The Park Hyatt Beijing impresses on all levels. The design of the hotel is modern, yet comfortable.
*Great Location- near enough to Tiananmen, Temple of Heaven, Forbidden City and yet easy reach of the airport. It took me about 20 minutes from the hotel to the airport in the very early morning. Subway stop at the base of the building (GuoMao Zhan).
*Friendly Staff- I read other reviews about this hotel so I was apprehensive, but I found all the staff to be very friendly and helpful. Most of them could communicate very well in English. I was particularly impressed with Peter (王宇鹏)， Susan, Ruby and Terence.
*Facilities- the pool, sauna/steam room and fitness center were all in great shape and well maintained.
*Breakfast- While not as extensive as some buffets, the quality was top-level. Anything you could want for Asian or Western tastes.
*Diamond Members- My parents and I were staying together and were given a complimentary upgrade to a one bedroom suite (two bathrooms, three TVs) and complimentary breakfast for all of us because they are Diamond members.
*Amenities- The cookies, fruit, tea and coffee in the room were all great.
*Lighting- I used to work in IT for a living and I could not figure out the lighting system- way too complicated. I just want a switch, but inevitably pushing the button would turn off the lights in the other room or turn all of them on.
*Heating- The room was hot (28 Celsius); we set the thermostat lower, but it remained 27-28 degrees the whole time; we had to just open the windows to stay cool. I notified the front desk and they said they fixed it, but the problem remained and I didn't want to waste my time dealing with it.
*Blinds- After finally finding the switch for the blinds & blackout curtains, I found out the one for the living room was broken. Again, I didn't want to waste my time dealing with it so I just let it go.
*Open Floor Plan- This is a matter of taste, but since I was traveling with my 60+ year old parents, I preferred a more traditional style. Still, with the suite we all had plenty of privacy. If you're traveling with small children, note that none of the sliding room dividers (and bathroom doors) lock. They can just be closed, but not locked.