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Voyager Beach Resort: Traveler Reviews

3.5 of 5
Nyali Off Links Road, | Mount Kenya Road, Mombasa 00100, Kenya
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Voyager Beach Resort
Ranked #2 of 41 hotels in Mombasa
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1,932 reviews from our community

Traveler rating
    1,166
    517
    160
    66
    23
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Families
456
 
Couples
1083
 
Solo
33
 
Business
26
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Manchester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great staff, fabulous environment”
4 of 5 stars Reviewed January 23, 2013

Staff is very professional except Esther(main restaurant). Managers are available and visible at all times. Food great especially lunch. I would certainly go back. This are 4 things that I would make this place an A+ .

1.Rooms get a C+ grade but clean because of bathrooms which are old. Beach might need a little more cleaning. There was someone I saw cleaning the beach and then throwing the pile of dirt right back into the beach, so the trash is thrown right back into the beach.

2.The restaurant has fabulous food, except fruits...fruit choice is minimal and raw 90% of the time. I saw a lady cutting fruit and Esther from Ice cream telling her to keep the ripe ones for themselves..I asked for a ripe piece just then, and was told there was none.

3.Towels, towels..towels are rough and look dirty. They seem like someone wiped dirty oil and then just rinsed the towels. Bleach should take off the stains in the towels..its better if its rough but white. I NEVER in a day got a white towel..carry your own incase this hasnt changed.

4.Umbrellas are minimal...There is plenty of lounge chairs but no umbrellas around the pool More umbrella means more fun..especially around the animation pool so those of us with kids can rest under umbrella as we watch our kids.

Overall, it is a lovely place to stay and would visit again.

Room Tip: Sea facing rooms is a definite must and love it. AC is perfect.. spa ladies are not professionally...
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask tina l about Voyager Beach Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeutifulKenya64, Group Operations Manager at Voyager Beach Resort, responded to this review
January 24, 2013
Hello Guest,
Allow me to thank you for taking time to post your feedback. This is appreciated. I do note that you had very good feedback overall, however, the following comments were of concern.
1. Raw Fruits
2. At least one rude staff who you have mentioned by name
3. State of Towels
4. Need for Parasols
5. Cleaning of the Beach
6. State of Bathrooms
All these items are within the Management control are are short term so we shall be able to deal with them.
Point 6 is a development item and you may have seen the sample rooms already developed so it is in the planning mode.
The management commitment is to ensure this is the place of choice and so we shall definitely address all the matter raised.
Your Sincerely,
Wasike W (FIH)
Group Operations Manager
Point
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kiev, Ukraine
Top Contributor
108 reviews 108 reviews
5 hotel reviews
Reviews in 27 cities Reviews in 27 cities
33 helpful votes 33 helpful votes
“few days on the beach”
5 of 5 stars Reviewed January 21, 2013

great place, even a bit shady, the hotel and staff were very friendly and helpful.
few advices - food is good and safe - just wash your hands after every handshake or souvenir look, touch... did not like the sea food - pricy and not as i was wanting it

ocean - learn when water is up and when is down - it has it is own circle

garden - nice and safe

pools - good and clean

beach - they tried to clean it everyday and did good job - still had few items but livable

i like that place!!!

Room Tip: i picked garden view - very quite
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask KievApartment about Voyager Beach Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeutifulKenya64, Group Operations Manager at Voyager Beach Resort, responded to this review
January 21, 2013
Dear Guest,
we thank you for this feedback. We will work on the Seafood as suggested. The Crew looks forward to hosting you again soon.
The Voyager Team
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Halibou
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
34 helpful votes 34 helpful votes
“Query: money stolen from safe?”
1 of 5 stars Reviewed January 20, 2013

I am wondering if any recent visitors to the Voyager has suspected money stolen directly from their in-room safe? This happened to me while I was just in Kenya and the Voyager was one of only 3 hotels (out of 9) that we visited that had in-room safes -- and we are sure the theft occurred in this manner due to the "surgical strike" of a few bills of each denomination taken and then neatly replaced in our bill fold. (The rest of the time our money was tightly on our person, and such cherry picking of bills would not have been possible.)
I am not directly accusing this hotel, it could have been any of the the three, and based on other reviewers' similar experiences and poor responses by management, I doubt there is much we could have done about it anyway. But if anybody has had a similar experience at the Voyager, I would be grateful to know.
And just a good overall warning to people that even your in-room safes are not "safe". Tally your bills each night; I usually do but it fell through the cracks on my unusually busy work trip.

Room Tip: loud music until 11pm each night from the central performance area. If you are not at this hotel to...
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Stayed January 2013, traveled on business
Was this review helpful? Yes 4
Ask Halibou about Voyager Beach Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeutifulKenya64, Group Operations Manager at Voyager Beach Resort, responded to this review
January 21, 2013
Dear Guest,
Thank you for taking time to post your feedback. We do not want to question your comments on the safe but we will be very surprised if one can loose Money in a safe. This is because
1. You are the only person with a Password to your safe
2. We do have Memory records and can trace all the times the safe was opened.
3. Voyager uses Elsafes brand of safes which by and large could be some of the best in the world with the best security features.
If indeed anything is stolen from the safe it can only be by a person who knows your private pin. However what can help in such a case is if you cooperate with the Hotel in getting matter properly investigated including doing finger dusting and the related.
We appreciate your inviting all who may think their Money was stolen in the safe to post comments so we can see and analyze
As a management we are committed to ensuring all cases brought to us with be thoroughly investigated and appropriate corrections taken.
We are glad you stayed in Voyager.
Regards,
The Group Operations Manager.
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wales
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Fantastic”
5 of 5 stars Reviewed January 19, 2013

Tropical paradise ,big enough to have plenty to explore but small enough to be friendly.
nicely manicured gardens with memory garden open to the public ,peaceful and full of wildlife and turned into a party/education venue for locals.
Food was amazing and never got bored with the different themes everyday as the hotels voyage theme stopped at a different country everyday.
The local entertainment is fantastic and those guys work so hard everyday!
Lovely to see weddings and social events added to the African feel of the hotel.
Scuba diving to be recommended and shady from scuba team was fab.
The lookout bar was the most romantic and beautiful place to chill out at the end of the night .
The staff were all polite and couldn't do enough to help .A few issues with the safety deposit box and air conditioning but promptly sorted by helpful staff.
Overall ......Amazing !

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask fizzfudge about Voyager Beach Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeutifulKenya64, Group Operations Manager at Voyager Beach Resort, responded to this review
January 22, 2013
Ahoy,
We are grateful you posted your comments. These will be used to make Voyager the place of Choice.
We look forward to seeing you again soon.
Regards,
The Voyager Team
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Crewe, United Kingdom
1 review
“overall fantastic holiday”
4 of 5 stars Reviewed January 19, 2013

The Voyager is a great hotel we went in september 2012, the staff are great. the food was good with some food cooked as you request it. we went to both the italian and the seafood restaurant both were good. resort is well kept and clean. The room was great although could do with the bathroom updating which we were told will be happening soon that said it was cleaned daily with fresh supplies of water etc. We plan to return to Kenya and the Voyager in a few years time. We went on a safari with JT Safaris in Nayali who looked after us expertly, booked over the web with no problems, George our driver was a legend.

Room Tip: go for rooms with a sea view, they are quieter and better located.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Simon p about Voyager Beach Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeutifulKenya64, Group Operations Manager at Voyager Beach Resort, responded to this review
January 22, 2013
Ahoy Guest,
Glad you enjoyed your stay with us. Exhilarated that you will be coming again. We all look forward to sail with you again.
The Voyager Crew.
Report response as inappropriate
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Additional Information about Voyager Beach Resort

Also Known As:
Voyager Beach Hotel Mombasa
Voyager Hotel Kenya
Voyager Beach Resort Mombasa
Voyager Beach
Voyager Beach Resort Kenya
Voyager Beach Mombasa
Voyager Hotel Mombasa
Address: Nyali Off Links Road, | Mount Kenya Road, Mombasa 00100, Kenya
Phone Number:
Region: Kenya > Coast Province > Mombasa
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotels in Mombasa
#2 Romantic Hotels in Mombasa
#2 On the Beach Hotels in Mombasa
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Moored seven kilometres north of Mombasa city centre, Voyager Beach Resort's convenient 'berth' gives guests easy access to a huge variety of historical, sporting and cultural attractions. The vibrant themed resort is famous for hosting some of Africa's finest family entertainments and animation programs, including unique themed journeys across the seven seas, culinary extravaganzas, with very supervised kids' activities and days out with Africa's best-known and most experienced childrens' safari club. ... more   less 
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Voyager Beach Resort
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