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“Excellent hotel, staff needs to shape up” 4 of 5 stars
Review of Park Hyatt Beijing

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Park Hyatt Beijing
5.0 of 5 Hotel   |   No.2 Jianguomenwai Main Street, Chaoyang District, Beijing 100022, China (Guomao)   |  
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Ranked #17 of 5,463 Hotels in Beijing
Certificate of Excellence 2014
Stockholm, Sweden
Top Contributor
96 reviews 96 reviews
43 hotel reviews
Reviews in 39 cities Reviews in 39 cities
39 helpful votes 39 helpful votes
“Excellent hotel, staff needs to shape up”
4 of 5 stars Reviewed February 4, 2013

First advice is that you really need to cary the map and the name of hotel in Chinese with you as its not so easy to find and the backdoor entrance makes it a challenge for almost all local taxi drivers I used. Hotel is really nice and modern. Reception at 63th floor which may be a bit confusion upon arrival, then you need to take another elevator down to get to your room. Rooms are enormous and have all you can expect from 5 start hotel. Nothing to complain about. I missed the lounge for the Hyatt members - it simply does not exist. The most disturbing in this almost perfect stay is the attitude of staff. No expressions, no feelings, no smile and worse they are sometimes so buys to chat with themselves that it takes 10 mins before you get attention. I observed it several times during breakfast, dinner and even trying to call guest services.
Windows at grill bar needs some cleaning as well , as you can hardly see anything , but probably it does not matter as you hardly see a blue sky in Beijing anyway.
In summary great place, definitely come back, but hoping for better service.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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506 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Northampton, England, United Kingdom
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 25, 2013

Loved the Hotel. The staff where very friendly. The rooms are modern and well equipt with a good view of the cctv building. Loved the Japanese style toilets in the room. Great hotel restaurants on the top floor. The internet actually worked and had access to all sites, it seems the "great firewall" doesn't apply in this hotel which is great! The only down side is the reception is not on the ground floor but that is only a very minor problem. I would love to stay here again.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
53 reviews 53 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed January 24, 2013

The Park Hyatt in Beijing is fashionable, well located near the third ring road and, taking the top few floors of a multistorey building, generally very well thought through. That said, it gets a little tedious constantly changing lifts to get to the main reception floor, up to the restaurant/casual dining, but to the reception floor and then one lift bank for back to the room and a different lift bank for leaving the hotel.

The casual eating areas are trendy and open, with excellent views over the city. (I was lucky enough to be there when the skies were very clear, with views to the hills surrounding Beijing.) The cooking left a little to be desired. I ordered eggs benedict and sent them back twice when they were so undercooked that the eggs were still refrigerator cold inside.

The rooms are smart and modern, though the lighting system was way too complicated and frustrating. I don't know why hotels bother to do so-called smart things with lighting, when an on/off switch for each light would work way better and not challenge the tired traveler. Ditto for the shower system and the degree of difficulty in figuring out how to change from the (hated) waterfall shower to a proper shower.

  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed January 23, 2013

Recently took advantage of china 72hr visa and stayed overnight at park Hyatt. I wish I stayed longer. Hotel was beautiful, rooms, restaurants and facilities were excellent. Staff and service was perfect. Staff were friendly and helpful at all times. This was truly one of the best experiences I've had.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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tokyo
Contributor
20 reviews 20 reviews
19 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 13, 2013

i used suite upgrade certificate and i have stay only at park suite room. so this review might not help that much for normal room

this is my top3 favorites hotels!
location: very good location near shopping center ,food ,restaurant, subway and everything
lobby : very nice design and better than park hyatt shanghai!
room:park suite, huge living area and bathroom as diamond i got sparkling wine one bottle and fruits plate and also boxes of chocolates
restaurant: kinda expensive for china and quality is not that good but u can eat outside hotel by walk in a few mins
breakfast: free for diamond but i dont know its worth for money when you pay or not but superb view!! very good breakfast for me!!

i have more photos review at http://www.flickr.com/photos/yoshida_101/collections

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Switzerland
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed January 4, 2013

Returned to the Park Hyatt Beijing after not having visited for 2 years. No regrets. Absolutely wonderful. Not disappointed. Perfect business hotel. Shall I continue? The rooms are sleek and civilised and after a long flight, I longed for something simple, yet elegant. The spare use of colour is contrasted by the subtle interplay of materials: large, rough granite baths, dark ebony, sleek ivory, plush bathrobes - yum. Large windows in my room overlook snarls of busy highways spanning the broad, bustling city. The Park Hyatt keeps its calm distance by placing the rooms and restaurants high above it all; the breakfast and dining areas have lovely views into the ever-clouded Beijing horizon.

I went for business but made a few quick visits to galleries and museums, with the assistance of the trusty concierge women. For those on the go, hotel staff are very attentive to even the most discriminating of guests (this writer included). Shopping at the Soho mall across the street is fun for those who can try to tell real Prada from fake Prada (I cant, and I have a closet full of the real stuff). If you dont speak Chinese however, you may never learn the final prices. For authentic luxury shopping, stay in the hotel. There are floors of the best international designer names for anyone who forgot a birthday or special occasion while traveling - or a gift to say "I missed you."

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Shanghai, China
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 1, 2013

Great view of the Beijing city. Lobby on 63/F. You can see the chaotic traffic from 6am. Excellent service. Very nice breakfast. Shopping malls below the building. Not easy to get a taxi but it's a common problem in Beijing.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Park Hyatt Beijing

Address: No.2 Jianguomenwai Main Street, Chaoyang District, Beijing 100022, China
Phone Number:
Location: China > Beijing Region > Beijing > Guomao
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Beijing
#11 Business Hotel in Beijing
#12 Luxury Hotel in Beijing
#15 Romantic Hotel in Beijing
#18 Family Hotel in Beijing
#321 Best Value Hotel in Beijing
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Park Hyatt Beijing 5*
Number of rooms: 246
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Also Known As:
Park Hyatt Beijing Hotel Beijing
Hyatt Beijing

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