Stayed here for three nights at the end of a Viking cruise holiday. It was most definately the best hotel of our trip. The magnificent lobby, all shiny and new, is breathtaking. Our room on a high floor, had superb views out over the city. Huge comfortable bed with exceptional quality of linen, a bathroom that I could have stayed in forever it was so luxurious! A real haven to return to after some serious sightseeing. Lying in the bath gazing out over the city (Bathroom has a glass wall!) is just amazing. The toiletries were of the highest quality I have ever come across in an hotel and my husband just loved the coffee machine. We found all the staff charming and helpful, there is even someone to press the lift call button! We took all our meals in the Buffet restaurant and could not fault the quality or quantity. Everything was fresh and appealing with many items on the menu cooked to order.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Chaoyang, Hotel Management at The Westin Beijing Chaoyang, responded to this review, January 6, 2013
Dear reviewer,

Thank you for sharing your feedback with our friends at Tripadvisor.com and we are truly humbled having been rewarded with a full score.

Rest assured that we will continue to elevate our services to ensure that your future stays remain memorable. We look forward in welcoming you back to the Westin in the future.

Be Well, Be Westin!
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Johannesburg, South Africa
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 2, 2013

During my visit I stayed in 3 different hotels - Hilton, Grand Hyatt and the Westin. The Hilton was my favorite, while the Hyatt my least favorite. That places the Westin in 2nd position, as per my experience. Starting with lows, I was in Beijing on holiday and the Westin is far from typical tourist destinations like the Forbidden City. The Internet was really slow too. At first I thought this was just how it is in China, but at the other hotels I had super fast connections. Highs are as follows: Great gym and pool area; breakfast buffet was endlessly expansive - couldn't work my way through all of it; my room demonstrated typical modern luxury.
But then you may ask why the big hooray about the Westin? Well, I prearranged an airport collection through the Westin. When I stepped off my flight I was immediately received by a Westin representative who whisked me speedily through immigration, collection of my luggage all the way to the hotel car. I arrived at the Westin hotel having expended the least amount of effort and fuss and you can imagine after 13 hours of flying how good that may feel! As I stepped out of the hotel car, I was immediately greeted and ushered directly to my room for check in. Great experience. Great service!

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Chaoyang, Hotel Management at The Westin Beijing Chaoyang, responded to this review, January 6, 2013
Dear reviewer,

Thank you for sharing your Westin experience with our friends at tripadvisor.com. It is a pleasure to learn you enjoyed Westin airport pick-up experience. We provide high speed wifi service, please do contact us when you facing internet issue next time.

Rest assured that we will continue to elevate our services to ensure that your future visits remain memorable.

We look forward in being of service again in the future.

Be Well, Be Westin!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol UK
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 30, 2012

good hotel ,expensive to eat and drink but if you are sensible and upgrade to the exec floor this is much reduced ,can be hard to get a taxi from the city to bring you back and you need to make sure you have a card with the hotel name and know the price (around 25 RNB today) there are a lot of taxis who will rip you off and keep off the meter

Room Tip: book the exec floor
See more room tips
  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Chaoyang, Hotel Management at The Westin Beijing Chaoyang, responded to this review, January 6, 2013
Dear reviewer,

Thank you for sharing your Westin experience with our friends at tripadvisor.com. We look forward to your next visit and look forward in providing future renewing stays for you.

Be Well and Be Westin!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Beijing Chaoyang

Address: No.7 East Third Ring North Road, Chaoyang District, Beijing 100027, China
Phone Number:
Location: China > Beijing Region > Beijing > Beijing Workers' Sports Complex
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Spa Hotel in Beijing
#21 Business Hotel in Beijing
#38 Luxury Hotel in Beijing
#42 Family Hotel in Beijing
#54 Romantic Hotel in Beijing
#366 Best Value Hotel in Beijing
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Westin Beijing Chaoyang 5*
Official Description (provided by the hotel):
The Westin Beijing Chaoyang is ideally located in the heart of Beijing and only a 25-minute journey from Beijing Capital International Airport. Commercial and shopping centres are also nearby. Hotel features 550 guest rooms and suites, Westin Executive Club facilities, offers 8 entertainment and dining options, 11 meeting rooms for events of various sizes and the signature Heavenly Spa. ... more   less 
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Also Known As:
The Westin Beijing Chaoyang Hotel Beijing
Westin Beijing Chaoyang
Beijing Westin

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