We spent 2 full days & nights here at the recommendation of our son who visited a year ago. Even though he told us what it would be like, we were overwhelmed by the unflagging efforts of the long-time staff to make each guest feel welcomed & valued. Everyone we met seemed like a new friend. The openness of many to share their personal stories enhanced our experience of the Masaii Mara, too. Their knowledge of the region and the animals & their habits was really impressive, as is the education and training that is a prerequisite. Our "room" was quite grand - spacious & well-appointed with beautiful hand-carved furniture, with separate WC & shower rooms. Each meal was served to us by William, who took splendid care to ensure dietary restrictions were met and that we were pleased with our food - which we were. The food was very fresh and healthfully prepared, and portions were very satisfying. Ah, the drives - the reason to visit. Wilson was our assigned driver for the duration and we loved him. His warmth, sense of humor and uncanny ability to bring us within yards of lion cubs, a leopard, cheetahs, et al, all while sharing incredible knowledge about the animals, birds & terrain, was remarkable and memorable. Kudos as well to James, Stephen, Reagan, Samuel & Mark.