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“Great place, everything you need on site, lovely staff, we'll be back!” 5 of 5 stars
Review of Voyager Beach Resort

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Voyager Beach Resort
3.5 of 5 Resort   |   Nyali Off Links Road, | Mount Kenya Road, Mombasa 00100, Kenya   |  
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Hotel amenities
Ranked #2 of 47 Hotels in Mombasa
Portsmouth, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Great place, everything you need on site, lovely staff, we'll be back!”
5 of 5 stars Reviewed June 4, 2013

Our party was formed of two couples with small babies and my parents in law and having just come back from an amazing stay at the Voyager we can thoroughly recommend it for any age group.

The good bits:
The beautiful beachside location and facilities are excellent. We wanted a break where we could stay on site if we wanted without any need to go elsewhere, although as close as you are to Nyali and Mombasa city it is there if you want it. Between the restaurant, bars, pools and games/entertainments on site you really do get it all on site and the gift shop and book shop are quite well stocked and actually reasonably priced - which surprised me based on other hotel/resort shops I have been in.

Restaurant food is varied, diverse and of generally good quality. Breakfast was always really good with a English/fried breakfast, weetabix/cereals, continental breakfast with croissants and cold meats/cheese and Kenyan staples like mixed tea and mandazis available. You are spoilt for choice and nobody will go hungry for lack of something they like! A few more spicy/curry options might have been welcome but we were told by chef that apparently some of the clientele (presumably not the Brits!) were not keen on too "Indian" a menu. Deserts were usually of a lesser standard, but still not bad and there is always lots of fresh fruit available.

What really added to our stay though, were the really friendly, professional and polite staff there. We were treated like VIPs throughout our stay and all of the Voyager staff made us feel like we were among friends rather than in a hotel. From our welcome on arriving (and farewell) from Kennedy in reception, through the very friendly and attentive restaurant service from David, Cyrus and Joanpaula to name but a few and Khamisi Ali's eye to customer care in the bookshop, Voyager staff made our stay all the better. I really would like the Voyager management to give these guys some kind of recognition for their service as we really appreciated them!

As somebody else said on here - although the Voyager was fully booked during much of our stay we never felt like it was crowded and the generous site it takes up means the resort feels spacious.

The glass-bottom boat trip is well worth doing as this is included in the all-inclusive facilities and you only pay a small fee for National Park entry fees (£10 for non-Kenyans and 300KSH -I think it was- for Kenyans). We got to see all kinds of fish and starfish and walk on the reefs as well as getting some great photos of the local fishermen at work.


The few less good bits:
At times in the restaurant it can take a while for drinks to be served (it seems restaurant staff have to queue at bar for restaurant drinks to be given to them to take to tables).

The shower was rather weak. Rooms are serviced late in the day generally.

Wifi only available in reception and you have to pay which seems quite outdated. Still, with a 200KSH Safaricom simcard from the Nyali Naivas or Nakumatt shopping centre just round the corner and a few hundred KSH credit on your phone you won't need the wifi.

The most frustrating thing (and there were not many) was that if you step on the beach (or even hover on the steps above or stay near the relax pool) and you will get hassled hard by irritating beach hustlers that refuse to go away. (Not unique to Voyager -it's a Mombasa thing). Please Voyager put more "watchies" on the beach to ward off these guys as they were so intense we chose not to use the beach opting for the pools instead.

None of these detracted from an amazing time however - we had a great stay and we will be returning with other UK family members as well as our Kenyan family once again in 2014!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeutifulKenya64, Group Operations Manager at Voyager Beach Resort, responded to this review, June 14, 2013
Dear Guest,
We thank for this feedback. I am happy to inform you that we have just replaced all the safes and we are on schedule in continuously improving facilities.
I am sure you will see a marked change in your next visit.
Kind regards,
The Voyager Team
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2,297 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (452)
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Nairobi
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 3, 2013

Thank you to the team of staff at Voyager for making this a pleasant trip, especially Kennedy the pool attendant for ensuring noisey guests were kept away from the relax pool!! And to Francais for his attentive bar service.
The food was lovely, with so much choice.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeutifulKenya64, Operations Manager at Voyager Beach Resort, responded to this review, June 9, 2013
Dear Guest,
So glad you took time to post your comments on the stay at the Voyager. This is truly appreciated.
Regards,
The Voyager Team
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Zurich, Switzerland
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 1, 2013

Although there may be some problems with the room outfits (safety deposits, telephone, toilet flushing) that may need some time to be fixed, the overall service of this very family-friendly resort is excellent. The resort is run like a ship, and the "passengers" on full board enjoy excellent buffets for breakfast, lunch and dinner, and they have the choice of three different restaurants, of which only one, this Seafood Restaurant, requires some additional payments. - This visit has been just for a weekend, and I am planning on having an extended stay there next year.

Room Tip: Ask for a room not too far away from the reception / restaurant area.
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  • Stayed May 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeutifulKenya64, Chief Operations Officer at Voyager Beach Resort, responded to this review, June 15, 2013
We are all glad you liked it.
Kind regards,
The Voyager Team
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Nairobi, Kenya
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 31, 2013

I stayed at the voyager for a week in February 2013... It was my best stay at hotel so far. The staff have fantastic service.. the food is amazing with a vast buffet choices to select from.... to say the least and the cafeteria staff are very pleasant. The rooms are very clean and comfortable. Its accessibility to the beach is a plus and in general the ambience at Voyager is perfect for a beach holiday. The biggest asset at voyager is their well trained staff that makes the whole difference.
I will definitely go back to the voyager while at the coast.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeutifulKenya64, Operations Manager at Voyager Beach Resort, responded to this review, June 1, 2013
Ahoy Guest,
Veni, Vedi , Veci. You came, You saw and You Enjoyed "Paraphrased" The Team is so glad you did and we do appreciate your very kind and generous comments.
Kind regards,
The Captain and the Team
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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 29, 2013 via mobile

Quite disappointed with Voyager after having stayed at least 7 other hotels in Mombasa over the years. While the 'resort' is large with nice gardens, it is very dilapidated and I don't think it's been upgraded since being built - has the feel of an hotel falling apart without the charm. Standard garden Rooms are small with no tv, wireless or minibar (which are standards in other hotels in the area). Hotel staff are friendly but don't solve problems like fixing the broken safe in my room. Location wise it's a bit too far out from the main beach area for one to cheaply explore things. Beach is very small and given that its partially on a cliff you can't do a beach walk between 7-11am which is really prime time and most other hotels in the area just have better beach strips accessible at all times. Pools only open 8am so no early morning exercise at all as they also don't have a gym (hence why I have time to write this!). Food is mediocre. Only thing memorable islovely Infinity pool. Overall would not recommend anyone to stay here unless all other hotels are booked.

  • Stayed May 2013
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeutifulKenya64, Operations Manager at Voyager Beach Resort, responded to this review, June 1, 2013
Dear Guest,
We are glad you visited the Voyager. WE have read your comments and do respect them. We noticed you liked our Grounds and the Infinity pool and this we do appreciate.
Regards,
The Captain and the Crew
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Accra
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 27, 2013

We stayed at the Voyager Resort for 3 nights. The hotel location and layout is superb. The service from the hotel staff is excellent. The rooms are not much of my taste but the general experience of the resort heavily out weighed this. The view of the Indian Ocean from the Sea View is amazing. Another plus was all the non motorised water sports were complementary :) I found the beach to be a little too rocky and care must be taken when going in and out of the ocean. Overall experience was awesome!!

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeutifulKenya64, Operations Manager at Voyager Beach Resort, responded to this review, June 1, 2013
Hello Guest,
We thank you for the comments. You may have seen our sample rooms. Once these are done all through Voyager will be the place of choice. We are glad you enjoyed everything else. It is also so good to have people from West Africa visiting. Regional Tourism is the future of Africa's growth and development
Regards
The Crew
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Nairobi, Kenya
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 27, 2013

The tourism managers,Kenya utalii college class 2011.we had gone for a hotel inspection tour, we were warmly received, we were assigned some staff to show us around the hotel.the hotel staff have this charming and never endind smile, perfect location of the hotel and rooms with a afantastic view of the ocean.this is the place that u dont want to miss in your itinerary.

Room Tip: rooms facing the sea, experience the cool breeze
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeutifulKenya64, Operations Manager at Voyager Beach Resort, responded to this review, June 1, 2013
Ahoy Guest,
It is such a pleasure to take future Tourism partners round the ship. We are so glad you came.
The Voyager Family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Voyager Beach Resort

Address: Nyali Off Links Road, | Mount Kenya Road, Mombasa 00100, Kenya
Phone Number:
Location: Kenya > Coast Province > Mombasa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Mombasa
#1 Romantic Hotel in Mombasa
#1 On the Beach Hotel in Mombasa
#1 Top resorts Hotel in Mombasa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Voyager Beach Resort 3.5*
Number of rooms: 232
Official Description (provided by the hotel):
Moored seven kilometres north of Mombasa city centre, Voyager Beach Resort's convenient 'berth' gives guests easy access to a huge variety of historical, sporting and cultural attractions. The vibrant themed resort is famous for hosting some of Africa's finest family entertainments and animation programs, including unique themed journeys across the seven seas, culinary extravaganzas, with very supervised kids' activities and days out with Africa's best-known and most experienced childrens' safari club. ... more   less 
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Also Known As:
Voyager Beach Hotel Mombasa
Voyager Hotel Kenya
Voyager Beach Resort Mombasa
Voyager Beach Resort Kenya
Voyager Beach Mombasa
Voyager Hotel Mombasa

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