Our party was formed of two couples with small babies and my parents in law and having just come back from an amazing stay at the Voyager we can thoroughly recommend it for any age group.
The good bits:
The beautiful beachside location and facilities are excellent. We wanted a break where we could stay on site if we wanted without any need to go elsewhere, although as close as you are to Nyali and Mombasa city it is there if you want it. Between the restaurant, bars, pools and games/entertainments on site you really do get it all on site and the gift shop and book shop are quite well stocked and actually reasonably priced - which surprised me based on other hotel/resort shops I have been in.
Restaurant food is varied, diverse and of generally good quality. Breakfast was always really good with a English/fried breakfast, weetabix/cereals, continental breakfast with croissants and cold meats/cheese and Kenyan staples like mixed tea and mandazis available. You are spoilt for choice and nobody will go hungry for lack of something they like! A few more spicy/curry options might have been welcome but we were told by chef that apparently some of the clientele (presumably not the Brits!) were not keen on too "Indian" a menu. Deserts were usually of a lesser standard, but still not bad and there is always lots of fresh fruit available.
What really added to our stay though, were the really friendly, professional and polite staff there. We were treated like VIPs throughout our stay and all of the Voyager staff made us feel like we were among friends rather than in a hotel. From our welcome on arriving (and farewell) from Kennedy in reception, through the very friendly and attentive restaurant service from David, Cyrus and Joanpaula to name but a few and Khamisi Ali's eye to customer care in the bookshop, Voyager staff made our stay all the better. I really would like the Voyager management to give these guys some kind of recognition for their service as we really appreciated them!
As somebody else said on here - although the Voyager was fully booked during much of our stay we never felt like it was crowded and the generous site it takes up means the resort feels spacious.
The glass-bottom boat trip is well worth doing as this is included in the all-inclusive facilities and you only pay a small fee for National Park entry fees (£10 for non-Kenyans and 300KSH -I think it was- for Kenyans). We got to see all kinds of fish and starfish and walk on the reefs as well as getting some great photos of the local fishermen at work.
The few less good bits:
At times in the restaurant it can take a while for drinks to be served (it seems restaurant staff have to queue at bar for restaurant drinks to be given to them to take to tables).
The shower was rather weak. Rooms are serviced late in the day generally.
Wifi only available in reception and you have to pay which seems quite outdated. Still, with a 200KSH Safaricom simcard from the Nyali Naivas or Nakumatt shopping centre just round the corner and a few hundred KSH credit on your phone you won't need the wifi.
The most frustrating thing (and there were not many) was that if you step on the beach (or even hover on the steps above or stay near the relax pool) and you will get hassled hard by irritating beach hustlers that refuse to go away. (Not unique to Voyager -it's a Mombasa thing). Please Voyager put more "watchies" on the beach to ward off these guys as they were so intense we chose not to use the beach opting for the pools instead.
None of these detracted from an amazing time however - we had a great stay and we will be returning with other UK family members as well as our Kenyan family once again in 2014!
- Official Description (provided by the hotel):
- Moored seven kilometres north of Mombasa city centre, Voyager Beach Resort's convenient 'berth' gives guests easy access to a huge variety of historical, sporting and cultural attractions. The vibrant themed resort is famous for hosting some of Africa's finest family entertainments and animation programs, including unique themed journeys across the seven seas, culinary extravaganzas, with very supervised kids' activities and days out with Africa's best-known and most experienced childrens' safari club. ... more less
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- Also Known As:
- Voyager Beach Hotel Mombasa
- Voyager Hotel Kenya
- Voyager Beach Resort Mombasa
- Voyager Beach Resort Kenya
- Voyager Beach Mombasa
- Voyager Hotel Mombasa