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“A lovely place” 5 of 5 stars
Review of Royal Mara Safari Lodge

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Royal Mara Safari Lodge
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4.0 of 5 Lodge   |   Masai Mara North Conservancy | P.O Box 260, Maasai Mara National Reserve 00621, Kenya   |  
Hotel amenities
Certificate of Excellence 2014
1 review
“A lovely place”
5 of 5 stars Reviewed April 10, 2014

A great place. We were there 3 days and 2 nights. From the beginning we realized to be in a special place with very friendly staff and always available for anything. Incredible attention to detail in the tent, and the rest of the lodge. Incredible scenery on the river with many hippos as a frame. Great food from breakfast to dinner, soups are excellent. Safari beautiful but this is also about the beautiful Masai Mara. Definitely a special place to spend even just 3 or 4 days.

Stayed March 2014, traveled as a couple
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369 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Montreal, Canada
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 15, 2014

Simply one of the best 3 days I have had in a long time. Attentive staff, amazing guides, yummy food (and I am picky). Bed so comfortable. Beautiful, peaceful surroundings. Would highly recommend to anyone traveling to the Mara. Felt very safe the entire time. Was traveling alone and other than it being slightly awkward to eat all my meals at a table by myself (would have been nice to have communal tables, at least at breakfast and lunch so I didn't feel isolated), I felt very well taken care of.

  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelmsford, United Kingdom
Senior Contributor
45 reviews 45 reviews
8 hotel reviews
Reviews in 28 cities Reviews in 28 cities
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed March 15, 2014 via mobile

Very disappointed with this supposedly luxurious tenting. The accommodation was dirty, the house keeper didn't seem to know how to clean and he didn't seem to have the correct equipment to clean with.

The food was more often than not luke warm, the veggie option was very disappointing and very unimaginative.

Stayed October 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
36 reviews 36 reviews
34 hotel reviews
Reviews in 23 cities Reviews in 23 cities
185 helpful votes 185 helpful votes
5 of 5 stars Reviewed March 5, 2014

We first stayed at Royal Mara in September 2010 and always said we would go back.
So we planned a trip staying at a few different lodges which included Royal Mara in September 2013.

The Camp had been renovated since our last trip and there was a new reception area.
We were greeted with cold flannels and cool drinks, we checked in and were then shown to our Tent Chui 7. The Tent was identical to the one we had in 2010. Beautiful inside and out.
We overlooked the river and spent many hours watching the wildlife.

We were amazed how the Staff remembered us, Regan the Security Guard and not forgetting William our Waiter who has changed from a boy to a man !

The Safaris were amazing we saw The Big 5. Early morning starts but well worth it. We did the Bush Breakfast one morning such a strange experience but a must. The Toilet is The Bush ( if you need to go )
Our Driver/Guide Simon was brilliant he knew where to look and spotted most things before us. We couldnt believe our luck when we saw The Rhino.

We went to a Masai Village but found it a little over priced as they wanted $20 for most things. I know they are only making a living and have to support their Familys/Village but i didnt like the pressure they were putting on us.

The Food was up to its usual standard....1st class. Every meal started with a cream of some vegetable soup from Celery, Sweetcorn to Parsnip absolutley delicious. Both Lunch and Dinner were 3 Course Meals and all rather filling.

We did the Bush Walk and seemed to walk miles. Regans stride was like 4 of our steps we had a job keeping up with him. Its very interesting on foot but you got to keep your wits about you as you are out in the bush. We did come across a Bufferlo which was a bit scarey but it turned and walked away.

The free Laundry service is a nice touch and very useful.

Overall a fantastic camp which i shall continue to recommend and we shall return again one day.

We booked our Safari with Abdul of Tunda Tours and Safari's

Room Tip: Take a Fleece as it is alot cooler first thing in the morning.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holywell, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 27, 2014

15th August 2012
It is a beautiful place and there are little frogs in the grass as you're escorted back to your room that make an adorable bell-like noise. Ealing rome the ground and hippos and crocodiles inhabit the river that runs next to the prepossessing lodge. The tame Ealing was happy with human contact and said hello, me and my auntie stroked it. Food was exquisite with homemade ice cream (strawberry >> Mmmmm). When we woke up the following morning we had organised a wake up call at 6am for safari. We were woken with tees and coffees. There was a walking safari booked by the lodge and we could walk alongside the river with a guide leading us. I'm very proud that I my nanny found a porcupines quill for me to keep and that now sits on my bedside table reminding me of my once in a lifetime trip to the Royal Mara Safari Lodge.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, UK
18 reviews 18 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed February 22, 2014

Firstly I would like to pass a small comment on some of the less than positive reviews placed about this camp – and thankfully there are only a few. To my mind when you come on safari, you come ‘bush prepared’. Ideally you would sleep under the stars in a small tent in a sleeping bag, and eat from food made around a camp fire ‘at one’ with the animals and surroundings. Now I know that this isn’t always possible, and that we all like a little more luxury than that, but moaning about not having wi-fi and telephone reception? Moaning about not being provided with mosquito repellent? Moaning about open bathrooms? Seriously???
I spent 3 days and 2 nights here a couple of week2 ago, and whilst I could not fault the accommodation and service, I do have a couple of observations from my perspective as a ‘lone’ traveller particularly as we incur the additional cost of a single supplement.
I think that this camp could, with just a little thought and at no real cost, make the experience better for single travellers. Don’t get me wrong, the staff are friendly and helpful, but there were little things that just might have been done better to help the socialisation within the camp. Firstly remember this camp only has 8 tents that are spread over a very large area, and you are expected to being accompanied when moving around the camp, so socialising with your camp neighbours is not easy. For example I found myself being placed in a 4x4 with two people who didn’t speak my language, even though there were other English people in the lodge, and it would have been the easiest thing in the world to have partnered me in the same vehicle as them. Now I appreciate that this isn’t always possible, but on this occasion it was but this didn’t seem to be a consideration.
Secondly, at meals, I was always placed on a dining table by myself (fair enough)but and at the far side of the couples and family tables. Now again I’m not sure this was totally deliberate, but I did feel somewhat like an outcast. I did have some minor issues with the menu options but I fully understand the difficulties of cooking for comparatively small number of guests – it was just that to be offered T-bone steak as a sole lunchtime choice for 2 of the 3 lunches I took at the camp was a surprise, especially when I don’t eat steak. But that’s just a personal thing, and I certainly wouldn’t complain about the quality of the food or how it was cooked.
Lastly was that I was just expected to undertake a bush walk safari as a replacement to a late morning vehicle safari – I wasn’t asked, and when I queried what my options were I was told that the next vehicle safari was at 3:30pm, which was a little ridiculous as we had only just returned for breakfast at 9:30am. My hesitancy was because I have two dodgy knees, and I had no idea how they would react to a 2 hours bush walk. I did approach the manager, and whilst he did rather reluctantly suggest that he might be able to get a driver back to take me out in a vehicle I felt this would be difficult for him. I therefore did the walk with the proviso that someone might have to bring me back to the camp if my knees reacted to the walk – luckily they didn’t but the point is that this really should be an option, and if people do not want to do this or feel physically incapable of this, then they should be able to take a game drive without feeling that they are asking for something extraordinary.
Now it does sound as if I’m having a right moan, and that the lodge is not good – that really isn’t true as it has lovely accommodation (way in excess of what I would be prepared to accept when on safari, albeit a little like being in ‘Middle Earth’ and somewhat cavernous for me on my own) and the staff are very friendly and the game drives very good. My comments are just about some of my specific experience of being a lone traveller, and in that respect I believe that the camp could, without too much effort, do a little better and be a little more thoughtful. But certainly if you are a couple, group or family I am sure you will love this lodge and will certainly love the Mara North Conservancy.

Room Tip: All rooms are positioned wonderfully on the Mara river with hippos just below you. they do however b...
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  • Stayed February 2014, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
george741, Owner at Royal Mara Safari Lodge, responded to this review, February 23, 2014
Thank you for your review. We generally do not reply to reviews but in order to give guests a proper perspective we thought ity apprpriate to comment on this occasion.

Regarding your perception of value guests should consider when booking safar packages that the facility only receives a small portion of the total rate. Safari packages consist of airfare, park fees, travel agents commissions both overseas and local ground handlers, VAT of 16% and 2% government levy even before income tax charges, local Masai community bed night fees in addition to monthly lease rent and finally the facility rate. We generally receive after the above third part charges less than 25% to 30% of the total rate a guest may pay to a travel agent which in most cases is unknown to us and beyond our control. In your case this was a last minute heavily discounted rate to fill an empty room,that you paid an unknown to us amount, of which we did not receive even the value of your meals after taxes let alone the accommodation and game drives cost. We also did not charge any single supplement in your case as reported. Thus what may appear as costly to a guest is in many cases not reflective really of the facility charge.

Our security escort guests to and from their suites as the camp is unfenced and wildlife may roam about posing a threat to at all hours of the day even in the daytime..We have over 200 resident hippos in our midts. Some guests are offended by this attention but the safety orf our guests is of paramount importance to us and we have never had any guests presented with any risk of any danger since we opened six years ago.

Guests tend to choose who they prefer to enjoy game drives with or dine with. We have very limitefd control over that and we cannot impose guests on other guetss during dining. Whenever requests are made to the staff they try to accommodate while trying to maximize guests comfort. Joining other guests for dining is really up to guests to make such arrangements among themselves and is not a function of the staff to organize. Unlike some camps that use communal dining for all guests we have found that some guests get upset if they are forced to enjoy their meals with others. Thus our staff simply go with the flow of what guests indicate as their preference. As a single guest the staff simply offered you single dining unless you requested otherwise. We apologize if you were not able to befirend some of the other guests and felt as an outcast during yiour stay.

For your game drives you were combined with some other guests who did in fact speak English also albeit as a second language but presumably communicated among themselves most of the time in their native language. We sometimes offer guests exclusive cars for their maximum comfort at no extra charge. You visited us when the facility was at full occupancy and that was not possible. We apologize if you were not able to befriend further the guests who accompanied you on game drives. If you had indicated a request for a change in game drive companions the staff would surely have made an effort to accommodate your request.

Our meals include salads, vegatarian soups that alternate every meal, vegetarian and other appetizers, main meals and desserts. When guests indicate they are vegetarians the staff also prepare vegetarian main meals. We regret if you did not make your preference known to the staff to offer a wider variety of vegetarian main meals to you during your stay.

Our regualr game drives are between 6:30 am and 9:00 am and again between 3:00 pm and 7:00 pm. After breakfast when cars are required to make the airtsrip transfers for arriving and departing guests we offer a complimenatry bush walk with armed guides. Most camps charge extra for such bush walks which we do not. After the bush walk guests enjoy lunch and thereafter the afternoon game drive. Thus we offer a full day schedule of events. We also cannot do full day game drives for all guests while also handling airtrip tarnbsfers as our conservancy limits the number of cars we can operate in order to minimize the overall presence of cars in the area.

In your case on one morning you were given a complimentary extended game drive from 6:30 am till about 11:30 with a packed breakfast that you opted for. On the second morning you were again offered a complimentary extra exclusive game drive after breakfast when you indicated that you may have had a knew issue and a car and driver were brought up to the bush walk departing area for your opted choice. You instead opted to go on the extra bush walk. We apologize if the complimentary bush walk was not pleasurable. An extra game drive in lieu of the complimenatry game walk was, however, in fact offered to you on a complimentary basis.

Overall we apologize if the experience was not fully memorable for you.
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Riihimaki, Finland
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 2, 2014

We stayed in The Royal Mara Lodge for 3 days and 2 nights safari. Location in the Mara North Conservancy is excellent.

The lodge is lovely. There are 8 "tents", so it is quite small place, peaceful and pleasant. Tent was spacious and decorated African style, with king sized bed. We also had a wonderful big porch, which we were able to look hippos and crocodiles in the river. At night, you could here the sound of hippos that were walking around tents eating grass.

Free laundry service was nice.

The food was good. My wife does not eat meat or chicken, so the chef prepared fish/vegetable lunch and dinner just for her few times.

The staff were great! Each employee was very friendly and polite. Special thanks to our wonderful driver, James, who took us to spectacular game drives. We saw 4/5 big five, not rhinos this time. But we took amazing photos of sunrise and sunset, lions, leopard etc. We also did walking safari, it was awesome, thanks to Regan for that.

We can recommend Royal Mara Safari Lodge to all.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Mara Safari Lodge

Address: Masai Mara North Conservancy | P.O Box 260, Maasai Mara National Reserve 00621, Kenya
Location: Kenya > Rift Valley Province > Maasai Mara National Reserve
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #23 of 127 Specialty Lodging in Maasai Mara National Reserve
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Royal Mara Safari Lodge 4*
Number of rooms: 8
Official Description (provided by the hotel):
The Royal Mara is a luxury safari and game viewing lodge located in Kenya's world famous Masai Mara, home to the annual Great Migration of the Wildebeest. We are situated directly on the Mara River with six riverfront guest suites. All suites are raised upon wooden decks with full mahogany flooring and original hand carved furniture. See the same wildlife-rich areas as broadcast on the BBC Big Cat Diary. ... more   less 
Also Known As:
Royal Mara Safari Hotel Maasai Mara National Reserve
Royal Mara Safari Lodge Kenya/Maasai Mara National Reserve

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