Very nice location with a great pool, the rooms were recently renovated, very good air condition, but the real size of the room does not correspond to the specified size on the homepage of the hotel. I don’t know, how they had measured the rooms.
The food was, especially in the evening, was very simple and much cooked with garlic (only rice was without), so you if you do not like or can eat garlic, found nothing to eat, only on the dessert buffet, but this was also very small. The only way to have a dinner was going outside to eat.
Also the service, especially in the restaurant at the breakfast and room service was very poor. In the restaurant at the breakfast nobody bring you coffee or tea, so you have to do it self, the juice was early empty and to make a omelett or pancake needs long time, 1 cook used the fingers to flip the eggs. Exactly at 9:30am all was removed at the bufett. The roomboy removed the bed sheets and towels in the early morning, but didn’t bring new back, and in the hotel were not many guest. Despite requesting the roomboy we got not room cleaning. So we complained at the reception, this was the only way to got a cleaning in the late afternoon. Also the pool towels were not always available and they make no service on the pool, you have to do all self.
The most of the staff was quite unfriendly for Kenyan conditions, the knowledge of foreign languages, including English, were quite limited.
The staff need more training to make a better service, especially the waiter and the room steward.
- Official Description (provided by the hotel):
- Emrald Flamingo Beach Resort & Spa is a cosy boutique hotel featuring 137 spacious rooms, Olympic capacity free form swimming pool, unique beach cave bar, tennis courts and entertainment facilities.All rooms are fully air-conditioned and are housed in six separate four storey buildings surrounding large lagoon shaped swimming pool and gardens. All rooms have private shower and cubicles, spacious balconies with a table and chairs. There are 85 rooms and 36 superior rooms and six suites. There are 86 standard rooms 36 superior rooms and 16 suites. ... more less
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- Also Known As:
- Emrald Flamingo Beach Club Hotel Mombasa